Solved: HELP...personal guard 2009 has hijacked me - Page 4

mom4jdc · 11-Nov-2009, 04:15 AM **#46**

When I get the message with the option to "Open with 'Browse' " or to "Save File", what should I do. I saved it before, I think.

NeonFx · 11-Nov-2009, 04:24 AM **#47**

It depends on the version you downloaded. If it ends in ".zip" then you will need to double click on it and unzip the contents to a location you will be able to find afterwards. Then double click on ISORecorder31x86.msi to install it. Follow the instructions on screen.

After installing you should be able to burn the ISO to a cd by following the instructions HERE . The pictures may not be the same, but the instructions are.

mom4jdc · 11-Nov-2009, 04:44 AM **#48**

Okay...I downloaded the ISO recorder and the Recovery disk file again, deleted the originals, and burned a new cd. I also checked the cd on the laptop and it seems to have burned correctly. But I still do not get an option to press any key to boot to cd. It is still going to the black/white "safe mode" screen then it takes me back to the blue screen.

The blue screen does say something about running CHKDSK/F to check for hard drive corruption. Is this something that I can do from here? And even if I could would it do anything beneficial?

NeonFx · 11-Nov-2009, 04:47 AM **#49**

To run chkdsk we would need the kind of CD we're trying to get to work. We're not having much luck with that though.

When you select 6. Boot to Utility Partition from the Boot menu, what options does it give you?

mom4jdc · 11-Nov-2009, 04:49 AM **#50**

Hardware diagnostics:
Express test
Extended TEst
Custom Test
Symptm Tree

mom4jdc · 11-Nov-2009, 04:54 AM **#51**

The Symptom Tree Option gives me these test options (along with others)
Cannot boot the OS
System Locks Up
Hard Drive Errors
Windows Blue Screen
Problems Using the CD-ROM or DVD-ROM

NeonFx · 11-Nov-2009, 04:54 AM **#52**

Alright. I found the following website that gives some more information on that feature:

http://support.dell.com/support/edoc...n/ug/diags.htm

It says that the express test can take from 10 to 20 minutes without human interaction and that the extended test can take an hour or more but will need your attention to answer some questions along the way.

I need to go to sleep right now, but I would like to run the Extended test to see what that gives us. I'll have to give this problem a think. Go ahead and run it if you're going to be around, or run it when you get a chance and let me know how it goes.

mom4jdc · 11-Nov-2009, 04:58 AM **#53**

Thanks....I agree...it's time to go to bed. It's 4 am here and I have to be up at 6:30.....I'll run this tomorrow night when I get home.

Thanks for all of your help. I'm sorry that this is so difficult. I've never had a problem like this that I haven't been able to get rid of in an afternoon. It's very frustrating.

NeonFx · 11-Nov-2009, 05:01 AM **#54**

I had no idea it was so late/early there, I'm sorry I kept you up!

mom4jdc · 11-Nov-2009, 05:08 AM **#55**

No Problem!! I think that it was me and my ridiculous computer keeping you up.

Thank you again for your time and your help!! It is greatly appreciated.

'Nite!

mom4jdc · 11-Nov-2009, 01:51 PM **#56**

Okay, Extended test didn't like it that I don't have the "right" video driver, keyboard, or mouse so I didn't finish the entire test. I am at the symptom checker and have run the windows blue screen test, hard drive error test, cannot boot the OS test.....there has been a pass on every one....no errors found. I even took apart the tower and dusted it and cleaned it, but stilll........
Posted via Mobile Device

NeonFx · 11-Nov-2009, 02:54 PM **#57**

Do you know anyone who might have a Windows XP CD? We could use that instead. Just make sure it's not a manufacturer's CD like the one you have.

NeonFx · 11-Nov-2009, 08:55 PM **#58**

I have found what I believe to be the cause of your problems.

MalwareBytes screwed up. See HERE and HERE for topics from yesterday in which MalwareBytes removed a critical component in Windows that would prevent systems from booting.

This is what they suggest:

================

Please contact the help desk if you are experiencing this issue, and we will work through it with you.

To open a new ticket, simply send an e-mail to support@malwarebytes.org

Many thanks to the users who quickly brought this to our attention.

Also, all users should please update Malwarebytes' Anti-Malware's database to resolve this issue for the future.

===========

You should contact them. Let them know that you were being helped here before it happened and give them a link to this thread.

http://forums.techguy.org/malware-re...-2009-has.html

Mention that this has to do with the deletion of atapi.sys from your system.

mom4jdc · 11-Nov-2009, 10:51 PM **#59**

Thank you!! Thank you!!! Thank you!!!

NeonFx · 11-Nov-2009, 11:04 PM **#60**

You're welcome. Let me know how it goes.

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