[hey_louis]

Installed AVG yesterday, now it is telling me the anti-virus and spyware database is out of date, web shield and resident shield not active. Will stry to download new updates but at the last moment it states download failed.
Also every time I restart my computer a program called safety shield anti-virus is re-installed on my computer. keeps poping up with warnings and links to buy the program. I delete it from my program files but it keeps reappering every time i restart.
I'm at my wits end

[cybertech]

Download to Desktop: DDS by sUBs from one of these locations:

http://download.bleepingcomputer.com/sUBs/dds.com
http://download.bleepingcomputer.com/sUBs/dds.scr
http://www.forospyware.com/sUBs/dds

double click DDS.scr to run

When complete, DDS.txt will open.

Click Yes for Optional Scan.
Save both reports to your desktop.
DDS.txt
Attach.txt

Attach the contents of both logs back here.

=====
GMER:
=====

Download GMER Rootkit Scanner from here or here.

Ensure you have uninstalled any CD Emulation programs before you run GMER as outlined here

• Extract the contents of the zipped file to desktop.
• Double click GMER.exe.
• If it gives you a warning about rootkit activity and asks if you want to run a full scan...click on NO, then use the following settings for a more complete scan..
  
  
  Click the image to enlarge it
  
• In the right panel, you will see several boxes that have been checked. Ensure the following are UNCHECKED ...
  • Sections
  • IAT/EAT
  • Drives/Partition other than Systemdrive (typically C:\)
  • Show All (don't miss this one)
• Then click the Scan button & wait for it to finish.
• Once done click on the [Save..] button, and in the File name area, type in "ark.txt"
  
• Save it where you can easily find it, such as your desktop post it back here

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries

[hey_louis]

have done what you said and attached the reports.

[cybertech]

While we try our hardest to avoid them, accidents do happen. With today's malware being as it is, we will not be held responsible for any loss of your data. You are following the instructions given at your own risk. We recommend that you back up any data that’s important to you beforehand, just in case the worst happens.

1. As a general rule, to offset any unexpected mishaps, your personal data should be backed up regularly. If you do not already have a process in place that backs up your data, it is highly recommended you do this now. Click here here for guidelines on what to back up and how to do it.

2. Uninstall the following via Add or Remove Programs in Control Panel:

If you have more than one antivirus software installed, leave only ONE and uninstall the others.
CD emulation software, such as DAEMON Tools or Alcohol, see this page for complete instructions. These can be reinstalled once any malware removal efforts are completed.

p2p programs like uTorrent, Bittorrent, LimeWire, Morpheus, etc., as they are a major conduit for malware and a likely source of your current issues.



Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools.
If you are not sure how to disable see this help page.



Download ComboFix from one of these locations:

Link 1
Link 2

**Note: It is important that it is saved directly to your desktop**


Double click on ComboFix.exe & follow the prompts.

• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:





Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply for further review.

[hey_louis]

Scanned system and have attached log
Thanks alot for helping me, its greatly appricated

[cybertech]

• Close any open browsers.
  
• Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  
• Open notepad and copy/paste the text from the code box below into it:

File::
c:\windows\Wfokebufisawanul.bin
c:\windows\Ftivafaz.dat
c:\windows\system32\wpv451258147400.exe
c:\windows\system32\kgvjqwwq6.dll

REGNULL::
[HKEY_LOCAL_MACHINE\software\Microsoft\Windows\CurrentVersion\Reinstall\:õwjY
*]

Registry::
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa]
"Authentication Packages"=hex(7):6d,73,76,31,5f,30,00,00
[-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{98A6A551-B1C5-4CC9-99BC-0D029F647ED3}]

Save this as CFScript.txt, in the same location as ComboFix.exe





Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

[hey_louis]

here's the next log

[cybertech]

Download Malwarebytes' Anti-Malware.

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.



Let me know how the machine is running when you post the MBAM log.