Unwanted Audio Ad's Please help

gdhowie · 05-Dec-2009, 03:34 PM #1

Hi, I am getting unwanted audio advertising, does anyone know what I can do? The main ad that comes on is in french and I think it's for Stella Artois.

This is my log from using hijackthis:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 19:16:40, on 05/12/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16915)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\stsystra.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe
C:\PROGRA~1\MYWEBS~1\bar\3.bin\mwsoemon.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\Nokia\Nokia Software Launcher\NSLauncher.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmon.exe
C:\Program Files\O2\bin\sprtcmd.exe
C:\PROGRA~1\MYWEBS~1\bar\3.bin\m3SrchMn.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\O2\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\AVG\AVG8\avgui.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.co.uk/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://mysearch.myway.com/jsp/dellsidebar.jsp?p=DK
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.co.uk/myway
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\deSrcAs.dll (file missing)
R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\3.bin\MWSSRCAS.DLL
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\sdra64.exe,
O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\3.bin\MWSSRCAS.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\3.bin\MWSBAR.DLL
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: (no name) - {4D25F921-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\deSrcAs.dll (file missing)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-gb\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-gb\msntb.dll
O3 - Toolbar: My Web Search - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\3.bin\MWSBAR.DLL
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [Dell Photo AIO Printer 922] "C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe"
O4 - HKLM\..\Run: [DLBTCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLBTtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\3.bin\mwsoemon.exe
O4 - HKLM\..\Run: [NvCplScan] nvsc32.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [NSLauncher] C:\Program Files\Nokia\Nokia Software Launcher\NSLauncher.exe /startup
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [O2] "C:\Program Files\O2\bin\sprtcmd.exe" /P O2
O4 - HKLM\..\Run: [MyWebSearch Plugin] rundll32 C:\PROGRA~1\MYWEBS~1\bar\3.bin\M3PLUGIN.DLL,UPF
O4 - HKLM\..\Run: [My Web Search Bar Search Scope Monitor] "C:\PROGRA~1\MYWEBS~1\bar\3.bin\m3SrchMn.exe" /m=2 /w
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\RunServices: [NvCplScan] nvsc32.exe
O4 - HKCU\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DellTransferAgent] "C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe"
O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\3.bin\mwsoemon.exe
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [richtx64.exe] C:\DOCUME~1\GEORGE~1\LOCALS~1\Temp\richtx64.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: broadband medic.lnk = C:\Program Files\ntl\broadband medic\bin\matcli.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check(2).lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbar...p=ZBzeb032YYGB
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...oUploader5.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/noc...tup1.0.1.1.cab
O16 - DPF: {38D63471-E630-4492-A986-B8C48B79F2F8} (CVideoEgg_ActiveXCtl Object) - http://update.videoegg.com/wintel/VideoEggPublisher.exe
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/pr02...s/MSNPUpld.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/...oUploader3.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/...toUploader.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...Uploader55.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl-esd.sun.com/update/1.6...ws-i586-jc.cab
O16 - DPF: {8FCDF9D9-A28B-480F-8C3D-581F119A8AB8} - http://static.zangocash.com/cab/180s...bridge-c24.cab
O16 - DPF: {A1F35586-A5A8-4D37-947A-81875350B11F} (Bonusprint Image Uploader Version 4.5 Control) - http://webalbum.bonusprint.com/ukipc...eUploader4.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: dlbt_device - Dell - C:\WINDOWS\system32\dlbtcoms.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: EpsonBidirectionalService - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: My Web Search Service (MyWebSearchService) - MyWebSearch.com - C:\PROGRA~1\MYWEBS~1\bar\3.bin\mwssvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: PACSPTISVR - Unknown owner - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe
O23 - Service: SonicStage Back-End Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SsBeSvc.exe
O23 - Service: SupportSoft Sprocket Service (O2) (sprtsvc_O2) - SupportSoft, Inc. - C:\Program Files\O2\bin\sprtsvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\ssrc.exe
--
End of file - 14225 bytes

cybertech · 06-Dec-2009, 09:57 AM #2

Hi, Welcome to TSG!!

Run HijackThis and click on "Config" and then on the "Misc Tools" button.
If you're viewing HijackThis from the Main Menu then click on "Open the Misc Tools Section".
Click on the "Open Uninstall Manager" button.
Click the "Save List" button.
Copy and paste that list here.

gdhowie · 06-Dec-2009, 06:05 PM #3

180search Toolbar
ABBYY FineReader 5.0 Sprint Plus
Ad-Aware SE Personal
Adobe Acrobat - Reader 6.0.2 Update
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 6.0.1
AOL You've Got Pictures Screensaver
Apple Mobile Device Support
Apple Software Update
ArcSoft Panorama Maker 3
ARTEuro
ATI Control Panel
ATI Display Driver
AVG 8.5
BlueSquare Poker
Bonjour
broadband medic
Canon Camera Access Library
Canon Camera Support Core Library
Canon G.726 WMP-Decoder
CANON iMAGE GATEWAY Task for ZoomBrowser EX
Canon Internet Library for ZoomBrowser EX
Canon MovieEdit Task for ZoomBrowser EX
Canon RAW Image Task for ZoomBrowser EX
Canon Utilities CameraWindow
Canon Utilities CameraWindow DC
Canon Utilities CameraWindow DC_DV 5 for ZoomBrowser EX
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX
Canon Utilities EOS Utility
Canon Utilities MyCamera
Canon Utilities MyCamera DC
Canon Utilities PhotoStitch
Canon Utilities RemoteCapture DC
Canon Utilities RemoteCapture Task for ZoomBrowser EX
Canon Utilities ZoomBrowser EX
Canon ZoomBrowser EX Memory Card Utility
Critical Update for Windows Media Player 11 (KB959772)
Dell Driver Reset Tool
Dell Media Experience
Dell Media Experience Update
Dell Photo AIO Printer 922
Dell Picture Studio v3.0
DellSupport
DivX
DivX Player
DivX Web Player
Dr SpeedTouch
EphPod
EPL6200_6200L Reference Guide
EPSON Printer Software
G21922EN
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Google Updater
High Definition Audio Driver Package - KB835221
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Intel(R) 537EP V9x DF PCI Modem
Intel(R) PRO Network Connections Drivers
Intel(R) PROSet for Wired Connections
Internet Explorer Default Page
iTunes
Jasc Paint Shop Photo Album 5
Jasc Paint Shop Pro Studio, Dell Editon
Java(TM) 6 Update 3
Learn2 Player (Uninstall Only)
LimeWire 4.18.8
Mavis Beacon Teaches Typing - Version 8
Medal of Honor Allied Assault
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Access 2000 SR-1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Excel 2000 SR-1
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 SR-1 Professional
Microsoft PowerPoint 2000 SR-1
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Word 2000 SR-1
Modem Event Monitor
Modem Helper
Modem On Hold
MSN
MSN Toolbar
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
My Web Search (Zwinky)
MyWay Search Assistant
Nikon FotoShare
Nikon Message Center
Nokia Connectivity Cable Driver
Nokia Lifeblog 2.1
Nokia MTP driver
Nokia N73 highlights
Nokia Nseries Skin for Microsoft Windows Media Player
Nokia PC Connectivity Solution
Nokia Software Launcher
Nokia Software Updater
Nokia themes for your device
O2 Broadband Assistant
OpenMG Limited Patch 4.7-07-14-05-01
OpenMG Secure Module 4.7.00
PictureProject
PowerDVD 5.5
QuickTime
RealPlayer
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Internet Explorer 7 (KB974455)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 9 (KB911565)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Sonic DLA
Sonic RecordNow Audio
Sonic RecordNow Copy
Sonic RecordNow Data
Sonic Update Manager
SonicStage 4.3
SpeedTouch USB Software
Spotify
Tiscali Internet
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 7 (KB976749)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Versal FileDownload ActiveX Control Trial Version
Viewpoint Media Player
Windows Live Messenger
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows XP Service Pack 3
WinRAR archiver

cybertech · 06-Dec-2009, 06:29 PM #4

You're welcome!

When you post logs for me please don't change the fonts, it makes them much easier for me to read.

Go to add/remove programs and remove these:
180search Toolbar
Java(TM) 6 Update 3
My Web Search (Zwinky)
MyWay Search Assistant

Restart the machine after you have removed them.

Download ATF Cleaner by Atribune.

Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

Click Exit on the Main menu to close the program.

Download Malwarebytes' Anti-Malware.

Double Click mbam-setup.exe to install the application.

Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Quick Scan", then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

gdhowie · 06-Dec-2009, 07:39 PM #5

Hi, apologies re; the font.

I have followed your instructions. Removed those programmes rebooted and downloaded the ATF cleaner thing which worked fine and freed up some space.

Tried to download the Malwarebytes programme, it downloads fine and the box came up saying Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware. Both were ticked so I clicked on Ok, then nothing happened. The programme doesn't load. I have since rebooted the computer and it still wont load, the timer by the arrow cursor comes up for about 5 seconds as though its thinking then dissapears.

Is there anything on my computer which is preventing Malwarebytes from loading up?

Thanks.

George

cybertech · 07-Dec-2009, 01:41 PM #6

Please post a new HJT log.

gdhowie · 08-Dec-2009, 02:58 PM #7

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 18:57:55, on 08/12/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16915)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\O2\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\stsystra.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\Nokia\Nokia Software Launcher\NSLauncher.exe
C:\Program Files\O2\bin\sprtcmd.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmon.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.co.uk/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.co.uk/myway
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\sdra64.exe,
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-gb\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-gb\msntb.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [Dell Photo AIO Printer 922] "C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe"
O4 - HKLM\..\Run: [DLBTCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLBTtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [NvCplScan] nvsc32.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [NSLauncher] C:\Program Files\Nokia\Nokia Software Launcher\NSLauncher.exe /startup
O4 - HKLM\..\Run: [O2] "C:\Program Files\O2\bin\sprtcmd.exe" /P O2
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\RunServices: [NvCplScan] nvsc32.exe
O4 - HKCU\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DellTransferAgent] "C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe"
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [richtx64.exe] C:\DOCUME~1\GEORGE~1\LOCALS~1\Temp\richtx64.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: broadband medic.lnk = C:\Program Files\ntl\broadband medic\bin\matcli.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check(2).lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbar...p=ZBzeb032YYGB
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...oUploader5.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/noc...tup1.0.1.1.cab
O16 - DPF: {38D63471-E630-4492-A986-B8C48B79F2F8} (CVideoEgg_ActiveXCtl Object) - http://update.videoegg.com/wintel/VideoEggPublisher.exe
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/pr02...s/MSNPUpld.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/...oUploader3.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/...toUploader.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...Uploader55.cab
O16 - DPF: {8FCDF9D9-A28B-480F-8C3D-581F119A8AB8} - http://static.zangocash.com/cab/180s...bridge-c24.cab
O16 - DPF: {A1F35586-A5A8-4D37-947A-81875350B11F} (Bonusprint Image Uploader Version 4.5 Control) - http://webalbum.bonusprint.com/ukipc...eUploader4.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: dlbt_device - Dell - C:\WINDOWS\system32\dlbtcoms.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: EpsonBidirectionalService - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: PACSPTISVR - Unknown owner - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe
O23 - Service: SonicStage Back-End Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SsBeSvc.exe
O23 - Service: SupportSoft Sprocket Service (O2) (sprtsvc_O2) - SupportSoft, Inc. - C:\Program Files\O2\bin\sprtsvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\ssrc.exe
--
End of file - 12025 bytes

cybertech · 08-Dec-2009, 05:07 PM #8

Yes there are problems. The machine is very infected.

While we try our hardest to avoid them, accidents do happen. With today's malware being as it is, we will not be held responsible for any loss of your data. You are following the instructions given at your own risk. We recommend that you back up any data that’s important to you beforehand, just in case the worst happens.

1. As a general rule, to offset any unexpected mishaps, your personal data should be backed up regularly. If you do not already have a process in place that backs up your data, it is highly recommended you do this now. Click here here for guidelines on what to back up and how to do it.

2. Uninstall the following via Add or Remove Programs in Control Panel:

If you have more than one antivirus software installed, leave only ONE and uninstall the others.
CD emulation software, such as DAEMON Tools or Alcohol, see this page for complete instructions. These can be reinstalled once any malware removal efforts are completed.

p2p programs like uTorrent, Bittorrent, LimeWire, Morpheus, etc., as they are a major conduit for malware and a likely source of your current issues.

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools.
If you are not sure how to disable see this help page.

Download ComboFix from one of these locations:

Link 1
Link 2

**Note: It is important that it is saved directly to your desktop**

Double click on ComboFix.exe & follow the prompts.

As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply for further review.

gdhowie · 12-Dec-2009, 10:32 AM #9

Hi there, here is the log below. Thank you for your help so far..

Just anoter point. I was using AVG antivirus but Im not sure how effective it has been. Can you recommend a good antivirus programme to install so these infections don't come back.

Thanks

ComboFix 09-12-11.05 - George Howie 12/12/2009 13:50:20.1.2 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1022.627 [GMT 0:00]
Running from: c:\documents and settings\George Howie\Desktop\ComboFix77.exe
AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
c:\docume~1\GEORGE~1\LOCALS~1\Temp\wscsvc32.exe
c:\documents and settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat
c:\documents and settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat
c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe
c:\windows\kdcoms.dll
c:\windows\system32\drivers\H8SRToewcfjpyxm.sys
c:\windows\system32\h8srtcfg.dat
c:\windows\system32\H8SRTcgfvmetyqm.dll
c:\windows\system32\H8SRTvngsbnsric.dat
c:\windows\system32\H8SRTyxweecfuxo.dll
c:\windows\system32\lowsec
c:\windows\system32\lowsec\local.ds
c:\windows\system32\lowsec\user.ds
c:\windows\system32\srcr.dat
----- BITS: Possible infected sites -----
hxxp://stiggba.com
Infected copy of c:\windows\system32\userinit.exe was found and disinfected
Restored copy from - c:\windows\ServicePackFiles\i386\userinit.exe
.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.
-------\Service_H8SRTd.sys
-------\Legacy_H8SRTd.sys

((((((((((((((((((((((((( Files Created from 2009-11-12 to 2009-12-12 )))))))))))))))))))))))))))))))
.
2009-12-08 21:37 . 2009-12-08 21:47 -------- d-----w- C:\ComboFix77
2009-12-06 23:17 . 2009-12-03 16:14 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-12-06 22:59 . 2009-12-06 23:17 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-12-05 19:16 . 2009-12-05 19:16 -------- d-----w- c:\program files\Trend Micro
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-12-11 19:05 . 2008-10-29 18:53 -------- d-----w- c:\documents and settings\All Users\Application Data\Google Updater
2009-12-11 13:54 . 2009-08-05 19:38 -------- d-----w- c:\documents and settings\Dan Howie\Application Data\Spotify
2009-12-10 18:20 . 2009-08-10 18:39 -------- d-----w- c:\documents and settings\George Howie\Application Data\Spotify
2009-12-08 21:27 . 2005-11-01 23:34 -------- d-----w- c:\program files\LimeWire
2009-12-06 22:37 . 2009-02-14 00:15 -------- d-----w- c:\program files\QuickTime
2009-12-06 22:37 . 2005-10-27 08:39 -------- d-----w- c:\program files\Modem Helper
2009-12-06 22:37 . 2005-10-27 08:35 -------- d-----w- c:\program files\Java
2009-12-06 22:37 . 2009-06-10 10:15 -------- d-----w- c:\program files\EPSON
2009-12-06 22:36 . 2005-10-27 08:41 -------- d-----w- c:\program files\Common Files\AOL
2009-11-26 16:58 . 2009-12-12 14:03 2063640 ----a-w- c:\documents and settings\All Users\Application Data\avg8\update\backup\avgcorex.dll
2009-11-26 16:58 . 2009-12-12 14:03 3514648 ----a-w- c:\documents and settings\All Users\Application Data\avg8\update\backup\avgui.exe
2009-11-26 16:58 . 2009-12-12 14:03 2029336 ----a-w- c:\documents and settings\All Users\Application Data\avg8\update\backup\avgtray.exe
2009-11-24 20:15 . 2005-11-01 21:36 -------- d-----w- c:\documents and settings\Dan Howie\Application Data\Apple Computer
2009-11-11 11:20 . 2005-11-02 15:32 -------- d-----w- c:\documents and settings\Dan Howie\Application Data\AdobeUM
2009-10-29 07:46 . 2004-08-10 11:51 832512 ----a-w- c:\windows\system32\wininet.dll
2009-10-29 07:46 . 2004-08-10 11:51 78336 ----a-w- c:\windows\system32\ieencode.dll
2009-10-29 07:46 . 2004-08-10 11:50 17408 ------w- c:\windows\system32\corpol.dll
2009-10-22 16:17 . 2006-11-08 10:39 -------- d-----w- c:\program files\Common Files\Nokia
2009-10-22 16:17 . 2006-11-08 10:38 -------- d-----w- c:\documents and settings\All Users\Application Data\Downloaded Installations
2009-10-22 16:17 . 2006-11-08 10:39 -------- d-----w- c:\program files\Common Files\PCSuite
2009-10-22 16:13 . 2009-03-26 23:07 -------- d-----w- c:\documents and settings\All Users\Application Data\Kontiki
2009-10-21 05:38 . 2004-08-10 11:51 75776 ----a-w- c:\windows\system32\strmfilt.dll
2009-10-21 05:38 . 2004-08-10 11:51 25088 ----a-w- c:\windows\system32\httpapi.dll
2009-10-20 16:20 . 2004-08-03 22:00 265728 ----a-w- c:\windows\system32\drivers\http.sys
2009-10-13 10:30 . 2004-08-10 11:51 270336 ----a-w- c:\windows\system32\oakley.dll
2009-10-12 13:38 . 2004-08-10 11:51 149504 ----a-w- c:\windows\system32\rastls.dll
2009-10-12 13:38 . 2004-08-10 11:51 79872 ----a-w- c:\windows\system32\raschap.dll
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-05-26 413696]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2007-10-01 68856]
"DellTransferAgent"="c:\documents and settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe" [2007-11-13 135168]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SigmatelSysTrayApp"="stsystra.exe" [2005-03-22 339968]
"ATIPTA"="c:\program files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [2005-08-05 344064]
"IntelMeM"="c:\program files\Intel\Modem Event Monitor\IntelMEM.exe" [2003-09-03 221184]
"DVDLauncher"="c:\program files\CyberLink\PowerDVD\DVDLauncher.exe" [2005-02-23 53248]
"DMXLauncher"="c:\program files\Dell\Media Experience\DMXLauncher.exe" [2004-09-15 86016]
"dla"="c:\windows\system32\dla\tfswctrl.exe" [2004-12-06 127035]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2004-07-27 221184]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2004-07-27 81920]
"Motive SmartBridge"="c:\progra~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe" [2003-12-30 380928]
"Dell Photo AIO Printer 922"="c:\program files\Dell Photo AIO Printer 922\dlbtbmgr.exe" [2005-04-22 290816]
"DLBTCATS"="c:\windows\System32\spool\DRIVERS\W32X86\3\DLBTtime.dll" [2004-11-09 69632]
"SpeedTouch USB Diagnostics"="c:\program files\Thomson\SpeedTouch USB\Dragdiag.exe" [2007-06-11 901120]
"NSLauncher"="c:\program files\Nokia\Nokia Software Launcher\NSLauncher.exe" [2006-11-28 2658304]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2009-12-12 2043160]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-05-26 413696]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-06-05 292136]
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"CTFMON.EXE"="c:\windows\system32\CTFMON.EXE" [2008-04-14 15360]
c:\documents and settings\All Users\Start Menu\Programs\Startup\
broadband medic.lnk - c:\program files\ntl\broadband medic\bin\matcli.exe [2005-11-1 217088]
EPSON Status Monitor 3 Environment Check(2).lnk - c:\windows\system32\spool\drivers\w32x86\3\E_SRCV02.EXE [2009-6-10 131584]
Microsoft Office.lnk - c:\program files\Microsoft Office\Office\OSA9.EXE [2000-1-21 65588]
NkbMonitor.exe.lnk - c:\program files\Nikon\PictureProject\NkbMonitor.exe [2006-1-29 118784]
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\avgrsstarter]
2009-08-21 08:09 11952 ----a-w- c:\windows\system32\avgrsstx.dll
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\Auth orizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\MSN Messenger\\msnmsgr.exe"=
"c:\\Program Files\\MSN Messenger\\livecall.exe"=
"c:\\Program Files\\O2\\bin\\wificfg.exe"=
"c:\\Program Files\\O2\\agent\\bin\\bcont.exe"=
"c:\\Program Files\\Common Files\\SupportSoft\\bin\\ssrc.exe"=
"c:\\Program Files\\O2\\agent\\bin\\bcont_nm.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgupd.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgnsx.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\Spotify\\spotify.exe"=
"c:\\Documents and Settings\\George Howie\\Desktop\\Spotify\\Spotify\\spotify.exe"=
"c:\\Documents and Settings\\George Howie\\Desktop\\Spotify\\spotify.exe"=
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [23/04/2009 17:50 335240]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [23/04/2009 17:50 108552]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [23/04/2009 17:50 297752]
R2 sprtsvc_O2;SupportSoft Sprocket Service (O2);c:\program files\O2\bin\sprtsvc.exe [07/06/2007 16:19 202280]
S3 MA8630C;MA8630C;c:\windows\system32\drivers\MA8630C.sys [26/12/2005 16:42 23248]
S3 MA8630M;MA8630M;c:\windows\system32\drivers\MA8630M.sys [26/12/2005 16:42 25428]
S3 MA8630U;MA8630U;c:\windows\system32\drivers\MA8630U.sys [26/12/2005 16:42 50642]
S4 WDIcpip;WDIcpip;\??\c:\windows\system32\drivers\sonrtmgr.sys --> c:\windows\system32\drivers\sonrtmgr.sys [?]
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.co.uk/
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Connection Wizard,ShellNext = hxxp://www.dell.co.uk/myway
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: &Search - http://edits.mywebsearch.com/toolbar...p=ZBzeb032YYGB
IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
DPF: Microsoft XML Parser for Java - file://c:\windows\Java\classes\xmldso.cab
.
- - - - ORPHANS REMOVED - - - -
HKCU-Run-kdx - c:\program files\Kontiki\KHost.exe

**************************************************************************
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-12-12 14:07
Windows 5.1.2600 Service Pack 3 NTFS
scanning hidden processes ...
scanning hidden autostart entries ...
HKLM\Software\Microsoft\Windows\CurrentVersion\Run
DLBTCATS = rundll32 c:\windows\System32\spool\DRIVERS\W32X86\3\DLBTtime.dll,_RunDLLEntry@16???? ??????????????????????????????????????????????????????????????????????????? ??????????????????????????????????????????????????????????????????????????? ?????????????????????????
scanning hidden files ...
scan completed successfully
hidden files: 0
**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------
- - - - - - - > 'explorer.exe'(3292)
c:\windows\system32\WININET.dll
c:\progra~1\ntl\BROADB~1\SMARTB~1\SBHook.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\Ati2evxx.exe
c:\program files\Common Files\EPSON\EBAPI\eEBSVC.exe
c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\program files\Canon\CAL\CALMAIN.exe
c:\progra~1\AVG\AVG8\avgrsx.exe
c:\progra~1\AVG\AVG8\avgnsx.exe
c:\windows\system32\wscntfy.exe
c:\windows\stsystra.exe
c:\program files\Dell Photo AIO Printer 922\dlbtbmon.exe
c:\program files\Common Files\PCSuite\Services\ServiceLayer.exe
c:\program files\iPod\bin\iPodService.exe
.
**************************************************************************
.
Completion time: 2009-12-12 14:13:14 - machine was rebooted
ComboFix-quarantined-files.txt 2009-12-12 14:13
Pre-Run: 665,694,208 bytes free
Post-Run: 2,421,571,584 bytes free
- - End Of File - - E9D1126524E4813882C45F00F6770470

cybertech · 12-Dec-2009, 05:24 PM **#10**

It looks like it ran ok. Can you get Malwarebytes running now?

gdhowie · 12-Dec-2009, 06:01 PM **#11**

yes, the unwanted ad's don't play now, which is great.

tried to load Malwarebytes and it comes up with a box saying:
"Error Code: 707 (3,0)"

do you know what this means?

cybertech · 13-Dec-2009, 05:18 PM **#12**

MBAM Common Issues

Quote:

Error 707: Error during enumeration of languages. Please reinstall the application.

Uninstall and reinstall the application.

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