Hello and thank you so much for your help. I'm freaking out a little bit here because of Norton not being able to turn on and that I can't turn off the computer.
I ran the TDSSKiller.exe and it did not produce a log file.
This is what the screen says:
Scanning Services ....
Scanning Kernal Memory ....
Completed
Results:
Memory objects infected / cured / cured on reboot: 0/0/0
Registry objects infected / cured / cured on reboot: 0/0/0
File objects infected / cured / cured on reboot: 0/0/0
Press any key to continue . . .
And then it goes away.
I ran Spybot and it found Gamevance, which I deleted. I am going to uninstall and reinstall Norton now, unless you think I should do something different.
Thanks again