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Random Audio Ads playing on my computer (2nd attempted removal)

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stompydon's Avatar
stompydon stompydon is offline
Computer Specs
Junior Member with 3 posts.
THREAD STARTER
 
Join Date: Jul 2010
Experience: Computer Illiterate
07-Aug-2010, 08:31 PM #1
Random Audio Ads playing on my computer (2nd attempted removal)
Hello, I would like to first of all thank anyone who is willing to help me. In the past 4-5 weeks there has been some malware on my computer causing things like: Random IE pop-ups, random audio Ads and automatically changing of volume. Recently I have noticed that the IE window pop ups have ceased whilst the ads and volume changing has continued. Previous attempts at removal has failed with GMER giving me a BSOD or freezing the program.

Possible relevant information:

-using windows xp
-using mozilla firefox as my browser
-using AVG-anti virus

Any help would be much appreciated
JSntgRvr's Avatar
Moderator & Malware Removal Specialist with 17,488 posts.
 
Join Date: Jul 2003
Location: Puerto Rico
Experience: Advanced
07-Aug-2010, 11:03 PM #2
Hi, stompydon

Welcome.

Please download and run Rkill by Grinler from any of the following locations (Vista and Win7: to run the application, right click on Rkill and choose Run as an Administrator):
  1. rkill.exe
  2. rkill.com
  3. rkill.scr
  4. rkill.pif
[/QUOTE]

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
  1. Please, never rename Combofix unless instructed.
  2. Close any open browsers.
  3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    -----------------------------------------------------------
    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      -----------------------------------------------------------
    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    -----------------------------------------------------------
  4. Double click on combofix.exe & follow the prompts.
  5. Install the Recovery Console if prompted.
  6. When finished, it will produce a report for you.
  7. Please post the "C:\ComboFix.txt" .
**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

Please do not install any new programs or update anything (always allow your antivirus/antispyware to update) unless told to do so while we are fixing your problem. If combofix alerts to a new version and offers to update, please let it. It is essential we always use the latest version.
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