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XP System Restore, Logoff, & Safe Mode Problems

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BodyworkeR's Avatar
BodyworkeR BodyworkeR is offline
Member with 76 posts.
THREAD STARTER
 
Join Date: Apr 2001
24-Aug-2010, 01:27 PM #1
Unhappy XP System Restore, Logoff, & Safe Mode Problems
XP System Restore, Logoff, & Safe Mode Problems
I originally posted this in the Windows XP forum.
I have an old HP Pavillion that in the past six months has started to manifest several problems. The 3 major problems are:

Account logoff is very slow, Safe Mode does not work, and System Restore does not work.

Logoff very slow - This used to take about 15-20 seconds. Now it's taking about 150. It moves quickly enough to the screen that

says "Saving User Settings" and then sits there for about 75 seconds. Then the next screen, the one that lists the user accounts

and the shut down line, takes about another 45 seconds before it reads any input from the mouse or keyboard. This just started

after an MS update the weekend before last (8/16/2010)

When I try rebooting in Safe Mode, or in Safe Mode with Command Line, I get a message box saying:
"Video Mode not Supported". From the way the border is shaped I suspect this message originates in my monitor, but why is

beyond me. Sometimes when the system is shutting down I get a windows message box entitled "SVCNTAUX app error" giving

an error code and address inside the box. This SVCNTAUX error has been happening more often the past 10 days.
I don't know if this is related but sometimes when I start Yahoo Mail it says video mode not supported 1280 x 1024 even tho

that's what I'm running. I say use anyway & it works fine.
Another thing that I don't know is related is I've been getting a BSOD about once every 6 weeks that when I let Windows send

Microsoft the error report after I reboot, then goes on to tell me I've a video driver problem. I mention this mostly because in the

half dozen tries I made to get a GMER scan and log I got this BSOD 3 times.

System Restore won't do a restore. Checkpoint saves seem to work. When I try doing a System Restore the system reboots

and the System Restore comes up saying "Your computer cannot be restored to..." and it doesn't matter which restore point I try

restoring to. As best I can tell the restore Checkpoints are still being taken and I don't seem to get an error if I try doing a new

restore checkpoint.

Any help on any of these 3 problems would be greatly appreciated. I've attached a hijackthis.log that I took a few minutes ago

just in case it helps. Also, for the record, I have AVG, Spyware Doctor, and ZoneAlarms free firewall installed. I ran an AVG and

Spyware Doctor check this past weekend and found nothing. Also, since I had it available I ran an AVIRA scan from a bootable

CD this past weekend as well and found nothing. Since I couldn't figure out how to update the virus definitions for Avira they

were a couple of months old. AVG & Spyware doctor, as well as XP & Office, are all up to date.

Supporting Data:
I'm running Windows XP Media Center v2002 SP3 on an HP Pavillion a1430n with a 2GHz AMD Dual Processor 3800+ and with

Nvidia graphics on the motherboard. I purchased it 51 months ago.

HiJackThis.Log - I took one on 8/18 and another today 8/24. They are virtually identical. Here's the one from today:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:40:36 AM, on 8/24/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Security\Grisoft\AVG9\avgchsvx.exe
C:\Program Files\Security\Grisoft\AVG9\avgrsx.exe
C:\Program Files\Security\Grisoft\AVG9\avgcsrvx.exe
C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CheckPoint\ZAForceField\ForceField.exe
C:\Program Files\LSI SoftModem\agrsmsvc.exe
C:\WINDOWS\arservice.exe
C:\Program Files\Security\Grisoft\AVG9\avgwdsvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Security\Grisoft\AVG9\avgnsx.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Spyware Doctor\svcntaux.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Spyware Doctor\swdsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\UAService7.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Security\Grisoft\AVG9\avgemc.exe
C:\Program Files\Security\Grisoft\AVG9\avgcsrvx.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Spyware Doctor\SDTrayApp.exe
C:\Program Files\Winamp\winampa.exe
C:\WINDOWS\RTHDCPL.EXE
C:\PROGRA~1\Security\Grisoft\AVG9\avgtray.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Logitech\SetPointP\SetPoint.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE
C:\HP\KBD\KBD.EXE
c:\windows\system\hpsysdrv.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Documents and Settings\HP_Administrator\My Documents\Security\Rootkit Scanners\RootRepeal.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Browsers\Mozilla Firefox 3\firefox.exe
C:\Program Files\Browsers\Mozilla Firefox 3\plugin-container.exe
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =

http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =

http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =

http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

file:///C:/Documents%20and%20Settings/All%20Users/Documents/myQuotes.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =

http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =

http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program

Files\Security\Grisoft\AVG9\Toolbar\IEToolbar.dll
R3 - URLSearchHook: ZoneAlarm Toolbar - {66f2e20d-0da8-4c11-a9c8-dd8477b88acd} - C:\Program

Files\ZoneAlarm\tbZone.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common

Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program

Files\Security\Grisoft\AVG9\avgssie.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: ZoneAlarm Toolbar - {66f2e20d-0da8-4c11-a9c8-dd8477b88acd} - C:\Program Files\ZoneAlarm\tbZone.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement

Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: ZoneAlarm Security Engine Registrar - {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program

Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common

Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program

Files\Security\Grisoft\AVG9\Toolbar\IEToolbar.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program

files\google\googletoolbar1.dll
O2 - BHO: HpWebHelper - {AAAE832A-5FFF-4661-9C8F-369692D1DCB9} -

C:\WINDOWS\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\plugin\WebHelper.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program

Files\Google\GoogleToolbarNotifier\2.0.301.5672\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program

Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows

Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program

Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program

Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O2 - BHO: ZoneAlarm Spy Blocker BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program

Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON

Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: ZoneAlarm Spy Blocker - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program

Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows

Live\Toolbar\wltcore.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program

Files\Security\Grisoft\AVG9\Toolbar\IEToolbar.dll
O3 - Toolbar: ZoneAlarm Toolbar - {66f2e20d-0da8-4c11-a9c8-dd8477b88acd} - C:\Program Files\ZoneAlarm\tbZone.dll
O3 - Toolbar: ZoneAlarm Security Engine - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program

Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\Security\Grisoft\AVG9\avgtray.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISW] "C:\Program Files\CheckPoint\ZAForceField\ForceField.exe" /icon="hidden"
O4 - HKLM\..\Run: [EvtMgr6] C:\Program Files\Logitech\SetPointP\SetPoint.exe /launchGaming
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [PxDotNetLoader] "C:\Program Files\Fidelity Investments\Fidelity Active

Trader\System\ATPStartupAssistant.exe"
O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar3.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar3.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar3.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar3.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar3.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar3.dll/cmtrans.html
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows

Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} -

C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} -

C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} -

C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} -

C:\WINDOWS\bdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -

C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} -

C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (file

missing)
O9 - Extra 'Tools' menuitem: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} -

C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (file

missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network

Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) -

http://ipgweb.cce.hp.com/rdqcpc/downloads/sysinfo.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) -

http://download.bitdefender.com/reso...an8/oscan8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -

http://update.microsoft.com/windowsu...?1149145016984
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -

http://update.microsoft.com/microsof...?1160215429156
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) -

http://www.crucial.com/controls/cpcScanner.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program

Files\Security\Grisoft\AVG9\avgpp.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - LSI Corporation - C:\Program Files\LSI

SoftModem\agrsmsvc.exe
O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program

Files\Security\Grisoft\AVG9\avgemc.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program

Files\Security\Grisoft\AVG9\avgwdsvc.exe
O23 - Service: CA-License Client (CA_LIC_CLNT) - Unknown owner - C:\WINDOWS\Lic98Rmt.exe
O23 - Service: CA-License Server (CA_LIC_SRVR) - Unknown owner - C:\WINDOWS\Lic98RmtD.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common

Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\Accessories\iPod\bin\iPodService.exe
O23 - Service: ZoneAlarm Toolbar IswSvc (IswSvc) - Check Point Software Technologies - C:\Program

Files\CheckPoint\ZAForceField\IswSvc.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common

Files\LogiShrd\Bluetooth\lbtserv.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program

Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Event Log Watch (LogWatch) - Unknown owner - C:\WINDOWS\LogWatNT.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Spyware Doctor Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\svcntaux.exe
O23 - Service: Spyware Doctor Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\swdsvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec

Shared\CCPD-LC\symlcsvc.exe (file missing)
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Unknown owner -

C:\WINDOWS\system32\UAService7.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD -

C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

--
End of file - 14660 bytes
----------------------------------------------------------------------------------------------------------------------------------------
After I downloaded DDS, I uploaded it to Jotti AV checker. Amazingly two of their 19 virus checkers reported finding malware in

the DDS.SCR program. I've attached a screenshot of it.
DDS Log:
----------------------------------------------------
DDS (Ver_10-03-17.01) - NTFSx86
Run by HP_Administrator at 7:42:04.70 on Tue 08/24/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_21
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3006.2270 [GMT -4:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
FW: ZoneAlarm Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Security\Grisoft\AVG9\avgchsvx.exe
C:\Program Files\Security\Grisoft\AVG9\avgrsx.exe
C:\Program Files\Security\Grisoft\AVG9\avgcsrvx.exe
C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CheckPoint\ZAForceField\ForceField.exe
svchost.exe
C:\Program Files\LSI SoftModem\agrsmsvc.exe
C:\WINDOWS\arservice.exe
C:\Program Files\Security\Grisoft\AVG9\avgwdsvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Security\Grisoft\AVG9\avgnsx.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Spyware Doctor\svcntaux.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Spyware Doctor\swdsvc.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\UAService7.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Security\Grisoft\AVG9\avgemc.exe
C:\Program Files\Security\Grisoft\AVG9\avgcsrvx.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Spyware Doctor\SDTrayApp.exe
C:\Program Files\Winamp\winampa.exe
C:\WINDOWS\RTHDCPL.EXE
C:\PROGRA~1\Security\Grisoft\AVG9\avgtray.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Logitech\SetPointP\SetPoint.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE
C:\HP\KBD\KBD.EXE
c:\windows\system\hpsysdrv.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Documents and Settings\HP_Administrator\My Documents\Security\Rootkit Scanners\dds.scr

============== Pseudo HJT Report ===============

uStart Page = file:///C:/Documents%20and%20Settings/All%20Users/Documents/myQuotes.htm
uSearch Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
uDefault_Page_URL =

hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
uDefault_Search_URL =

hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
uSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
uInternet Connection Wizard,ShellNext =

hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program

files\security\grisoft\avg9\toolbar\IEToolbar.dll
uURLSearchHooks: ZoneAlarm Toolbar: {66f2e20d-0da8-4c11-a9c8-dd8477b88acd} - c:\program files\zonealarm\tbZone.dll
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program

files\security\grisoft\avg9\toolbar\IEToolbar.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common

files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\security\grisoft\avg9\avgssie.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: ZoneAlarm Toolbar: {66f2e20d-0da8-4c11-a9c8-dd8477b88acd} - c:\program files\zonealarm\tbZone.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search

helper\SEPsearchhelperie.dll
BHO: ZoneAlarm Security Engine Registrar: {8a4a36c2-0535-4d2c-bd3d-496cb7eed6e3} - c:\program

files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft

shared\windows live\WindowsLiveLogin.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program

files\security\grisoft\avg9\toolbar\IEToolbar.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: hpWebHelper Class: {aaae832a-5fff-4661-9c8f-369692d1dcb9} -

c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\plugin\WebHelper.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program

files\google\googletoolbarnotifier\2.0.301.5672\swg.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows

live\toolbar\wltcore.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program

files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: EpsonToolBandKicker Class: {e99421fb-68dd-40f0-b4ac-b7027cae2f1a} - c:\program files\epson\epson

web-to-page\EPSON Web-To-Page.dll
BHO: ZoneAlarm Spy Blocker BHO: {f0d4b231-da4b-4daf-81e4-dfee4931a4aa} - c:\program

files\zonealarmsb\bar\1.bin\SPYBLOCK.DLL
TB: EPSON Web-To-Page: {ee5d279f-081b-4404-994d-c6b60aaeba6d} - c:\program files\epson\epson web-to-page\EPSON

Web-To-Page.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: ZoneAlarm Spy Blocker: {f0d4b239-da4b-4daf-81e4-dfee4931a4aa} - c:\program

files\zonealarmsb\bar\1.bin\SPYBLOCK.DLL
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program

files\security\grisoft\avg9\toolbar\IEToolbar.dll
TB: ZoneAlarm Toolbar: {66f2e20d-0da8-4c11-a9c8-dd8477b88acd} - c:\program files\zonealarm\tbZone.dll
TB: ZoneAlarm Security Engine: {ee2ac4e5-b0b0-4ec6-88a9-bca1a32ab107} - c:\program

files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [PxDotNetLoader] "c:\program files\fidelity investments\fidelity active trader\system\ATPStartupAssistant.exe"
mRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /run
mRun: [SDTray] c:\program files\spyware doctor\SDTrayApp.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [WinampAgent] "c:\program files\winamp\winampa.exe"
mRun: [<NO NAME>]
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [AVG9_TRAY] c:\progra~1\security\grisoft\avg9\avgtray.exe
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
mRun: [ISW] "c:\program files\checkpoint\zaforcefield\ForceField.exe" /icon="hidden"
mRun: [EvtMgr6] c:\program files\logitech\setpointp\SetPoint.exe /launchGaming
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\docume~1\hp_adm~1\startm~1\programs\startup\pavili~1.lnk - c:\documents and settings\all

users\documents\cards\PAVILION.CRD
IE: &Google Search - c:\program files\google\GoogleToolbar3.dll/cmsearch.html
IE: &Translate English Word - c:\program files\google\GoogleToolbar3.dll/cmwordtrans.html
IE: Backward Links - c:\program files\google\GoogleToolbar3.dll/cmbacklinks.html
IE: Cached Snapshot of Page - c:\program files\google\GoogleToolbar3.dll/cmcache.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office12\EXCEL.EXE/3000
IE: Similar Pages - c:\program files\google\GoogleToolbar3.dll/cmsimilar.html
IE: Translate Page into English - c:\program files\google\GoogleToolbar3.dll/cmtrans.html
IE: {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} -

c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program

files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} -

c:\progra~1\micros~4\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} -

c:\progra~1\micros~4\office12\REFIEBAR.DLL
DPF: {49232000-16E4-426C-A231-62846947304B} - hxxp://ipgweb.cce.hp.com/rdqcpc/downloads/sysinfo.cab
DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} -

hxxp://download.bitdefender.com/resources/scanner/sources/en/scan8/oscan8.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} -

hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1149145016984
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} -

hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1160215429156
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} - hxxp://www.crucial.com/controls/cpcScanner.cab
DPF: {CAFEEFAC-0013-0001-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/1.3.1/jinstall-131_02-win.cab
DPF: {CAFEEFAC-0015-0000-0005-ABCDEFFEDCBA} -

hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} -

hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} -

hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} -

hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} -

hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} -

hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} -

hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\security\grisoft\avg9\avgpp.dll
Handler: x-atng - {7e8717b0-d862-11d5-8c9e-00010304f989} - c:\program files\fidelity investments\fidelity active

trader\system\atngprot.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: LBTWlgn - c:\program files\common files\logishrd\bluetooth\LBTWlgn.dll
AppInit_DLLs: c:\progra~1\google\google~3\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-4-11 216400]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2007-8-26

29584]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-4-11 243024]
R1 IKFileFlt;File Filter Driver;c:\windows\system32\drivers\ikfileflt.sys [2007-4-13 39248]
R1 IKFileSec;File Security Driver;c:\windows\system32\drivers\ikfilesec.sys [2007-4-13 52304]
R1 IkSysFlt;System Filter Driver;c:\windows\system32\drivers\iksysflt.sys [2007-4-13 59472]
R1 IKSysSec;System Security Driver;c:\windows\system32\drivers\iksyssec.sys [2007-4-13 83536]
R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2008-12-8 532224]
R2 avg9emc;AVG Free E-mail Scanner;c:\program files\security\grisoft\avg9\avgemc.exe [2010-7-15 921952]
R2 avg9wd;AVG Free WatchDog;c:\program files\security\grisoft\avg9\avgwdsvc.exe [2010-7-15 308136]
R2 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr_tdi.sys [2009-5-23 55152]
R2 ISWKL;ZoneAlarm Toolbar ISWKL;c:\program files\checkpoint\zaforcefield\ISWKL.sys [2010-5-26 26352]
R2 IswSvc;ZoneAlarm Toolbar IswSvc;c:\program files\checkpoint\zaforcefield\ISWSVC.exe [2010-5-26 493032]
R2 LBeepKE;Logitech Beep Suppression Driver;c:\windows\system32\drivers\LBeepKE.sys [2010-7-15 10448]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-6 99328]
R2 sdAuxService;Spyware Doctor Auxiliary Service;c:\program files\spyware doctor\svcntaux.exe [2007-4-13 707080]
R2 sdCoreService;Spyware Doctor Service;c:\program files\spyware doctor\swdsvc.exe [2007-4-13 1302272]
R2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service -->

c:\windows\system32\zonelabs\vsmon.exe -service [?]
R3 ZD1211BU(ZyXEL);ZyXEL 802.11g Wireless USB Adapter Driver(ZyXEL);c:\windows\system32\drivers\ZD1211BU.sys

[2007-6-18 417792]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN

v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 LogWatch;Event Log Watch;c:\windows\LogWatNT.exe [2003-1-17 28186]
S3 CA_LIC_CLNT;CA-License Client;c:\windows\LIC98RMT.exe [2001-8-16 73728]
S3 CA_LIC_SRVR;CA-License Server;c:\windows\LIC98RMTD.exe [2001-9-19 73728]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;\??\c:\program files\common files\symantec

shared\eengine\eraserutilrebootdrv.sys --> c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [?]
S3 fsssvc;Windows Live Family Safety;c:\program files\windows live\family safety\fsssvc.exe [2009-2-6 533360]
S3 MEMSWEEP2;MEMSWEEP2;\??\c:\windows\system32\6.tmp --> c:\windows\system32\6.tmp [?]
S3 nenum13E;nenum13E;c:\docume~1\papa~1.yal\locals~1\temp\nenum13E.sys [2004-7-22 15872]
S3 nosGetPlusHelper;getPlus(R) Helper 3004;c:\windows\system32\svchost.exe -k nosGetPlusHelper [2004-8-10 14336]
S3 rkhdrv40;Rootkit Unhooker Driver; [x]
S3 Symantec Core LC;Symantec Core LC;"c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe" -->

c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [?]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2004-8-10 14336]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache

4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v040 0.exe [2010-3-18 753504]

=============== Created Last 30 ================

2010-08-23 22:35:26 0 d-----w- c:\program files\Sophos
2010-08-14 09:15:42 0 d-----w- c:\windows\system32\winrm
2010-08-14 09:15:37 0 dc-h--w- c:\windows\$968930Uinstall_KB968930$
2010-08-13 11:25:00 0 d-----w- c:\temp\Jobsch 2010

==================== Find3M ====================

2010-07-27 06:30:35 8462336 ------w- c:\windows\system32\dllcache\shell32.dll
2010-07-17 09:00:04 423656 ----a-w- c:\windows\system32\deployJava1.dll
2010-07-16 01:41:27 16400 ----a-w- c:\windows\system32\drivers\LNonPnP.sys
2010-07-16 01:41:27 0 ---ha-w-

c:\windows\system32\drivers\MsftWdf_Kernel_01009_Coinstaller_Critical.Wdf
2010-07-15 23:18:19 243024 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2010-07-15 23:18:17 12536 ----a-w- c:\windows\system32\avgrsstx.dll
2010-07-15 23:18:10 216400 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2010-07-10 10:38:37 4212 ---ha-w- c:\windows\system32\zllictbl.dat
2010-06-30 12:31:35 149504 ----a-w- c:\windows\system32\schannel.dll
2010-06-30 12:31:35 149504 ------w- c:\windows\system32\dllcache\schannel.dll
2010-06-24 21:51:58 11077120 ----a-w- c:\windows\system32\dllcache\ieframe.dll
2010-06-24 12:22:03 916480 ----a-w- c:\windows\system32\wininet.dll
2010-06-24 12:22:03 916480 ----a-w- c:\windows\system32\dllcache\wininet.dll
2010-06-24 12:22:03 12800 ------w- c:\windows\system32\dllcache\xpshims.dll
2010-06-24 12:22:02 1210368 ----a-w- c:\windows\system32\dllcache\urlmon.dll
2010-06-24 12:22:01 611840 ----a-w- c:\windows\system32\dllcache\mstime.dll
2010-06-24 12:22:01 5951488 ----a-w- c:\windows\system32\dllcache\mshtml.dll
2010-06-24 12:22:01 206848 ----a-w- c:\windows\system32\dllcache\occache.dll
2010-06-24 12:21:59 599040 ----a-w- c:\windows\system32\dllcache\msfeeds.dll
2010-06-24 12:21:59 55296 ----a-w- c:\windows\system32\dllcache\msfeedsbs.dll
2010-06-24 12:21:59 25600 ----a-w- c:\windows\system32\dllcache\jsproxy.dll
2010-06-24 12:21:58 247808 ------w- c:\windows\system32\dllcache\ieproxy.dll
2010-06-24 12:21:58 1986560 ----a-w- c:\windows\system32\dllcache\iertutil.dll
2010-06-24 12:21:58 184320 ----a-w- c:\windows\system32\dllcache\iepeers.dll
2010-06-24 12:21:56 743424 ------w- c:\windows\system32\dllcache\iedvtool.dll
2010-06-24 12:21:55 387584 ----a-w- c:\windows\system32\dllcache\iedkcs32.dll
2010-06-23 17:51:22 1238528 ----a-w- c:\windows\system32\zpeng25.dll
2010-06-23 13:44:04 1851904 ----a-w- c:\windows\system32\win32k.sys
2010-06-23 13:44:04 1851904 ------w- c:\windows\system32\dllcache\win32k.sys
2010-06-23 12:08:09 173056 ----a-w- c:\windows\system32\dllcache\ie4uinit.exe
2010-06-21 15:27:11 354304 ------w- c:\windows\system32\dllcache\srv.sys
2010-06-18 13:36:12 3558912 ------w- c:\windows\system32\dllcache\moviemk.exe
2010-06-18 11:39:18 16896 ------w- c:\windows\system32\dllcache\iecompat.dll
2010-06-17 14:03:00 80384 ----a-w- c:\windows\system32\iccvid.dll
2010-06-14 14:31:20 744448 ------w- c:\windows\system32\dllcache\helpsvc.exe
2010-06-14 07:41:45 1172480 ----a-w- c:\windows\system32\msxml3.dll
2010-06-14 07:41:45 1172480 ------w- c:\windows\system32\dllcache\msxml3.dll
2006-07-29 17:45:45 22 --sha-w- c:\windows\sminst\HPCD.sys
2008-07-13 21:01:30 32768 --sha-w- c:\windows\system32\config\systemprofile\local

settings\history\history.ie5\mshist012008071320080714\index.dat
2008-07-15 04:23:22 32768 --sha-w- c:\windows\system32\config\systemprofile\local

settings\history\history.ie5\mshist012008071520080716\index.dat

============= FINISH: 7:42:45.54 ===============

GMER: I tried running GMER 6 times and it either hung three times and BSOD'ed three times. The BSOD is one I've been

getting spontaneously about once every 4 to 6 weeks since my machine was new. The most frustrating was when it hung

immediately after completing its scan (over 1 hour on my ancient machine) and wouldn't let me save the log file. I did save the

prescan and here it is:
GMER 1.0.15.15281 - http://www.gmer.net
Rootkit quick scan 2010-08-23 11:01:03
Windows 5.1.2600 Service Pack 3
Running: testHP.exe; Driver: C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\fgtirpod.sys


---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs bb-run.sys (Promise Disk Accelerator/Promise Technology, Inc.)
AttachedDevice \FileSystem\Ntfs \Ntfs ikfileflt.sys (PCTools Research Pty Ltd.)
AttachedDevice \FileSystem\Fastfat \Fat bb-run.sys (Promise Disk Accelerator/Promise Technology, Inc.)
AttachedDevice \FileSystem\Fastfat \Fat ikfileflt.sys (PCTools Research Pty Ltd.)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

Device \Driver\Tcpip \Device\Ip vsdatant.sys (ZoneAlarm Firewalling Driver/Check Point Software Technologies

LTD)

AttachedDevice \Driver\Tcpip \Device\Ip avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)

Device \Driver\Tcpip \Device\Tcp vsdatant.sys (ZoneAlarm Firewalling Driver/Check Point Software Technologies

LTD)

AttachedDevice \Driver\Tcpip \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ,

s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Tcp fssfltr_tdi.sys (Family Safety Filter Driver (TDI)/Microsoft Corporation)

Device \Driver\Tcpip \Device\Udp vsdatant.sys (ZoneAlarm Firewalling Driver/Check Point Software Technologies

LTD)

AttachedDevice \Driver\Tcpip \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ,

s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Udp fssfltr_tdi.sys (Family Safety Filter Driver (TDI)/Microsoft Corporation)

Device \Driver\Tcpip \Device\RawIp vsdatant.sys (ZoneAlarm Firewalling Driver/Check Point Software

Technologies LTD)

AttachedDevice \Driver\Tcpip \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ,

s.r.o.)
AttachedDevice \Driver\Tcpip \Device\RawIp fssfltr_tdi.sys (Family Safety Filter Driver (TDI)/Microsoft Corporation)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 arkbcfltr.sys (Microsoft AR PS/2 Keyboard Filter Driver (Beta 2

Release 2)/Microsoft Corporation)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 arkbcfltr.sys (Microsoft AR PS/2 Keyboard Filter Driver (Beta 2

Release 2)/Microsoft Corporation)

---- EOF - GMER 1.0.15 ----

When I couldn't get GMER to work I downloaded Sophos rootkit finder and the RootRepeal rootkit finder and ran each of them.

The Sophos output is long so I've attached it. The RootRepeal is considerably shorter. Here it is:
----------------------------------------------------------------------------------------------------------------------------------------
ROOTREPEAL (c) AD, 2007-2009
==================================================
Scan Start Time: 2010/08/24 04:05
Program Version: Version 1.3.5.0
Windows Version: Windows XP Media Center Edition SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xB5FD4000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xBA626000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xB28B2000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: c:\windows\temp\perflib_perfdata_3f0.dat
Status: Allocation size mismatch (API: 16384, Raw: 0)

Path: C:\WINDOWS\Temp\IswTmp\Logs\ISWSHEX.swl
Status: Locked to the Windows API!

SSDT
-------------------
#: 031 Function Name: NtConnectPort
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb6299534

#: 037 Function Name: NtCreateFile
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb6293782

#: 041 Function Name: NtCreateKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb62b26dc

#: 046 Function Name: NtCreatePort
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb6299cc0

#: 047 Function Name: NtCreateProcess
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb62aceb4

#: 048 Function Name: NtCreateProcessEx
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb62ad2a2

#: 050 Function Name: NtCreateSection
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb62b6916

#: 056 Function Name: NtCreateWaitablePort
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb6299df6

#: 062 Function Name: NtDeleteFile
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb6294398

#: 063 Function Name: NtDeleteKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb62b3fe4

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb62b393c

#: 068 Function Name: NtDuplicateObject
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb62abdf0

#: 098 Function Name: NtLoadKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb62b493c

#: 099 Function Name: NtLoadKey2
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb62b4b44

#: 116 Function Name: NtOpenFile
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb6293faa

#: 122 Function Name: NtOpenProcess
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb62af1ce

#: 128 Function Name: NtOpenThread
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb62aedf8

#: 192 Function Name: NtRenameKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb62b58d2

#: 193 Function Name: NtReplaceKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb62b5208

#: 200 Function Name: NtRequestWaitReplyPort
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb62990f4

#: 204 Function Name: NtRestoreKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb62b62a4

#: 210 Function Name: NtSecureConnectPort
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb62997dc

#: 224 Function Name: NtSetInformationFile
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb629475c

#: 237 Function Name: NtSetSecurityObject
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb62b5e12

#: 247 Function Name: NtSetValueKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb62b30c4

#: 255 Function Name: NtSystemDebugControl
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb62adf0a

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb62adc86

#: 277 Function Name: NtWriteVirtualMemory
Status: Hooked by "C:\WINDOWS\system32\drivers\iksysflt.sys" at address 0xb64c8422

Shadow SSDT
-------------------
#: 460 Function Name: NtUserMessageCall
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb6297f38

#: 475 Function Name: NtUserPostMessage
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb629807a

#: 476 Function Name: NtUserPostThreadMessage
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb62981b2

#: 491 Function Name: NtUserRegisterRawInputDevices
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb6295b4c

#: 502 Function Name: NtUserSendInput
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xb62985a6

==EOF==
----------------------------------------------------------------------------------------------------------------------------------------
I ran the files RootRepeal found thru Jotti with these results:
Name Description Jotti Result
dump_atapi.sys - OK system file. copy of atapi.sys can't find apparently normal not 2 find this
dump_WMILIB.SYS - OK system file. copy of WMiLib.sys can't find apparently normal not 2 find this
rootrepeal.sys - this is part of RootRepeal itself.
hiberfil.sys - XP's hibernation file 3 gig's worth
perflib_perfdata_3f0.dat - generated by system monitor nothing
ISWSHEX.swl - part of zone alarm? nothing
vsdatant.sys - part of zone alarm nothing
iksysflt.sys - part of PC Tools nothing
----------------------------------------------------------------------------------------------------------------------------------------
Any help you can give me with these problems would be greatly appreciated.
Thanks,
Bodyworker

NOTE: there are 3 attachments.
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BodyworkeR's Avatar
BodyworkeR BodyworkeR is offline
Member with 76 posts.
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Join Date: Apr 2001
01-Sep-2010, 07:03 PM #2
I noticed today that the SVCNTAUX error has been occurring every time I shut down XP. This used to happen sporadically when I shut down and when I logged off a user account which is why it took me almost two weeks to notice that it has started to happen all the time. So I looked up SVCNTAUX.EXE and discovered that it was part of Spyware Doctor. So I uninstalled Spyware Docctor and installed SPYBOT Search and Destroy in its place. Now log offs and shut downs happen at normal speed and I haven't seen the SVCNTAUX error message since. This isn't even a full day so it's not a definitive fix but it looks like at least one of my three problems is resolved. Now if only someone can help me find a solution to my other two problems. . .
eddie5659's Avatar
Computer Specs
Moderator & Malware Removal Specialist with 28,306 posts.
 
Join Date: Mar 2001
Location: Bradford, England
29-Sep-2010, 04:42 PM #3
Hiya

Sorry for the lateness in a reply, but these forums are very busy

Are you still having this problem? If so, can you rescan with DDS, GMER and HijackThis, and post the fresh logs

Regards

eddie
BodyworkeR's Avatar
BodyworkeR BodyworkeR is offline
Member with 76 posts.
THREAD STARTER
 
Join Date: Apr 2001
07-Oct-2010, 06:55 AM #4
Changing from Spyware Doctor to Spybot S&D seems to have resolved my slow logoff problem. But I still can not come up in Safe Mode and System Restore does not work. Also a full GMER scan results in a Blue Screen of Death. I was able to get a Sophos rootkit scan to work. I'll post a fresh Hijack This, Sophos, and DDS scan this weekend.
Sorry to take so long to reply. Usually I get an email when there's a reply to one of my threads here. Either the email didn't come or somehow I missed it. But thanks for eventually getting back to me.
eddie5659's Avatar
Computer Specs
Moderator & Malware Removal Specialist with 28,306 posts.
 
Join Date: Mar 2001
Location: Bradford, England
12-Oct-2010, 01:43 PM #5
Oki doki, no rush

eddie
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