[Devaney_amy]

I never use Internet Explorer and I don't think I have downloaded anything to trigger this. Every time I type something into a search engine, or something like that, Internet Explorer Pop-up ads show up advertising things related to whatever I did a search on. What do I do?

[Blottedisk]

Hi Amy,

Welcome to Tech Support Guy. My name is Blottedisk and I will be helping you with your topic. We apologize for the delay in responding to your request for help. Here at the Virus & Other Malware Removal forum we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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Please bear with me, I will post back to you shortly with instructions.

Thanks

[Blottedisk]

Hi again,


Please follow these steps in order:


Step 1 | Download DDS from any of the links below:

Link 1
Link 2
Link 2

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• Save it to your desktop.
• Please disable any anti-malware program that will block scripts from running before running DDS.
• Double-Click on dds and a command window will appear. This is normal.
• Shortly after two logs will appear:
  • DDS.txt
  • Attach.txt
• A window will open instructing you save & post the logs.
• Save the logs to a convenient place such as your desktop.
• Copy the contents of both logs & post in your next reply.

Step 2 | Please download GMER from one of the following locations and save it to your desktop:

Main Mirror - This version will download a randomly named file (Recommended)
Zipped Mirror - This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.

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• Disconnect from the Internet and close all running programs.
• Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
• Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.

Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

• GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
• If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
• Make sure all options are checked except:
  • IAT/EAT
  • Drives/Partition other than Systemdrive, which is typically C:\
  • Show All (This is important, so do not miss it.)

Click the image to enlarge it

• Now click the Scan button. If you see a rootkit warning window, click OK.
• When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
• Click the Copy button and paste the results into your next reply.
• Exit GMER and re-enable all active protection when done.

-- If you encounter any problems, try running GMER in Safe Mode.

[CatByte]

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