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Solved: the service cannot accept control messages at this time


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emeraldnzl's Avatar
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Malware Removal Specialist with 2,305 posts.
 
Join Date: Nov 2007
Location: Auckland,N.Z.
18-Oct-2010, 12:43 AM #31
Hi SmokinHope,

Any change in your computer now?
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SmokinHope   (Sheila) SmokinHope is offline SmokinHope has a Profile Picture
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18-Oct-2010, 12:48 AM #32
Yes ty seems to be running much better. You are the BEST!!!!

Thank you so much.
emeraldnzl's Avatar
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Malware Removal Specialist with 2,305 posts.
 
Join Date: Nov 2007
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18-Oct-2010, 02:14 AM #33
Hello SmokinHope,

I think your machine is clean now.

We have a couple of last steps to perform and then you're all set.

Follow these steps to uninstall Combofix and tools used in the removal of malware. This will also clean out and reset your Restore Points.
  • Click START then RUN
  • Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.

Step 2
  • Double-click OTL.exe to run it. (Vista users, please right click on OTL.exe and select "Run as an Administrator")
  • Click on the CleanUp! button
  • Click Yes to begin the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

MBAM can be uninstalled via control panel add/remove but it may be a useful tool to keep.

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A reminder: Remember to turn back on any anti-malware programs you may have turned off during the cleaning process.

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Now that your machine is clean here are some things that I think are worth having a look at if you don't already know about them:

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Regularly check that your Java is up to date. Older versions are vunerable to malicious attack.
  • Download from here Java Runtime Environment (JDK) Update
  • Scroll to where it says "Windows XP/Vista/2000/2003/2008 online" and download and follow the instructions to install.

    Reboot your computer.
    You also need to uininstall older versions of Java.
  • Click Start > Control Panel > Programs
  • Remove all Java updates except the latest one you have just installed.
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Be sure and give the Temp folders a cleaning out now and then. This helps with security and your computer will run more efficiently. I clean mine once a week.

For ease of use, you might consider the following free program:---------------------------------------------------------------------------------------------------------------------

To reduce the amount of fragmentation in your machines file system occasionally run a defragmenter utility. You can use your built in program (Start > Programs > Accessories > System Tools > Disk Defragmentor) or alternatively here is a program you can download and use: Puran Disc Defragmenter

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Make Internet Explorer more secure
  • Click Start > Run
  • Type Inetcpl.cpl & click OK
  • Click on the Security tab
  • Click Reset all zones to default level
  • Make sure the Internet Zone is selected & Click Custom level
  • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
  • Next Click OK, then Apply button and then OK to exit the Internet Properties page.
* Consider using an alternate browser.

Opera may be downloaded from here. It is one of the least targeted of all browers.

Avant may be downloaded from here. Another one that is less well known.

Firefox may be downloaded from Here. I use Firefox because I like it. Used to be one of the safest but now targeted probably as much as IE.

Adblock Plus is a good Add-on for Firefox that helps prevent those annoying pop ups.

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To help protect your computer in the future here are some free programs you can look at:
  • If you do not already have automatic updates set then it is recommended that you do set Windows to check, download and install your updates automatically.

    * Click Start > Control Panel > System and Security > Windows Update
    * Under Windows Update click on Turn automatic updating on or off
    * Check items shown to ensure you receive updates automatically. Click OK.

    And to keep your system clean consider choosing from these free for home use malware scanners and updating and running weekly.
  • Malwarebytes
  • SuperAntiSpyWare
Be aware of what emails you open and websites you visit.

Go here for some good advice about how to prevent infection.

Have a safe and happy computing day!
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SmokinHope   (Sheila) SmokinHope is offline SmokinHope has a Profile Picture
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18-Oct-2010, 02:24 AM #34
Thank you, I will finish up with this next weekend as I will be away from my puter until then. I am using my laptop this week. I will post next weekend to let you know how it went. Your help has been greatly appreciated. You have inspired me to want to learn more about malware.

Thanks,
Sheila
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SmokinHope   (Sheila) SmokinHope is offline SmokinHope has a Profile Picture
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18-Oct-2010, 02:33 AM #35
btw I use Google Chrome on my laptop and have not had any problems. What do you think of chrome?
emeraldnzl's Avatar
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Malware Removal Specialist with 2,305 posts.
 
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18-Oct-2010, 04:12 AM #36
Quote:
Thank you, I will finish up with this next weekend as I will be away from my puter until then.
You are very welcome. I look forward to hearing how it went.

Quote:
What do you think of chrome?
Good question. I know a number of people have reported that they liked it. I don't really have an opinion.

I use Firefox both because I like it and because there is an Add-on that I use for analyzing malware that works with it. I did download and try Chrome once but found it didn't have some things built in in the same way Firefox did (at least at the time I tried it... may have changed since) e.g. sending a link to someone required an Add-on or somesuch.

Haven't heard of any specific security issues with it although that could change as it becomes more popular. Malware developers seem to go where the biggest market is.

You should use what you are comfortable with and like, is my thought.
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SmokinHope   (Sheila) SmokinHope is offline SmokinHope has a Profile Picture
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Member with 94 posts.
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Location: Ontario Canada
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24-Oct-2010, 12:31 PM #37
Hi Emeraldnzl, I guess we can mark this solved. When I came home this weekend I was surprised with a new computer. All that work......sorry. Thank you very much for all your time and patience with me.

Sheila
emeraldnzl's Avatar
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Malware Removal Specialist with 2,305 posts.
 
Join Date: Nov 2007
Location: Auckland,N.Z.
24-Oct-2010, 02:00 PM #38
Hi SmokinHope,

Glad to hear all is going well.

Have a great day.
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