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01-Nov-2010, 10:46 PM
#1 |
| Access Denied Malware I could really use some help diagnosing some Malware. I'm getting Access Denied when I try to run HijackThis and GMER is freezing on me. I was able to run DDS in SafeMode. Results are attached. DDS (Ver_10-03-17.01) - NTFSx86 MINIMAL Run by Michelle at 20:11:04.40 on Mon 11/01/2010 Internet Explorer: 7.0.5730.11 Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1527.1271 [GMT -6:00] AV: Microsoft Security Essentials *On-access scanning enabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF} ============== Running Processes =============== "\\.\globalroot\Device\svchost.exe\svchost.exe" C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe C:\WINDOWS\system32\svchost.exe -k netsvcs C:\WINDOWS\system32\userinit.exe C:\WINDOWS\Explorer.EXE C:\Documents and Settings\Michelle\Desktop\dds.scr ============== Pseudo HJT Report =============== mSearch Bar = hxxp://go.compaq.com/1Q00CDT/0409/bl8.asp uInternet Settings,ProxyOverride = localhost TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File uRun: [ShutterflyStudio] c:\documents and settings\michelle\desktop\studio\bin\SFlyStudio.exe /trayonly uRun: [SmileboxTray] "c:\documents and settings\michelle\application data\smilebox\SmileboxTray.exe" uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime mRun: [MSSE] "c:\program files\microsoft security essentials\msseces.exe" -hide -runkey IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000 IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL IE: {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - {DD6687B5-CB43-4211-BFC9-2942CCBDCB3E} - c:\program files\microsoft money\system\mnyside.dll DPF: {05D96F71-87C6-11D3-9BE4-00902742D6E0} - hxxps://securedoc.saskpower.com/qp2.cab DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab DPF: {3DC2E31C-371A-4BD3-9A27-CDF57CE604CF} - hxxp://download.microsoft.com/download/7/1/D/71D9F11F-0C02-4707-9D60-D56EA8951020/pmupd806.exe DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader.cab DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1179431535093 DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1180668558656 DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - hxxp://web1.shutterfly.com/downloads/Uploader.cab DPF: {BEA7310D-06C4-4339-A784-DC3804819809} - hxxp://www.walmartphotocentre.ca/upload/activex/v3_0_0_7/PhotoCenter_ActiveX_Control.cab DPF: {CAFEEFAC-0014-0001-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/1.4/jinstall-14_02-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab DPF: {F137B9BA-89EA-4B04-9C67-2074A9DF61FD} - hxxp://www.walmartphotocentre.ca/upload/activex/v2_0_0_12/PCAXSetupv2.0.0.12.cab? Handler: intu-qt2007 - {026BF40D-BA05-467b-9F1F-AD0D7A3F5F11} - Handler: intu-qt2008 - {05E53CE9-66C8-4a9e-A99F-FDB7A8E7B596} - c:\program files\quicktax 2008\ic2008pp.dll Handler: intu-qt2009 - {03947252-2355-4e9b-B446-8CCC75C43370} - c:\program files\quicktax 2009\ic2009pp.dll Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll ============= SERVICES / DRIVERS =============== S1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2009-6-18 151216] S2 gupdate1c95c931cacec94;Google Update Service (gupdate1c95c931cacec94);c:\program files\google\update\GoogleUpdate.exe [2008-12-12 133104] S2 Halt;Halt;c:\program files\soccerwinners\halt\Halt.exe [2007-10-1 45056] S2 HaltMonitor;HaltMonitor;c:\program files\soccerwinners\halt\HaltMonitor.exe [2007-10-1 20480] S2 RGFILERW;RGFILERW;\??\c:\windows\system32\drivers\rgfilerw.sys --> c:\windows\system32\drivers\RGFILERW.SYS [?] S4 LkWebLink;Inter-Tel Collaboration Remote Client;c:\documents and settings\rick\my documents\inter-tel\collaboration client 2.0\lkWebLink.exe [2007-9-20 32768] =============== Created Last 30 ================ 2010-10-13 12:57:12 3247 ----a-w- c:\windows\system32\wbem\Outlook_01cb6ad627230746.mof 2010-10-12 21:18:37 953856 ------w- c:\windows\system32\dllcache\mfc40u.dll 2010-10-12 21:18:34 974848 ------w- c:\windows\system32\dllcache\mfc42.dll 2010-10-12 21:11:30 617472 ------w- c:\windows\system32\dllcache\comctl32.dll ==================== Find3M ==================== 2010-10-19 20:51:33 222080 ------w- c:\windows\system32\MpSigStub.exe 2010-09-18 18:23:26 974848 ----a-w- c:\windows\system32\mfc42u.dll 2010-09-18 18:23:26 974848 ------w- c:\windows\system32\dllcache\mfc42u.dll 2010-09-18 06:53:25 974848 ----a-w- c:\windows\system32\mfc42.dll 2010-09-18 06:53:25 954368 ----a-w- c:\windows\system32\mfc40.dll 2010-09-18 06:53:25 954368 ----a-w- c:\windows\system32\dllcache\mfc40.dll 2010-09-18 06:53:25 953856 ------w- c:\windows\system32\mfc40u.dll 2010-09-08 15:57:10 70656 ------w- c:\windows\system32\dllcache\ie4uinit.exe 2010-09-08 15:57:10 13824 ------w- c:\windows\system32\dllcache\ieudinit.exe 2010-09-04 20:17:41 42112 ----a-w- c:\windows\system32\drivers\IMAPI.SYS 2010-09-01 11:51:14 285824 ----a-w- c:\windows\system32\atmfd.dll 2010-09-01 11:51:14 285824 ------w- c:\windows\system32\dllcache\atmfd.dll 2010-08-31 13:42:52 1852800 ----a-w- c:\windows\system32\win32k.sys 2010-08-31 13:42:52 1852800 ------w- c:\windows\system32\dllcache\win32k.sys 2010-08-27 08:02:29 119808 ----a-w- c:\windows\system32\t2embed.dll 2010-08-27 08:02:29 119808 ------w- c:\windows\system32\dllcache\t2embed.dll 2010-08-27 05:57:43 99840 ----a-w- c:\windows\system32\srvsvc.dll 2010-08-27 05:57:43 99840 ------w- c:\windows\system32\dllcache\srvsvc.dll 2010-08-26 13:39:50 357248 ------w- c:\windows\system32\dllcache\srv.sys 2010-08-26 12:52:45 5120 ----a-w- c:\windows\system32\xpsp4res.dll 2010-08-26 05:36:02 10841088 ------w- c:\windows\system32\dllcache\wmp.dll 2010-08-25 11:30:33 634648 ------w- c:\windows\system32\dllcache\iexplore.exe 2010-08-25 11:29:05 161792 ------w- c:\windows\system32\dllcache\ieakui.dll 2010-08-23 16:12:04 617472 ------w- c:\windows\system32\comctl32.dll 2010-08-17 13:17:06 58880 ----a-w- c:\windows\system32\spoolsv.exe 2010-08-17 13:17:06 58880 ------w- c:\windows\system32\dllcache\spoolsv.exe 2010-08-16 08:45:00 590848 ----a-w- c:\windows\system32\rpcrt4.dll 2010-08-16 08:45:00 590848 ------w- c:\windows\system32\dllcache\rpcrt4.dll 2008-08-24 04:44:58 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008082320080824\index.dat ============= FINISH: 20:11:52.31 =============== |
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03-Nov-2010, 02:38 AM
#3 |
| Hi rdizy, welcome to the forum. To make cleaning this machine easier
Click your start button, right click on My Computer
Please read through the instructions to familarize youself with what to expect when the tool runs. It is vitally important that combofix is renamed before it is even started to download Please download ComboFix from Link 1or Link 2 to your Desktop. **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
![]() Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: ![]() Click on Yes, to continue scanning for malware. When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply. Notes: 1.Do not mouse-click Combofix's window while it is running. That may cause it to stall. 2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser. 3. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine. Please post back with
Thanks |
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03-Nov-2010, 11:13 PM
#4 |
| Thanks for helping. I appreciate it. I can't get an internet connection on the infected computer (I tried regular and safe mode with networking). Can I download Combofix to another machine and transfer it to the infected machine's desktop via USB memory stick? |
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04-Nov-2010, 02:22 AM
#5 | |
| Hi rdizy, Quote:
First we'll protect your usb device and clean computer the best we can. Run this on the clean computer with the usb device attached. Download Flash_Disinfector.exe by sUBs and save it to your desktop.
Since you do not have an internet connection we will also manually install the Recovery Console. Once the Recovery Console is installed you should be given the option to continue scanning for malware. Make sure you have done any other instructions as requested in the previous post before running combofix. Download this file Pro and transfer it directly to your infected computers desktop. Make sure the copy of combofix (renamed) you have is also located on the desktop. With your left mouse button, drag the file onto the combofix icon as shown below. This will start combofix so don't do anything else. Also make sure your security programs have been disabled per the previous instructions. ![]() Follow the prompts from there. Thanks |
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04-Nov-2010, 09:50 PM
#6 |
| Not sure if the flash disenfector worked, I downloaded and ran it but it didn't seem to do anything? I ran combofix like you specified. There's still issues with the computer... I still can't connect to the internet and I don't have access to start MSE. Attached is combo fix log... ComboFix 10-11-03.04 - Rick 11/04/2010 19:25:22.5.1 - x86 Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1527.1172 [GMT -6:00] Running from: c:\documents and settings\Rick\Desktop\jgh.exe Command switches used :: G:\WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe AV: Microsoft Security Essentials *On-access scanning enabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF} * Created a new restore point . ((((((((((((((((((((((((((((((((((((((( Other Deletions ))))))))))))))))))))))))))))))))))))))))))))))))) . c:\documents and settings\All Users\Application Data\.wtav c:\documents and settings\Rick\Application Data\PriceGong c:\documents and settings\Rick\Application Data\PriceGong\Data\1.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\a.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\b.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\c.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\d.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\e.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\f.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\g.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\h.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\i.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\J.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\k.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\l.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\m.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\mru.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\n.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\o.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\p.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\q.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\r.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\s.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\t.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\u.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\v.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\w.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\x.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\y.xml c:\documents and settings\Rick\Application Data\PriceGong\Data\z.xml c:\windows\system32\drivers\bcm4sbxp.sys c:\windows\system32\Drivers\vbmac8a7.sys c:\windows\system32\spool\prtprocs\w32x86\IQ31c9s.dll c:\windows\system32\spool\prtprocs\w32x86\QG55a.dll c:\windows\system32\USRINI~1.EXE . ((((((((((((((((((((((((((((((((((((((( Drivers/Services ))))))))))))))))))))))))))))))))))))))))))))))))) . -------\Legacy_USERINIT -------\Service_userinit ((((((((((((((((((((((((( Files Created from 2010-10-05 to 2010-11-05 ))))))))))))))))))))))))))))))) . 2010-11-05 01:18 . 2010-11-05 01:18 -------- d-----w- c:\documents and settings\Rick\Local Settings\Application Data\PCHealth 2010-11-01 14:19 . 2010-10-07 23:21 6146896 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{F5BC9D3B-368A-47F9-AE98-16B9C377E81E}\mpengine.dll 2010-10-12 21:18 . 2010-09-18 06:53 953856 ------w- c:\windows\system32\dllcache\mfc40u.dll 2010-10-12 21:18 . 2010-09-18 06:53 974848 ------w- c:\windows\system32\dllcache\mfc42.dll 2010-10-12 21:11 . 2010-08-23 16:12 617472 ------w- c:\windows\system32\dllcache\comctl32.dll . (((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))) . 2010-10-19 20:51 . 2009-10-02 20:25 222080 ------w- c:\windows\system32\MpSigStub.exe 2010-10-07 23:21 . 2009-11-12 23:16 6146896 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll 2010-09-18 18:23 . 2001-08-18 05:36 974848 ----a-w- c:\windows\system32\mfc42u.dll 2010-09-18 06:53 . 2001-08-18 05:36 974848 ----a-w- c:\windows\system32\mfc42.dll 2010-09-18 06:53 . 2001-08-18 05:36 954368 ----a-w- c:\windows\system32\mfc40.dll 2010-09-18 06:53 . 2001-08-18 05:36 953856 ------w- c:\windows\system32\mfc40u.dll 2010-09-09 13:38 . 2006-06-23 17:33 832512 ----a-w- c:\windows\system32\wininet.dll 2010-09-09 13:38 . 2002-08-29 10:41 1830912 ----a-w- c:\windows\system32\inetcpl.cpl 2010-09-09 13:38 . 2004-08-04 07:56 78336 ----a-w- c:\windows\system32\ieencode.dll 2010-09-09 13:38 . 2001-08-18 05:36 17408 ------w- c:\windows\system32\corpol.dll 2010-09-08 15:57 . 2004-08-04 05:59 389120 ----a-w- c:\windows\system32\html.iec 2010-09-04 20:17 . 2010-09-04 20:17 42112 ----a-w- c:\windows\system32\drivers\IMAPI.SYS 2010-09-01 11:51 . 2001-08-17 21:55 285824 ----a-w- c:\windows\system32\atmfd.dll 2010-08-31 13:42 . 2002-08-29 09:14 1852800 ----a-w- c:\windows\system32\win32k.sys 2010-08-27 08:02 . 2001-08-18 05:36 119808 ----a-w- c:\windows\system32\t2embed.dll 2010-08-27 05:57 . 2001-08-18 05:36 99840 ----a-w- c:\windows\system32\srvsvc.dll 2010-08-26 13:39 . 2001-08-18 05:24 357248 ----a-w- c:\windows\system32\drivers\srv.sys 2010-08-26 12:52 . 2009-04-16 02:16 5120 ----a-w- c:\windows\system32\xpsp4res.dll 2010-08-23 16:12 . 2002-08-29 10:40 617472 ------w- c:\windows\system32\comctl32.dll 2010-08-17 13:17 . 2005-06-10 23:55 58880 ----a-w- c:\windows\system32\spoolsv.exe 2010-08-16 08:45 . 2004-03-06 02:16 590848 ----a-w- c:\windows\system32\rpcrt4.dll . ((((((((((((((((((((((((((((((((((((( Reg Loading Points )))))))))))))))))))))))))))))))))))))))))))))))))) . . *Note* empty entries & legit default entries are not shown REGEDIT4 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2007-07-12 155648] "MSSE"="c:\program files\Microsoft Security Essentials\msseces.exe" [2010-09-15 1094224] [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSv c] @="Service" [HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Logitech Desktop Messenger.lnk] path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Logitech Desktop Messenger.lnk backup=c:\windows\pss\Logitech Desktop Messenger.lnkCommon Startup [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher] 2009-02-27 23:10 35696 ----a-w- c:\program files\Adobe\Reader 9.0\Reader\reader_sl.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ctfmon.exe] 2008-04-14 00:12 15360 ------w- c:\windows\system32\ctfmon.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\gStart] 2008-08-13 20:34 1891416 ----a-w- c:\garmin\gStart.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ISUSScheduler] 2005-06-10 16:44 81920 ----a-w- c:\program files\Common Files\InstallShield\UpdateService\issch.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper] 2005-10-18 17:58 278528 ----a-w- c:\program files\iTunes\iTunesHelper.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LogitechSoftwareUpdate] 2005-06-08 20:44 196608 ----a-w- c:\program files\Logitech\Video\ManifestEngine.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LogitechVideoRepair] 2005-06-08 21:24 458752 ----a-w- c:\program files\Logitech\Video\ISStart.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LogitechVideoTray] 2005-06-08 21:14 217088 ----a-w- c:\program files\Logitech\Video\LogiTray.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LVCOMSX] 2005-07-19 23:32 221184 ----a-w- c:\windows\system32\LVCOMSX.EXE [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Monitor] 2009-11-10 16:14 443728 ----a-w- c:\program files\LeapFrog\LeapFrog Connect\Monitor.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\msnmsgr] 2007-10-18 17:34 5724184 ----a-w- c:\progra~1\WI1F86~1\MESSEN~1\msnmsgr.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MSSE] 2010-09-15 10:34 1094224 ----a-w- c:\program files\Microsoft Security Essentials\msseces.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\OpenDNS Updater] 2009-11-16 19:58 839168 ----a-w- c:\program files\OpenDNS Updater\OpenDNSUpdater.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task] 2007-07-12 04:46 155648 ----a-w- c:\program files\QuickTime\qttask.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SmileboxTray] 2010-10-05 06:52 304448 ----a-w- c:\documents and settings\Michelle\Application Data\Smilebox\SmileboxTray.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\srmclean] 2001-07-24 21:34 36864 ----a-w- c:\cpqs\scom\srmclean.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched] 2009-11-19 01:59 149280 ----a-w- c:\program files\Java\jre6\bin\jusched.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services] "LiveUpdate"=3 (0x3) "Automatic LiveUpdate Scheduler"=2 (0x2) "WLSetupSvc"=3 (0x3) "usnjsvc"=3 (0x3) "ose"=3 (0x3) "idsvc"=3 (0x3) "IDriverT"=3 (0x3) "gupdate1c95c931cacec94"=2 (0x2) "MsMpSvc"=2 (0x2) "MDM"=2 (0x2) "LeapFrog Connect Device Service"=2 (0x2) "JavaQuickStarterService"=2 (0x2) [HKEY_LOCAL_MACHINE\software\microsoft\security center] "AntiVirusOverride"=dword:00000001 [HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\Auth orizedApplications\List] "%windir%\\system32\\sessmgr.exe"= "%windir%\\Network Diagnostic\\xpnetdiag.exe"= "c:\\Program Files\\Messenger\\msmsgs.exe"= "c:\\Program Files\\iTunes\\iTunes.exe"= "c:\\Program Files\\uTorrent\\uTorrent.exe"= "c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"= "c:\\Program Files\\Windows Live\\Messenger\\livecall.exe"= "c:\\Program Files\\Skype\\Phone\\Skype.exe"= "c:\\WINDOWS\\system32\\mmc.exe"= R2 Halt;Halt;c:\program files\Soccerwinners\Halt\Halt.exe [10/1/2007 3:39 PM 45056] R2 HaltMonitor;HaltMonitor;c:\program files\Soccerwinners\Halt\HaltMonitor.exe [10/1/2007 3:39 PM 20480] S2 gupdate1c95c931cacec94;Google Update Service (gupdate1c95c931cacec94);c:\program files\Google\Update\GoogleUpdate.exe [12/12/2008 1:52 PM 133104] S2 RGFILERW;RGFILERW;\??\c:\windows\system32\Drivers\RGFILERW.SYS --> c:\windows\system32\Drivers\RGFILERW.SYS [?] S3 vbmac8a7;Virtual Bus for Microsoft ACPI-Compliant System; [x] S4 LkWebLink;Inter-Tel Collaboration Remote Client;c:\documents and settings\Rick\My Documents\Inter-Tel\Collaboration Client 2.0\lkWebLink.exe [9/20/2007 5:10 PM 32768] . Contents of the 'Scheduled Tasks' folder 2010-11-05 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job - c:\program files\Google\Update\GoogleUpdate.exe [2008-12-12 08:22] 2010-11-02 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job - c:\program files\Google\Update\GoogleUpdate.exe [2008-12-12 08:22] 2010-10-31 c:\windows\Tasks\MP Scheduled Scan.job - c:\program files\Microsoft Security Essentials\MpCmdRun.exe [2010-03-26 03:40] 2010-11-05 c:\windows\Tasks\User_Feed_Synchronization-{8194FAB8-47E9-45C7-824B-B5F660D581C0}.job - c:\windows\system32\msfeedssync.exe [2006-10-17 17:58] . . ------- Supplementary Scan ------- . uStart Page = hxxp://www.theglobeandmail.com/ mSearch Bar = hxxp://go.compaq.com/1Q00CDT/0409/bl8.asp uInternet Connection Wizard,ShellNext = iexplore uInternet Settings,ProxyOverride = localhost IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\OFFICE11\EXCEL.EXE/3000 Handler: intu-qt2007 - {026BF40D-BA05-467b-9F1F-AD0D7A3F5F11} - DPF: {BEA7310D-06C4-4339-A784-DC3804819809} - hxxp://www.walmartphotocentre.ca/upload/activex/v3_0_0_7/PhotoCenter_ActiveX_Control.cab . ************************************************************************** catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net Rootkit scan 2010-11-04 19:37 Windows 5.1.2600 Service Pack 3 NTFS scanning hidden processes ... scanning hidden autostart entries ... scanning hidden files ... scan completed successfully hidden files: 0 ************************************************************************** . --------------------- DLLs Loaded Under Running Processes --------------------- - - - - - - - > 'explorer.exe'(2768) c:\windows\system32\WININET.dll c:\windows\system32\ieframe.dll c:\windows\system32\WPDShServiceObj.dll c:\windows\system32\PortableDeviceTypes.dll c:\windows\system32\PortableDeviceApi.dll . ------------------------ Other Running Processes ------------------------ . c:\program files\Canon\CAL\CALMAIN.exe . ************************************************************************** . Completion time: 2010-11-04 19:42:21 - machine was rebooted ComboFix-quarantined-files.txt 2010-11-05 01:42 Pre-Run: 5,804,474,368 bytes free Post-Run: 6,879,375,360 bytes free - - End Of File - - 7707E7BE2A02538E7F37C7FAA66124A1 |
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04-Nov-2010, 11:11 PM
#7 |
| Hi rdizy. Sorry should have mentioned that there isn't any display when FDD is ran. You have several items disabled in msconfig. Were these your doing? There is one related to MSE MSSE c:\program files\Microsoft Security Essentials\msseces.exe We'll work in getting the permissions sorted out and your connection. On the clean computer Open a new Notepad session
Code: Registry:: [HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\Auth orizedApplications\List] "c:\\Program Files\\uTorrent\\uTorrent.exe"=- Driver:: vbmac8a7 RGFILERW In the notepad
Transfer CFScript.txt to the desktop of the infected computer. Please follow all previous instructions regarding security programs. Using your mouse left button, drag the file CFscript.txt and drop it on the ComboFix.exe icon as shown below. This will start ComboFix again. Close all browser/windows first. **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall** ![]() Please post the log. When trying to connect do you recieve an error message? If so what is the message?
Still in device manager click the + sign beside Network adapters. What is listed there? Back on the clean computer
Transfer the files to the infected computer's desktop.
Please post back with
Thanks |
|
05-Nov-2010, 12:28 AM
#8 |
| Hi, I may have had some items disabled in msconfig but MSE was not one of them. Prior to the infection, MSE was running normally. Internet Connection error message is the standard: Internet Explorer cannot display the webpage (similar to when you unplug your modem) Device Manager, Network Adaptors shows Broadcom 440x 10/100 Integrated Controller as yellow ! Device Status: Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) Should I try to Rollback Driver? As far as other problems, I do not have permission to access HiJackThis, MalewareBytes, can't start the MSE service, etc. Here's the logs... ComboFix 10-11-03.04 - Rick 11/04/2010 21:49:51.6.1 - x86 Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1527.1145 [GMT -6:00] Running from: c:\documents and settings\Rick\Desktop\jgh.exe Command switches used :: G:\CFScript.txt AV: Microsoft Security Essentials *On-access scanning enabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF} . ((((((((((((((((((((((((((((((((((((((( Other Deletions ))))))))))))))))))))))))))))))))))))))))))))))))) . . ((((((((((((((((((((((((((((((((((((((( Drivers/Services ))))))))))))))))))))))))))))))))))))))))))))))))) . -------\Legacy_RGFILERW -------\Service_RGFILERW -------\Service_vbmac8a7 ((((((((((((((((((((((((( Files Created from 2010-10-05 to 2010-11-05 ))))))))))))))))))))))))))))))) . 2010-11-05 01:18 . 2010-11-05 01:18 -------- d-----w- c:\documents and settings\Rick\Local Settings\Application Data\PCHealth 2010-11-01 14:19 . 2010-10-07 23:21 6146896 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{F5BC9D3B-368A-47F9-AE98-16B9C377E81E}\mpengine.dll 2010-10-12 21:18 . 2010-09-18 06:53 953856 ------w- c:\windows\system32\dllcache\mfc40u.dll 2010-10-12 21:18 . 2010-09-18 06:53 974848 ------w- c:\windows\system32\dllcache\mfc42.dll 2010-10-12 21:11 . 2010-08-23 16:12 617472 ------w- c:\windows\system32\dllcache\comctl32.dll . (((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))) . 2010-10-19 20:51 . 2009-10-02 20:25 222080 ------w- c:\windows\system32\MpSigStub.exe 2010-10-07 23:21 . 2009-11-12 23:16 6146896 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll 2010-09-18 18:23 . 2001-08-18 05:36 974848 ----a-w- c:\windows\system32\mfc42u.dll 2010-09-18 06:53 . 2001-08-18 05:36 974848 ----a-w- c:\windows\system32\mfc42.dll 2010-09-18 06:53 . 2001-08-18 05:36 954368 ----a-w- c:\windows\system32\mfc40.dll 2010-09-18 06:53 . 2001-08-18 05:36 953856 ------w- c:\windows\system32\mfc40u.dll 2010-09-09 13:38 . 2006-06-23 17:33 832512 ----a-w- c:\windows\system32\wininet.dll 2010-09-09 13:38 . 2002-08-29 10:41 1830912 ----a-w- c:\windows\system32\inetcpl.cpl 2010-09-09 13:38 . 2004-08-04 07:56 78336 ----a-w- c:\windows\system32\ieencode.dll 2010-09-09 13:38 . 2001-08-18 05:36 17408 ------w- c:\windows\system32\corpol.dll 2010-09-08 15:57 . 2004-08-04 05:59 389120 ----a-w- c:\windows\system32\html.iec 2010-09-04 20:17 . 2010-09-04 20:17 42112 ----a-w- c:\windows\system32\drivers\IMAPI.SYS 2010-09-01 11:51 . 2001-08-17 21:55 285824 ----a-w- c:\windows\system32\atmfd.dll 2010-08-31 13:42 . 2002-08-29 09:14 1852800 ----a-w- c:\windows\system32\win32k.sys 2010-08-27 08:02 . 2001-08-18 05:36 119808 ----a-w- c:\windows\system32\t2embed.dll 2010-08-27 05:57 . 2001-08-18 05:36 99840 ----a-w- c:\windows\system32\srvsvc.dll 2010-08-26 13:39 . 2001-08-18 05:24 357248 ----a-w- c:\windows\system32\drivers\srv.sys 2010-08-26 12:52 . 2009-04-16 02:16 5120 ----a-w- c:\windows\system32\xpsp4res.dll 2010-08-23 16:12 . 2002-08-29 10:40 617472 ------w- c:\windows\system32\comctl32.dll 2010-08-17 13:17 . 2005-06-10 23:55 58880 ----a-w- c:\windows\system32\spoolsv.exe 2010-08-16 08:45 . 2004-03-06 02:16 590848 ----a-w- c:\windows\system32\rpcrt4.dll . ((((((((((((((((((((((((((((((((((((( Reg Loading Points )))))))))))))))))))))))))))))))))))))))))))))))))) . . *Note* empty entries & legit default entries are not shown REGEDIT4 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2007-07-12 155648] "MSSE"="c:\program files\Microsoft Security Essentials\msseces.exe" [2010-09-15 1094224] [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSv c] @="Service" [HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Logitech Desktop Messenger.lnk] path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Logitech Desktop Messenger.lnk backup=c:\windows\pss\Logitech Desktop Messenger.lnkCommon Startup [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher] 2009-02-27 23:10 35696 ----a-w- c:\program files\Adobe\Reader 9.0\Reader\reader_sl.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ctfmon.exe] 2008-04-14 00:12 15360 ------w- c:\windows\system32\ctfmon.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\gStart] 2008-08-13 20:34 1891416 ----a-w- c:\garmin\gStart.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ISUSScheduler] 2005-06-10 16:44 81920 ----a-w- c:\program files\Common Files\InstallShield\UpdateService\issch.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper] 2005-10-18 17:58 278528 ----a-w- c:\program files\iTunes\iTunesHelper.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LogitechSoftwareUpdate] 2005-06-08 20:44 196608 ----a-w- c:\program files\Logitech\Video\ManifestEngine.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LogitechVideoRepair] 2005-06-08 21:24 458752 ----a-w- c:\program files\Logitech\Video\ISStart.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LogitechVideoTray] 2005-06-08 21:14 217088 ----a-w- c:\program files\Logitech\Video\LogiTray.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LVCOMSX] 2005-07-19 23:32 221184 ----a-w- c:\windows\system32\LVCOMSX.EXE [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Monitor] 2009-11-10 16:14 443728 ----a-w- c:\program files\LeapFrog\LeapFrog Connect\Monitor.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\msnmsgr] 2007-10-18 17:34 5724184 ----a-w- c:\progra~1\WI1F86~1\MESSEN~1\msnmsgr.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MSSE] 2010-09-15 10:34 1094224 ----a-w- c:\program files\Microsoft Security Essentials\msseces.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\OpenDNS Updater] 2009-11-16 19:58 839168 ----a-w- c:\program files\OpenDNS Updater\OpenDNSUpdater.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task] 2007-07-12 04:46 155648 ----a-w- c:\program files\QuickTime\qttask.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SmileboxTray] 2010-10-05 06:52 304448 ----a-w- c:\documents and settings\Michelle\Application Data\Smilebox\SmileboxTray.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\srmclean] 2001-07-24 21:34 36864 ----a-w- c:\cpqs\scom\srmclean.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched] 2009-11-19 01:59 149280 ----a-w- c:\program files\Java\jre6\bin\jusched.exe [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services] "LiveUpdate"=3 (0x3) "Automatic LiveUpdate Scheduler"=2 (0x2) "WLSetupSvc"=3 (0x3) "usnjsvc"=3 (0x3) "ose"=3 (0x3) "idsvc"=3 (0x3) "IDriverT"=3 (0x3) "gupdate1c95c931cacec94"=2 (0x2) "MsMpSvc"=2 (0x2) "MDM"=2 (0x2) "LeapFrog Connect Device Service"=2 (0x2) "JavaQuickStarterService"=2 (0x2) [HKEY_LOCAL_MACHINE\software\microsoft\security center] "AntiVirusOverride"=dword:00000001 [HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\Auth orizedApplications\List] "%windir%\\system32\\sessmgr.exe"= "%windir%\\Network Diagnostic\\xpnetdiag.exe"= "c:\\Program Files\\Messenger\\msmsgs.exe"= "c:\\Program Files\\iTunes\\iTunes.exe"= "c:\\Program Files\\uTorrent\\uTorrent.exe"= "c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"= "c:\\Program Files\\Windows Live\\Messenger\\livecall.exe"= "c:\\Program Files\\Skype\\Phone\\Skype.exe"= "c:\\WINDOWS\\system32\\mmc.exe"= R2 Halt;Halt;c:\program files\Soccerwinners\Halt\Halt.exe [10/1/2007 3:39 PM 45056] R2 HaltMonitor;HaltMonitor;c:\program files\Soccerwinners\Halt\HaltMonitor.exe [10/1/2007 3:39 PM 20480] S2 gupdate1c95c931cacec94;Google Update Service (gupdate1c95c931cacec94);c:\program files\Google\Update\GoogleUpdate.exe [12/12/2008 1:52 PM 133104] S4 LkWebLink;Inter-Tel Collaboration Remote Client;c:\documents and settings\Rick\My Documents\Inter-Tel\Collaboration Client 2.0\lkWebLink.exe [9/20/2007 5:10 PM 32768] . Contents of the 'Scheduled Tasks' folder 2010-11-05 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job - c:\program files\Google\Update\GoogleUpdate.exe [2008-12-12 08:22] 2010-11-05 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job - c:\program files\Google\Update\GoogleUpdate.exe [2008-12-12 08:22] 2010-10-31 c:\windows\Tasks\MP Scheduled Scan.job - c:\program files\Microsoft Security Essentials\MpCmdRun.exe [2010-03-26 03:40] 2010-11-05 c:\windows\Tasks\User_Feed_Synchronization-{8194FAB8-47E9-45C7-824B-B5F660D581C0}.job - c:\windows\system32\msfeedssync.exe [2006-10-17 17:58] . . ------- Supplementary Scan ------- . uStart Page = hxxp://www.theglobeandmail.com/ mSearch Bar = hxxp://go.compaq.com/1Q00CDT/0409/bl8.asp uInternet Connection Wizard,ShellNext = iexplore uInternet Settings,ProxyOverride = localhost IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\OFFICE11\EXCEL.EXE/3000 Handler: intu-qt2007 - {026BF40D-BA05-467b-9F1F-AD0D7A3F5F11} - DPF: {BEA7310D-06C4-4339-A784-DC3804819809} - hxxp://www.walmartphotocentre.ca/upload/activex/v3_0_0_7/PhotoCenter_ActiveX_Control.cab . ************************************************************************** catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net Rootkit scan 2010-11-04 21:59 Windows 5.1.2600 Service Pack 3 NTFS scanning hidden processes ... scanning hidden autostart entries ... scanning hidden files ... scan completed successfully hidden files: 0 ************************************************************************** . --------------------- DLLs Loaded Under Running Processes --------------------- - - - - - - - > 'explorer.exe'(2028) c:\windows\system32\WININET.dll c:\windows\system32\ieframe.dll c:\windows\system32\WPDShServiceObj.dll c:\windows\system32\PortableDeviceTypes.dll c:\windows\system32\PortableDeviceApi.dll . ------------------------ Other Running Processes ------------------------ . c:\program files\Canon\CAL\CALMAIN.exe . ************************************************************************** . Completion time: 2010-11-04 22:03:56 - machine was rebooted ComboFix-quarantined-files.txt 2010-11-05 04:03 ComboFix2.txt 2010-11-05 01:42 Pre-Run: 6,908,182,528 bytes free Post-Run: 6,900,883,456 bytes free - - End Of File - - ED82497536ED5DE89F7E3BF3A90A34EA Junction v1.05 - Windows junction creator and reparse point viewer Copyright (C) 2000-2007 Mark Russinovich Systems Internals - http://www.sysinternals.com Failed to open \\?\c:\\hiberfil.sys: The process cannot access the file because it is being used by another process. Failed to open \\?\c:\\pagefile.sys: The process cannot access the file because it is being used by another process. ... .\\?\c:\\Documents and Settings\All Users\Application Data\Leapfrog\LeapFrog Connect\Mnt\000100130017F614\0: MOUNT POINT Substitute Name: Volume{073e84df-3de3-11df-8e85-0002e33dcb0d}\ \\?\c:\\Documents and Settings\All Users\Application Data\Leapfrog\LeapFrog Connect\Mnt\000100130017F614\1: MOUNT POINT Substitute Name: Volume{073e84e0-3de3-11df-8e85-0002e33dcb0d}\ Failed to open \\?\c:\\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp: Access is denied. Failed to open \\?\c:\\Documents and Settings\All Users\Application Data\Microsoft\Microsoft Antimalware\MpScanCache-1.bin: Access is denied. .. ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... . Failed to open \\?\c:\\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE: Access is denied. .. ... ... ... ... ... ... .. Failed to open \\?\c:\\Program Files\Malwarebytes' Anti-Malware\mbam.exe: Access is denied. . ... ... Failed to open \\?\c:\\Program Files\Microsoft Security Essentials\MsMpEng.exe: Access is denied. ... ... Failed to open \\?\c:\\Program Files\Trend Micro\HijackThis\HijackThis.exe: Access is denied. . Failed to open \\?\c:\\Qoobox\BackEnv: Access is denied. .. ... ... ... ... ... ... .. Failed to open \\?\c:\\WINDOWS\$NtUninstallKB835732$\callcont.dll: Access is denied. Failed to open \\?\c:\\WINDOWS\$NtUninstallKB835732$\cmdevtgprov.dll: Access is denied. Failed to open \\?\c:\\WINDOWS\$NtUninstallKB835732$\gdi32.dll: Access is denied. Failed to open \\?\c:\\WINDOWS\$NtUninstallKB835732$\h323.tsp: Access is denied. Failed to open \\?\c:\\WINDOWS\$NtUninstallKB835732$\h323msp.dll: Access is denied. Failed to open \\?\c:\\WINDOWS\$NtUninstallKB835732$\helpctr.exe: Access is denied. Failed to open \\?\c:\\WINDOWS\$NtUninstallKB835732$\ipnathlp.dll: Access is denied. Failed to open \\?\c:\\WINDOWS\$NtUninstallKB835732$\lsasrv.dll: Access is denied. Failed to open \\?\c:\\WINDOWS\$NtUninstallKB835732$\mf3216.dll: Access is denied. Failed to open \\?\c:\\WINDOWS\$NtUninstallKB835732$\msasn1.dll: Access is denied. Failed to open \\?\c:\\WINDOWS\$NtUninstallKB835732$\msgina.dll: Access is denied. Failed to open \\?\c:\\WINDOWS\$NtUninstallKB835732$\mst120.dll: Access is denied. Failed to open \\?\c:\\WINDOWS\$NtUninstallKB835732$\netapi32.dll: Access is denied. Failed to open \\?\c:\\WINDOWS\$NtUninstallKB835732$\nmcom.dll: Access is denied. Failed to open \\?\c:\\WINDOWS\$NtUninstallKB835732$\rtcdll.dll: Access is denied. Failed to open \\?\c:\\WINDOWS\$NtUninstallKB835732$\schannel.dll: Access is denied. . ...\\?\c:\\WINDOWS\assembly\GAC_32\System.EnterpriseServices\2.0.0.0__b03f5 f7f11d50a3a: JUNCTION Print Name : C:\WINDOWS\WinSxS\x86_System.EnterpriseServices_b03f5f7f11d50a3a_2.0.0.0_x-ww_7d5f3790 Substitute Name: C:\WINDOWS\WinSxS\x86_System.EnterpriseServices_b03f5f7f11d50a3a_2.0.0.0_x-ww_7d5f3790 \\?\c:\\WINDOWS\assembly\GAC_MSIL\IEExecRemote\2.0.0.0__b03f5f7f11d50a3a: JUNCTION Print Name : C:\WINDOWS\WinSxS\MSIL_IEExecRemote_b03f5f7f11d50a3a_2.0.0.0_x-ww_6e57c34e Substitute Name: C:\WINDOWS\WinSxS\MSIL_IEExecRemote_b03f5f7f11d50a3a_2.0.0.0_x-ww_6e57c34e ... ... ... ... ... ... ... ... ... |
|
05-Nov-2010, 02:00 AM
#9 |
| Hi rdizy, Let's see if we can get this batchfile to restore the permissions. We will also need a tool. Please download Inherit by sUBs and save it to your Desktop or the usb device. Next, create this batch file on the clean computer. Open a new Notepad session
Code: "%userprofile%\desktop\Inherit.exe" "c:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" "%userprofile%\desktop\Inherit.exe" "c:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE" "%userprofile%\desktop\Inherit.exe" "c:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp" "%userprofile%\desktop\Inherit.exe" "Program Files\Microsoft Security Essentials\MsMpEng.exe" "%userprofile%\desktop\Inherit.exe" "c:\Program Files\Trend Micro\HijackThis\HijackThis.exe" In the notepad
Transfer the file along with the program, Inherit.exe to the infected computer's desktop. Double click myfix.bat to run it. Next Click your start button, click run
We'll look at your network adapter after you post back. Thanks |
|
05-Nov-2010, 11:45 PM
#10 |
| Hi, Still can't "Start Now" Microsoft Security Essentials. Malware Bytes and HijackThis now open. I did not try to run a scan. I noticed in msconfig, that mssecs was in there twice, one was checked as a startup item and the other was not. I checked the one that was not and restarted. MSE does start, but the service is stopped... I'm not sure I made that clear on previous posts. The message is "Microstf Security Essentials isn't monitoring your computer becuase the program's service stopped. You should restart it now" When I click "Start Now" I get "Couldn't start Microsoft Security Essentials service. Access Denied." |
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06-Nov-2010, 01:51 PM
#11 |
| Hi rdizy, I replied last night but I don't see the post. ![]() Please download SystemLook from one of the links below and save it to your usb and transfer it to your infected computer's desktop. Download Mirror #1 Download Mirror #2
Next
Thanks Last edited by oldman960; 06-Nov-2010 at 01:57 PM.. |
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06-Nov-2010, 11:22 PM
#12 |
| Hi again, SystemLook.txt output is below. I didn't see any restrictions in Resultant Set of Policy. All System Servcies are startup = undefined and permission = undefined If I double click Microsoft Antimalware Service the startup mode options are greyed out (i.e. I can't change them) but I can see that the default startup mode = disabled. SystemLook 04.09.10 by jpshortstuff Log created at 21:15 on 06/11/2010 by Rick Administrator - Elevation successful ========== filefind ========== Searching for "ndis.*" C:\i386\NDIS.SY_ --a---- 87077 bytes [18:38 17/05/2007] [14:00 31/03/2003] D032D6F2D040400F7CEDDAF57701176A C:\WINDOWS\$NtServicePackUninstall$\ndis.sys -----c- 182912 bytes [03:29 24/08/2008] [06:14 04/08/2004] 558635D3AF1C7546D26067D5D9B6959E C:\WINDOWS\ERDNT\cache\ndis.sys --a---- 182656 bytes [03:34 20/11/2009] [19:20 13/04/2008] 1DF7F42665C94B825322FAE71721130D C:\WINDOWS\ServicePackFiles\i386\ndis.sys ------- 182656 bytes [06:14 04/08/2004] [19:20 13/04/2008] 1DF7F42665C94B825322FAE71721130D C:\WINDOWS\system32\drivers\ndis.sys --a---- 182656 bytes [09:09 29/08/2002] [19:20 13/04/2008] 1DF7F42665C94B825322FAE71721130D Searching for " " No files found. ========== reg ========== [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ndis] "DisplayName"="NDIS System Driver" "ErrorControl"= 0x0000000001 (1) "Group"="NDIS Wrapper" "Start"= 0x0000000000 (0) "Type"= 0x0000000001 (1) [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ndis\MediaTypes] (No values found) [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ndis\Parameters] "ProcessorAffinityMask"= 0x00ffffffff (-1) [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ndis\Enum] "0"="Root\LEGACY_NDIS\0000" "Count"= 0x0000000001 (1) "NextInstance"= 0x0000000001 (1) [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MsMpSvc] "ServiceSidType"= 0x0000000001 (1) "RequiredPrivileges"="SeLoadDriverPrivilege SeImpersonatePrivilege SeBackupPrivilege SeRestorePrivilege SeDebugPrivilege SeChangeNotifyPrivilege SeSecurityPrivilege SeShutdownPrivilege SeIncreaseQuotaPrivilege SeAssignPrimaryTokenPrivilege" "Type"= 0x0000000010 (16) "Start"= 0x0000000002 (2) "ErrorControl"= 0x0000000001 (1) "ImagePath"=""c:\Program Files\Microsoft Security Essentials\MsMpEng.exe"" "DisplayName"="Microsoft Antimalware Service" "Group"="COM Infrastructure" "DependOnService"="RpcSs" "DependOnGroup"=" " "ObjectName"="LocalSystem" "Description"="Helps protect users from malware and other potentially unwanted software" "FailureActions"=80 51 01 00 01 00 00 00 01 00 00 00 03 00 00 00 48 00 4f 00 01 00 00 00 98 3a 00 00 01 00 00 00 98 3a 00 00 00 00 00 00 00 00 00 00 (REG_BINARY) [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MsMpSvc\Security] [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MsMpSvc\Enum] [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MsMpSvc\security] "Security"=01 00 14 80 a8 00 00 00 b4 00 00 00 14 00 00 00 30 00 00 00 02 00 1c 00 01 00 00 00 02 80 14 00 ff 01 0f 00 01 01 00 00 00 00 00 01 00 00 00 00 02 00 78 00 05 00 00 00 00 00 18 00 9d 01 02 00 01 02 00 00 00 00 00 05 20 00 00 00 21 02 00 00 00 00 14 00 fd 01 02 00 01 01 00 00 00 00 00 05 12 00 00 00 00 00 18 00 ff 01 0f 00 01 02 00 00 00 00 00 05 20 00 00 00 20 02 00 00 00 00 14 00 8d 01 02 00 01 01 00 00 00 00 00 05 0b 00 00 00 00 00 18 00 fd 01 02 00 01 02 00 00 00 00 00 05 20 00 00 00 23 02 00 00 01 01 00 00 00 00 00 05 12 00 00 00 01 01 00 00 00 00 00 05 12 00 00 00 (REG_BINARY) -= EOF =- Last edited by rdizy; 06-Nov-2010 at 11:28 PM.. |
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07-Nov-2010, 10:59 PM
#13 |
| Hi rdizy, We may need to download a driver for your Network Adapter. What brand of computer do you have? Still looking into the MSE problem. Try this. Copy and paste the following into a notepad, name it something you will remember and transfer it to the infected computer. Code: "%userprofile%\desktop\Inherit.exe" "c:\Documents and Settings\All Users\Application Data\Microsoft\Microsoft Antimalware\MpScanCache-1.bin" On the infected computer
Let's try to start MSE from a different location Click your start button click run.
While you are in there please check the status of Windows Management Instrumentation Thanks |
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07-Nov-2010, 11:15 PM
#14 |
| Hi, I have an older machine. Its an HP D220. I ran the script and it said OK. I tried starting the service the way you suggested but again get Access Denied. The Windows Management Instrumentation is Started. I'm wondering if the MSE service cannot start because AntiVirus 2010 is still on my PC (at least in some shape or form). In Add/Remove Programs I see Antivirus 2010. That is bogus software. I wonder if I should try to remove it? Last edited by rdizy; 07-Nov-2010 at 11:25 PM.. |
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07-Nov-2010, 11:33 PM
#15 |
| I just downloaded the Broadcom network driver from HP. (sp25326.exe) http://h20000.www2.hp.com/bizsupport...5&mode=4&idx=1 At least, I'm pretty sure this is what I would need? Let me know if/when you think I should try installing it. |
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