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Missing text on desktop and blank error messages

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hammernb's Avatar
hammernb hammernb is offline
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Junior Member with 3 posts.
Join Date: Nov 2010
Experience: Advanced
23-Nov-2010, 02:45 PM #1
Missing text on desktop and blank error messages
I have recently ran into a most interesting problem. I have missing text on my desktop, in folders, and in the Start Menu. I assumed that I had a virus of some kind so I used DBAN on my drive. I actually used it three times and then re-installed windows XP Pro SP3. However in the morning (after my computer does it's standard 3am full virus scan) I am having the same problem. It seems that the only way to correct the problem is to force shutdown my computer and reboot.

Please note: That when I noticed this problem it was actually occurring on all 4 of my networked computers. After i noticed it happening on all 4 computers I shut them all down, changed my routers password, randomly picked one computer to DBAN 3x, and never allows the 3 infected computers to touch the network where the 1st computer was located. After DBAN had finished I re-installed the OS and got it back up and running. I did my standard antivirus (Avira, Lavasoft, Spybot, & Spyware Blaster) installs and set Avira to update everyday at 3pm and perform a full scan for viruses at 3am. The following morning after the computer was well since finished with the 3am scan i found that it was still doing the same exact thing with text missing under icons on the desktop and in folders and error messages were popping up with nothing in them.

Also please note: All four computers have entirely different hardware, all four computers are running Windows XP (3 are running Pro and 1 is running Home), all four have Avira (Update at 3pm, full scan at 3am), Lavasoft, Spybot, & Spyware Blaster, all four have shared folders with one another, and the three infected computers have been turned off and unplugged since i started working on the randomly selected one to have it's drive wiped and re-installed with Windows XP.

Following is my hijack this log for that computer after it had been rebuilt:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:19:05 AM, on 11/21/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
c:\Program Files\Microsoft Security Essentials\MsMpEng.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\LogMeIn Hamachi\hamachi-2-ui.exe
C:\Program Files\Orb Networks\Orb\bin\OrbLauncher.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\HFXP2\hfxp.exe
C:\Program Files\AirVideoServer\AirVideoServer.exe
C:\Documents and Settings\Bryon J. Hammer\Application Data\Dropbox\bin\Dropbox.exe
C:\Program Files\NoSleepHDv2.0 (Fixed)\NoSleepHDv2.0.exe
C:\Program Files\xSleep\xSleep.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\LogMeIn Hamachi\hamachi-2.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\Orb Networks\Orb\bin\Orb.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Orb Networks\Orb\bin\OrbjetManager.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\Bryon J. Hammer\My Documents\Downloads\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NVRaidService] C:\WINDOWS\system32\nvraidservice.exe
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
O4 - HKLM\..\Run: [LogMeIn Hamachi Ui] "C:\Program Files\LogMeIn Hamachi\hamachi-2-ui.exe" --auto-start
O4 - HKLM\..\Run: [Orb] "C:\Program Files\Orb Networks\Orb\bin\OrbLauncher.exe" --background
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [hfxp] C:\Program Files\HFXP2\hfxp.exe
O4 - HKCU\..\Run: [AirVideoServer] C:\Program Files\AirVideoServer\AirVideoServer.exe
O4 - Startup: Dropbox.lnk = C:\Documents and Settings\Bryon J. Hammer\Application Data\Dropbox\bin\Dropbox.exe
O4 - Startup: Shortcut to NoSleepHDv2.0.exe.lnk = C:\Program Files\NoSleepHDv2.0 (Fixed)\NoSleepHDv2.0.exe
O4 - Startup: Shortcut to xSleep.exe.lnk = C:\Program Files\xSleep\xSleep.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: LogMeIn Hamachi 2.0 Tunneling Engine (Hamachi2Svc) - LogMeIn Inc. - C:\Program Files\LogMeIn Hamachi\hamachi-2.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LMIGuardianSvc - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: Sygate Personal Firewall (SmcService) - Sygate Technologies, Inc. - C:\Program Files\Sygate\SPF\smc.exe

End of file - 8882 bytes

Any assistance is greatly needed and appreciated
hammernb's Avatar
hammernb hammernb is offline
Computer Specs
Junior Member with 3 posts.
Join Date: Nov 2010
Experience: Advanced
23-Nov-2010, 02:47 PM #2
before I used DBAN to wipe my drive I did get a positive virus scan for trojan.win32.generic!BT. I disabled System Restore before the wipe.
Cookiegal's Avatar
Administrator & Malware Specialist Coordinator with 100,708 posts.
Join Date: Aug 2003
26-Nov-2010, 04:38 PM #3
What file was detected as trojan.win32.generic!BT?

The common denominator seems to be Avira. I think you're seeing the effects of a memory leak bug in Avira.

I also see that you have Avira plus Microsoft Security Essentials and you shouldn't have two anti-virus programs as they will conflict with each other.

I would recommend uninstalling Avira and see if the problem you're experiencing is solved as a first course of action.
Microsoft MVP - Consumer Security
hammernb's Avatar
hammernb hammernb is offline
Computer Specs
Junior Member with 3 posts.
Join Date: Nov 2010
Experience: Advanced
28-Nov-2010, 12:11 PM #4
The positive detection of the Trojan was an mp3 file that I had download from the net. I simply deleted it. And you suggestion about Avira was correct. I uninstalled Avira and Microsoft Security Essentials and installed AVG and have not had a single problem on my 4 computers or network since then. I can sure tell you that it looked like a Trojan but in fact is was a simple memory leak. I have been a proud user of Avira for over 10 years and this is the first time that I have had problems with it. Now I am a proud AVG user. I think the problem is now solved. I will post again is anything else happens. Thank you Cookiegal for you suggestion.
Cookiegal's Avatar
Administrator & Malware Specialist Coordinator with 100,708 posts.
Join Date: Aug 2003
28-Nov-2010, 12:49 PM #5
I'd just like to say that most, if not all, anti-virus manufacturers, both paid and free, have had major gaffes of some sort at one time or other, such as deleting vital system files (false positives) thus rendering customers' systems unbootable. Avira is working on a fix which should come sometime next week and I wouldn't hesitate to go back to it if you don't like AVG but of course, that's entirely up to you.

But I'm glad that uninstalling it solved the problems you were having which indeed have many people thinking they are infected with malware.
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