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Solved: Removing Qoobox?


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mbifnet's Avatar
mbifnet mbifnet is offline
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07-May-2011, 11:14 PM #1
Removing Qoobox?
I received some help a while back about a suspected virus on my system -- a false alarm, as the problem ended up being with my ISP despite their original repeated insistence otherwise -- and I still have Qoobox on C: from when the helper told me to run Combofix.

Combofix is not listed in my add/remove programs and combofix /uninstall brings up a message saying that it could not be located. I still can't delete Qoobox, though. It tells me that access is denied.

Could someone help me clear this out?

Thanks!
Cookiegal's Avatar
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08-May-2011, 10:44 AM #2
That was in a thread at Bleeping Computer which you never responded back to. If you had, the helper would have assisted in removing ComboFix properly.

Have you tried booting to safe mode to delete it?
mbifnet's Avatar
mbifnet mbifnet is offline
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09-May-2011, 03:07 PM #3
Unfortunately, "disastrous" doesn't even begin to describe my real life over the last year and a half. I'm caring for someone suffering from severe mental illness, we've had not one but three catastrophic vehicular failures, my husband lost his job, I almost lost my home...

The thread just had to take a back burner to my real life. :-/ I'm very sorry. It certainly wasn't my intention to inconvenience anyone.

I haven't tried booting into Safe Mode yet to delete. Thank you for the suggestion. I will give that a try.
Cookiegal's Avatar
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09-May-2011, 03:48 PM #4
I'm sorry to hear of your situation and hope things get better for you.

Try that when you can and if it doesn't work there are other things we can do.
mbifnet's Avatar
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11-May-2011, 01:06 AM #5
Thank you!

I gave it a shot in safe mode and no luck -- access is still denied.
Cookiegal's Avatar
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11-May-2011, 04:36 PM #6
Do you have administrator privileges on this computer?
mbifnet's Avatar
mbifnet mbifnet is offline
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11-May-2011, 08:00 PM #7
Yep, I do.
Cookiegal's Avatar
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12-May-2011, 03:05 PM #8
Please visit Combofix Guide & Instructions for instructions for downloading ComboFix.

Just install it on your desktop but don't run it please. Let me know when it's installed.
mbifnet's Avatar
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18-May-2011, 08:01 PM #9
I'm sorry for the delay, two funerals this past weekend... I really appreciate your patience.

I've downloaded Combofix to my desktop. Next step?
Cookiegal's Avatar
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19-May-2011, 12:44 PM #10
Follow these steps to uninstall Combofix and all of its files and components.
  • Click START then RUN
  • Now type ComboFix /uninstall in the runbox and click OK. Note the space between the X and the /uninstall, it needs to be there (the screenshot is just for illustration but the actual command used the entire word uninstall and just the u).


Let me know if that removes the Qoobox folder.
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mbifnet's Avatar
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20-May-2011, 12:54 AM #11
Success! The Qoobox folder is gone.
Cookiegal's Avatar
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20-May-2011, 11:23 AM #12
Glad to hear it.
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20-May-2011, 05:04 PM #13
Thanks so much! Is there anything else I need to do, or am I all set now?
Cookiegal's Avatar
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20-May-2011, 05:22 PM #14
Do you need help with something else?
mbifnet's Avatar
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23-May-2011, 06:18 PM #15
Actually... my Twitter account was apparently hijacked over the weekend, and my antivirus (AVIRA) just found something it referred to as "JAVA/PayLoad.D" but I can't find any information on it.

I don't suppose you might know what it is and if there's anything I need to do to fix it beyond letting Avira move it to quarantine?

Last edited by mbifnet; 23-May-2011 at 06:38 PM..
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