[jmacsnow]

I put up a quick shot of a new website design on the internet, using same server I use for several other sites. I sent the link to my client for his comments, but he cannot get the site up on his computer. Instead, He gets a "search page". the site in question can be found at: www.uaneinc.com
I will be visiting him in two days to see what it is he is doing. any suggestions as to why he cannot bring the site up? I have viewed it easily from several locations in my county. He is in another county. Also, there are three computers at his office and he tried them all, without success. I use vista at one location, xp at home. I ran dnsstuff reports, viewed it on a mac, using ie, and firefox. he uses msie.

[jaymanson]

I would probably put money on your client trying the wrong address. Something like uane.com without the inc which does actually go to a domain for sale / search page.

Is your client just typing in the address, or actually clicking on a link you emailed? Sometimes it is the simplest of things!

[jmacsnow]

I did send him a direct link, along with other links. He says he clicked on the links and got all but his own. I am sort of leaning to your opinion, especially that it is isolated to his office. The client had a website with this domain name a couple years ago, and let it rot and die, moved the mail to an MX server, and the page did revert to a search page with godaddy. (The domain is registered still with godaddy, and the dns is pointing accurately to my servers) This has been going on since before christmas, I did not investigate earlier, as I had put up my own index page, and wrongly assumed he was seeing my new page. He claims he has deleted history files, and put his browser on automatic refresh. I hate to make the trip out to his office, I know I will have to. I hope to find a possible reason before I go.

[jaymanson]

Ask him to do a screen dump and email it to you so you can see exactly what he's seeing - including the address bar! Only way to be sure it's not a wasted trip!

[jmacsnow]

thanks, good idea

[tomdkat]

I would have the client enter this command in a command window:

ping www.uaneinc.com

If the IP address he gets returned is the correct IP, then have the client scan his system for spyware that might be hi-jacking his browser.

Peace...

[jmacsnow]

we pinged, i got through from my location, he -from his office, got timed out.

[tomdkat]

Ok, the timeout is fine. More importantly, was the correct IP address reported on his end when he got the time out?

Peace...