[RTHaworth]

I have been asked to make some changes to a web site. To do this i will need the User name and Password to access the control panel of the site.

Could anyone advise how i might ask the client for this in a way they will understand. And who is most likely to have that information - will it be on their original regestration documents? I am not sure they are incontact with the original designer...

Thanks, Richard.

[deepdiver01]

Usually the owner can create a new username and password that they can then specify what areas of their account you can access.

Once you have completed your tasks they can then delete the u/name and p/w given and all will be kosha.

[RTHaworth]

hey. thanks deep diver. but my real concern is that they will not have a clue what their user/pass is never mind be able to furnish me with a new one!!

its a very small business and they are not too up on computers. i presume they could ring the provider and get it if need be?

[caraewilton]

Can the owner of the business not write a letter to the host company requesting the username and passwords? I had a similar problem a while back and this is how I resolved it.

[RTHaworth]

sounds like a sensible sollution. that's what i'll ask them to do if need be. ta