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Solved: Cannot log off websites in IE 9


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Grubbs's Avatar
Grubbs Grubbs is offline
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17-Feb-2012, 08:22 PM #1
Solved: Cannot log off websites in IE 9
We are having an unusual problem on some recently installed HP computers running Windows 7. The problem is that when a user browses to some website using IE9 that requires a log in, once that user logs in, they are the "permanent owner" of that website. By this I mean that their username and password information seems to be stored somewhere and cannot be deleted. So once they log off and someone else browses to that website, the username and password fields are automatically filled in (very quickly) and the log in information is sent (again so quickly that this can't be interrupted) and the website logs back for the "old" user. In fact, for those types of websites that when you log off it redirects back to the log in page (such as my.yahoo.com), attempting to log off is futile. The log in page gets filled in and launched so fast that it's like being in an endless loop (or living groundhog day). Unfortunately, these are public computers that are meant to be available for multiple users from the general public, so this situation is unacceptable. For now, we have turned off IE9 in control panel and are forcing users to use Firefox as their browser. However, many users are unfamiliar with Firefox, so this is not the ideal solution.

Here's what we have tried so far to no avail:

1) Delete all web history, cookies, stored password, make sure option to save passwords is not checked, and exit IE 9. Information about log in to any site that has previously been logged in is still available the next time IE 9 is launched.

2) Turned off IE 9 in control panel and then turned it back on. Didn't matter, previous websites that had been logged in to still launched automatically once their log in page was browsed to.

Our IT person is completely baffled. Web searches have been unhelpful, they all want to help us understand how to get the browser to save usernames and passwords.

Any helpful hints will be most appreciated. Thanks in advance
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Grubbs Grubbs is offline
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19-Feb-2012, 08:32 PM #2
bump
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19-Feb-2012, 08:54 PM #3
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Grubbs Grubbs is offline
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19-Feb-2012, 09:19 PM #4
I should have been more specific in my first post, but making sure forms and passwords were not to be Autocompleted was one of the things that's been tried already. Despite that option being disabled, IE 9 still autocompletes the log in fields on a website after the first time someone logs in to that web site.
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19-Feb-2012, 10:05 PM #5
List all add-ons you've installed.
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Grubbs Grubbs is offline
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19-Feb-2012, 11:20 PM #6
Will try to get the list of add-ons and post up tomorrow night.
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brianaffleck brianaffleck is offline
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20-Feb-2012, 10:54 AM #7
can't log out of web sites
This is caused by an HP program for remembering fingerprint sign ins. It is an add on in internet explorer that shows up as truesite web log on but i couldn't disable it.

it is in the control panel as HP Simple Pass 2011. I just uninstalled it.
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Grubbs Grubbs is offline
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20-Feb-2012, 08:34 PM #8
It was indeed related to HP SimplePass 2011. Apparently it installed an add on from Authen Tec TrueSuites. Couldn't disable the add on from within IE-9, but when I uninstalled HP SimplePass 2011 from Control Panel, the AuthenTec TrueSuites add on no longer appeared, but more importantly, no more issues with saved username/passwords! Thanks for all the help.
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