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IE7 Hangs when Attempting to Print from specific Web Site


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InforMedic's Avatar
InforMedic InforMedic is offline
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24-Apr-2012, 11:36 AM #1
Unhappy IE7 Hangs when Attempting to Print from specific Web Site
Hi All,

I work within IT for a company and recently we have had a problem with a user. When this user attempts to print from a specific web site, iexplore.exe hangs and eventually crashes. This does not happen with any other site and the printer will print fine via a test page so the drivers are not the issue.

Our users are currently on WinXP 32 Bit SP/3 running Internet Explorer 7 and do not have access to change IE7 Settings within their profile.

These are the steps I've taken so far:
-I've ran IE7 with Add-Ons disabled and the same issue occurs
-Deleted Temp Files and Internet Explorer Temp Files

These are possible solutions I believe(?):
-Run CHKDSK
-Remove / Install IE7
-Create a new User Profile (Backup the old)
-Check for Installed "ToolBars / Add-Ons"
-Remove any more Temp Files

I don't want to recreate his Profile in XP if I don't have to. I have scheduled to sit down longer with him and the Laptop tomorrow. Any advice or ideas would be greatly appreciated. I also attached the error message that appears after attempting to print from IE7 on said site:
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24-Apr-2012, 12:15 PM #2
Anything special on that website? Would you mind giving us the address?
InforMedic's Avatar
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24-Apr-2012, 12:35 PM #3
I would but it's a company website and I don't know what their policy would be posting their site on internet forums.

I can tell you it uses https and consists of drop down menus as an interface and utilizes embedded javascript.
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24-Apr-2012, 12:46 PM #4
The printer software might be having trouble with a script on that page?

As a test, you could disable JavaScript temporarily?

In IE, click Tools > Internet Options > Security tab.

Select the earth (Internet) icon.

Select the Custom Level button.

Locate Scripting near the bottom of the list.

Under Active Scripting, select Disable, then hit OK.

Try printing again.
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24-Apr-2012, 01:40 PM #5
Other suggestions to read HERE.

Could you upgrade to Internet Explorer 8?

Last edited by Phantom010; 24-Apr-2012 at 01:56 PM..
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Tags
freeze, hang, ie7, printing

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