[aprilp]

Other programs on computer work fine but are slow to open. The internet is painfully slow.
Thanks in advance!


Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 2.66GHz, x86 Family 15 Model 2 Stepping 9
Processor Count: 1
RAM: 766 Mb
Graphics Card: Intel(R) 82845G/GL/GE/PE/GV Graphics Controller, 64 Mb
Hard Drives: C: Total - 76285 MB, Free - 42987 MB;
Motherboard: Dell Computer Corp., 0C2425
Antivirus: AntiVir Desktop, Updated: Yes, On-Demand Scanner: Enabled

[mhd1360]

Software running speed is not related to Internet speed 90% of time.
There are two problems here, But I think the internet speed is going to inconvenience you more than Software speeds.
Please check www.speedtest.net and click on "Begin Test" to start,wait for result ,
If it possible for you take a screenshot and paste for us to see.
After we made sure about ISP we can continue on other matters.

[Dell-Kris]

Hello aprilp,
My name is Krishna and I work for the Social Media and Community Team at Dell. It may be the Antivirus software that is slowing down the internet. Try starting windows in safe mode with networking and see if you are facing the same issue. You can also run MSCONFIG & disable any unnecessary programs from loading at startup. Make sure to remove any unwanted third-party toolbars from your Internet browser. Hope this helps.

Regards,
Dell-Kris K

[aprilp]

Not sure how to do screenshot, so here's a copy-paste:

5/30/2012 12:12 PM GMT 98.15.177.147 13.61 Mb/s 0.98 Mb/s 11 ms Clifton, NJ ~ 50 mi

need anything else?

[mhd1360]

So, your ISP is provides you a good enough speed internet.

Please download HijackThis:
Please go here to download HijackThis.

• Save the HijackThis.exe file to your desktop.
• Double-click the HijackThis.exe file on your desktop to launch the program. If you get a security warning asking if you want to run this software because the publisher couldn't be verified click on Run to allow it.
• Click on the Scan button. The scan will not take long and when it's finished the resulting log will open automatically in Notepad.
• Save the log file to your desktop. Copy and paste the contents of the log in your post.

Please do not fix anything with HijackThis unless you are instructed to do so. Most of what appears in the log will be harmless and/or necessary..

[aprilp]

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:29:13 AM, on 5/30/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Microsoft\BingBar\SeaPort.EXE
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\Owner\Application Data\Spotify\Data\SpotifyWebHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\Owner\My Documents\Downloads\HijackThis(1).exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll
O2 - BHO: QUICKfind BHO Object - {C08DF07A-3E49-4E25-9AB0-D3882835F153} - C:\PROGRA~1\IDM\QUICKF~1\PlugIns\IEHelp.dll
O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [Spotify Web Helper] "C:\Documents and Settings\Owner\Application Data\Spotify\Data\SpotifyWebHelper.exe"
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www2.snapfish.com/SnapfishActivia.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/wind...?1218644068468
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 7119 bytes

[mhd1360]

This log seems Okay to me except "Spotify Web Helper".
If it possible, uninstall this software, restart and try to figure if the problem would solve.

[aprilp]

Looks like I can only uninstall the entire Spotify program.

[mhd1360]

So, do it and then if the problem persist, then install it again.

[aprilp]

ok, I uninstalled the whole Spotify program, the bing bar and a tom tom program. Still getting delays in page loading.

[mhd1360]

I wish I could discover in which sites, normal sites or sites with flash or Ajax ?
Is it slow with all of your browsers like FireFox,IE,etc?
Have you tried to install some software that monitor your data input/output like DuMeter ?
It is a very useful tool that can shows you what data is exactly comes in and out of your computer.
It is not free but you can use it for 30 days for free.
Another tool maybe useful is "Process Monitor" It is free and you can download it from HERE
It will monitor ALL your computer activities.
But I recommend FIRST to download Dumeter, Install it and then click on "View Network Connection" and see if some program wasting your bandwidth.

[aprilp]

I dont see a pattern in the sites that are slow- gmail is slow to load, I tried to watch a video on the history channel site and it was touch and go...ok Ill do the DuMeter.

[mhd1360]

That's good point, Please take a screenshot of "Network Connection" from DuMeter.
Thanks

[aprilp]

well I have a moving chart w/ red and green lines....

[mhd1360]

Right click on Send/Rec rate shows with numbers and select "View Network Connections"