[nadsyg]

Three days ago, I was unable to load the PayPal website on Google Chrome, Internet Explorer or FireFox. After playing around with Firewalls etc, I was able to load the page through FireFox, only to be brought to a page after I log in requesting a whole bunch of personal information. I tried to put through what I could, and the site asked me to download a security certificate to my computer. I did this, but my computer did not like it and would not allow it to run.

The next day I tried to get on again, but could not from my computer once again, so tried a friend's computer (who is also on my network). I was brought again to a page requesting proof of ID etc; which also stated that if not sent through within 24 hours I may need to provide proof of ID every time I log in. It also said I would gain access to my site within minutes of sending through the requested information which included ID, picture of me holding my ID, and back and front pictures of my credit card. I thought this was strange; however, since PayPal regularly inconveniences me with these types of things; I figured it was standard procedure.

Next day I still can't log in. I also can't contact PayPal because every time I click on the "contact us" link, it brings me right back to the log in page. In fact, when I tried to log in from my friend's computer today, I could not load the PayPal website from his (when I could the day before).

I don't know what to do, and since I need PayPal to run my business, I need to gain access but can't fix the problem myself and can't contact PayPal to sort it out.

Please help, I'm at a loss!

Nadine

[1002richards]

Hi,
I googled "paypal phone number", might be UK but it got me a phone number on a Paypal site.
This is from Paypal here: Paypal Inc, US https://www.paypal.com/uk/cgi-bin/we...5540fd44243d03

PayPal Customer Service:

08707 307 191
PayPal Customer Service opening times are from Monday-Friday 8am-10pm, Saturday 8am-9pm or Sunday 9am-9pm. If your call is about a limitation placed on your account, please phone Monday-Friday 8am-8.30pm, Saturday 8am-6.30pm or Sunday 9am-6.30pm. If your call is about a claim, please phone Monday-Friday 8am-8.30pm, Saturday 8am-6.30pm or Sunday 9am-6.30pm. You may be charged more for calling from a mobile phone.
You can also call PayPal Customer Services directly on 00 353 1 436 9004. This is an international phone number and international calling rates apply.


Hope this helps?

[nadsyg]

Thank you - I actually need the Australian number and managed to find it on a non-PayPal site. Unfortunately I'm not in Australia so they're all sleeping now so will try them in the morning. Also tried contacting them on Twitter, but they're on US time so also very inconveniently slow replies from them.

Thanks again - I pray this will be sorted out soon!

[1002richards]

You're welcome ... hope you get it resolved.

[dvk01]

if you are in teh USA then you need the US phone number which is
1-888-221-1161
1-402-935-2050 (if calling from outside the U.S.)

4:00 AM to 10:00 PM Pacific Time Monday through Friday
6:00 AM to 8:00 PM Pacific Time Saturday and Sunday
Please note that hours of operation may vary on holidays