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Internet running slow; High Memory Usage


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ClockworkO's Avatar
ClockworkO ClockworkO is offline
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Join Date: Mar 2012
Experience: Intermediate
14-Jun-2012, 04:35 AM #1
Internet running slow; High Memory Usage
In November of last year, my laptop suffered water damage and I needed my hard-drive replaced.

Since then, I have noticed worse performance when playing games, even online Flash ones, and generally much slower Internet, even with videos. One difference from before is the high memory usage; it's running at around 60% with only the browser open, which corresponds to 1.9 GB. When it gets in excess of 70%, things really lag.

Here is my system information;

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft® Windows Vista™ Home Basic, Service Pack 2, 64 bit
[COLOR=green !important][COLOR=green !important]Processor[/COLOR][/COLOR]: Pentium(R) Dual-Core CPU T4200 @ 2.00GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3033 Mb
[COLOR=green !important][COLOR=green !important]Graphics [COLOR=green !important]Card[/COLOR][/COLOR][/COLOR]: Mobile Intel(R) 4 Series Express Chipset Family, 1293 Mb
Hard Drives: C: Total - 476937 MB, Free - 221316 MB;
Motherboard: Dell Inc., 0G848F
[COLOR=green !important][COLOR=green !important]Antivirus[/COLOR][/COLOR]: Microsoft Security Essentials, Updated and Enabled

Here is a Hijack This report;

Logfile of Trend Micro [COLOR=green !important][COLOR=green !important]HijackThis[/COLOR][/COLOR] v2.0.4
Scan saved at 3:05:40 AM, on 3/28/2012
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\uTorrent\uTorrent.exe
C:\Users\Owner\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files (x86)\AIM\aim.exe
c:\Users\Owner\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,[COLOR=green !important][COLOR=green !important]Search [COLOR=green !important]Page[/COLOR][/COLOR][/COLOR] = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [Aim] "C:\Program Files (x86)\AIM\aim.exe" /d locale=en-US
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files (x86)\uTorrent\uTorrent.exe" /MINIMIZED
O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] [COLOR=green !important][COLOR=green !important]rundll32[/COLOR][/COLOR].exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: Dropbox.lnk = C:\Users\Owner\AppData\Roaming\Dropbox\bin\Dropbox.exe
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Andrea ST Filters Service (AESTFilters) - Unknown owner - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_54cb4575\AESTSr6 4.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: NBService - Nero AG - C:\Program Files (x86)\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NMIndexingService - Nero AG - C:\Program Files (x86)\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: [COLOR=green !important][COLOR=green !important]Cyberlink[/COLOR][/COLOR] RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared Files\RichVideo.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: Audio Service (STacSV) - Unknown owner - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_54cb4575\STacSV6 4.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

Interesting note- My processes only take up about 390 mb of my memory, but the services account for the other 1.8 GB at the moment.
ClockworkO's Avatar
ClockworkO ClockworkO is offline
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17-Jun-2012, 06:15 PM #2
Bump?
Ihatecats's Avatar
Ihatecats Ihatecats is offline
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17-Jun-2012, 08:01 PM #3
You have O4 - HKCU\..\Run: [uTorrent] "C:\Program Files (x86)\uTorrent\uTorrent.exe" /MINIMIZED installed and no antivrus I suggest you create a new topic in the malware forum
ClockworkO's Avatar
ClockworkO ClockworkO is offline
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18-Jun-2012, 11:23 AM #4
Quote:
Originally Posted by Ihatecats View Post
You have O4 - HKCU\..\Run: [uTorrent] "C:\Program Files (x86)\uTorrent\uTorrent.exe" /MINIMIZED installed and no antivrus I suggest you create a new topic in the malware forum
Uh, what about it? I have uTorrent installed but not in use, yes? It's a normal program that I am well aware of.

As for the antivirus, I have Microsoft Security Essentials and occasionally run nod32. There is no malware that I found, and this problem with the slow Internet speed occurred before anything was even installed.
ClockworkO's Avatar
ClockworkO ClockworkO is offline
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21-Jun-2012, 08:34 PM #5
I asked a friend of mine, and apparently, my memory usage for Firefox and plugin container is unusually high. Even in Chrome, my laptop was using over 430k of memory,(It steadily increased over time) while for him, it was only about 110k. Any ideas on solving this?
Ihatecats's Avatar
Ihatecats Ihatecats is offline
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Join Date: Jun 2012
21-Jun-2012, 08:51 PM #6
You will need to right click and run these tools as admin.


Please download FarbarServiceScanner and run it on the computer with the issue.


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

Please download MINITOOLBOX and run it.

Checkmark following boxes:


Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.
ClockworkO's Avatar
ClockworkO ClockworkO is offline
Member with 12 posts.
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Join Date: Mar 2012
Experience: Intermediate
23-Jun-2012, 02:29 PM #7
Quote:
Originally Posted by Ihatecats View Post
You will need to right click and run these tools as admin.


Please download FarbarServiceScanner and run it on the computer with the issue.


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

Please download MINITOOLBOX and run it.

Checkmark following boxes:


Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.
...Yeah. You do realize some of the information that you're asking me to post is highly sensitive and would make my computer a cinch to hack? I don't know whether you're a troll or a legitimate member, but the above is a little ridiculous, especially since I have posted results from Task Manager, (and what is making it run slow; high memory and CPU usage) Hijack this, and system specs.

There is also relatively little documentation on Farbar Service Scanner, and a quick Internet search reveals several bugs. (I haven't even checked up on Minitoolbox...)
Ihatecats's Avatar
Ihatecats Ihatecats is offline
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Join Date: Jun 2012
23-Jun-2012, 04:52 PM #8
Ok I do not troll I was offering help if you do not want to post the logs then I can not help.
ClockworkO's Avatar
ClockworkO ClockworkO is offline
Member with 12 posts.
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Join Date: Mar 2012
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23-Jun-2012, 07:48 PM #9
Quote:
Originally Posted by Ihatecats View Post
Ok I do not troll I was offering help if you do not want to post the logs then I can not help.
Once again, some of the information you ask is in no way related to computer performance, but does make one's computer readily identifiable and easy as hell to hack.

I notice you didn't respond this. You also didn't respond to the fact that the first program you are suggesting has limited documentation and numerous bugs. I also notice that you only signed up for the site this month and are in no way verified.

I'm looking to fix a performance problem, not create new and potentially more serious ones.
Ihatecats's Avatar
Ihatecats Ihatecats is offline
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Join Date: Jun 2012
23-Jun-2012, 08:11 PM #10
Ok well the amount of post that I have had nothing to do with my experience!!! Also are you really saying that installed programs has nothing to do with system performance????????????Farbar minitool box and service scanner are well known applications.......... You can edit the ip and the mac address the rest of the info will give no person on earth the ability to identify you I offered help and you are giving me the third degree about the programs that I requested you run..........Good luck on getting you problem solved with out providing information or editing the info you post that is like puttting a bandaide on a cut and asking a doctor to check it without removing the bandaide......Once again goodluck..
ClockworkO's Avatar
ClockworkO ClockworkO is offline
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Join Date: Mar 2012
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02-Jul-2012, 09:08 PM #11
Anyone else?
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Tags
flash, lag, memory, slow, usage

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