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Solved: my friends kindly rescue me again, Internet access but IE can't display the w


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ran1988's Avatar
ran1988   (Ran) ran1988 is offline ran1988 has a Profile Picture
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01-Jul-2012, 05:15 AM #1
Solved: my friends kindly rescue me again, Internet access but IE can't display the w
Hello my friends, once again I am Ran. I have no problem in my laptop my friends. But the only laptop of my friend's parent has a problem. They asked my help, and i honestly told them that i cannot fix their laptop problem, I need my tech support guy friends to fix it well. And I told them, "may I borrow your laptop, because I believe my TSG friends can easily fix it. Fortunately, they believe in us and that's the best key for helping them.

*Download TSG SysInfo** I cannot download because the laptop's Internet Explorer cannot display the webpage. There is no online connection but there is a wireless internet access. I will just type some information below.

Control Panel > System and Security > System:
Windows edition-------------
Windows 7 home Basic
Copyright 2009 Microsoft Corporation
Service Pack 1

System--------------
Manufacturer: Hewlett-Packard
Model: HP G62 Notebook PC
Rating: 4.1
Processor: Intel(R)Core(TM) i3 CPU M 350 @ 2.27GHz 2.27GHz
Installed Memory (RAM): 3.00 GB (2.86 GB Usable)
System type: 64-bit Operating System


>my friends, kindly tell me what other information do i need to post and guide me how to find then.,
My friends, kindly rescue them
etaf's Avatar
etaf   (Wayne) etaf is offline
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01-Jul-2012, 06:00 AM #2
with the laptop connected to a router with a cable - does it work ?

I assume you have a working computer - you will need to be able to copy files between the faulty PC and working PC - using a thumb drive or other USB harddrive / CD-RW maybe

post an ipconfig /all - lets also seen xirrus screen shot - see below

does the PC still have the norton trial software that HP usually install - i would run the norton removal tool anyway - even if removed - see below

------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------

------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector
Download and install

If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.


http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
Direct link to the program is here http://wpc.475a.edgecastcdn.net/0047...etup.1.2.0.exe

{If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

A user guide is available here http://www.xirrus.com/Products/Wi-Fi...uide1-2-0.aspx

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
Full details are here http://library.techguy.org/wiki/TSG_...g_a_Screenshot

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

If you are using the Mac OS then use http://www.istumbler.net/
------------------------------------------------------------------------
--------------------------------------------------------------

Norton Removal Tool
I would recommend that you restart the PC and run the removal tool for a second time - I have found instances where the removal tool needs to be run twice to fully remove all traces of norton and symantec from the PC
http://us.norton.com/support/kb/web_...080710133834EN

All Versions - The Norton Removal Tool uninstalls all Norton 2010/2009/2008/2007/2006/2005/2004/2003 products, Norton 360 and Norton SystemWorks 12.0 from your computer.
http://majorgeeks.com/Norton_Removal...NRT_d4749.html

--------------------------------------------------------------
__________________
Wayne
Please let us know what the final solution was to any problem posted
ran1988's Avatar
ran1988   (Ran) ran1988 is offline ran1988 has a Profile Picture
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01-Jul-2012, 07:02 AM #3
[QUOTE=etaf;8398357]witeh the laptop connected to a router with a cable - does it work ? Yes my friend, etaf, it has an internet access but the IE still cannot display a webpage.

then there is a norton my friend.,

lastly, the ipconfig /all.. here is the result my friends,


Windows IP Configuration

Host Name . . . . . . . . . . . . : KRISJAHANFAR-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : MyDslDomain

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : MyDslDomain
Description . . . . . . . . . . . : Broadcom 4313 802.11b/g/n
Physical Address. . . . . . . . . : 00-26-82-93-EC-8D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::28a9:5c8e:450b:4094%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.254.9(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, July 01, 2012 11:50:49 AM
Lease Expires . . . . . . . . . . : Tuesday, July 03, 2012 1:47:13 PM
Default Gateway . . . . . . . . . : 192.168.254.254
DHCP Server . . . . . . . . . . . : 192.168.254.254
DHCPv6 IAID . . . . . . . . . . . : 352331394
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-9D-BF-E1-90-FB-A6-A2-75-9D
DNS Servers . . . . . . . . . . . : 192.168.254.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 70-F3-95-30-7C-3F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.MyDslDomain:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : MyDslDomain
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{76459B40-E369-4E6C-904F-0C4672B385FD}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:285d:9f7:3f57:1f6(Preferred)
Link-local IPv6 Address . . . . . : fe80::285d:9f7:3f57:1f6%14(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
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ran1988   (Ran) ran1988 is offline ran1988 has a Profile Picture
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01-Jul-2012, 07:11 AM #4
my friend etaf, I am still on the process of following your instructions,
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ran1988   (Ran) ran1988 is offline ran1988 has a Profile Picture
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01-Jul-2012, 07:47 AM #5
my friends,, here are the attachment of Xirrus Wi-Fi inspector..
and the norton is cannot be uninstalled my friends
Attached Thumbnails
Solved: my friends kindly rescue me again, Internet access but IE can't display the w-xirrus-screenshoot-program-running.jpg   Solved: my friends kindly rescue me again, Internet access but IE can't display the w-xirrus-2nd-screen-shoot.jpg  
ran1988's Avatar
ran1988   (Ran) ran1988 is offline ran1988 has a Profile Picture
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01-Jul-2012, 08:01 AM #6
my friends. an update, norton removal process is ongoing.. i'm doing it at this moment

and the result.. norton was removed
ran1988's Avatar
ran1988   (Ran) ran1988 is offline ran1988 has a Profile Picture
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01-Jul-2012, 08:08 AM #7
WOW!... we got it.. we did it, my friends,, especially to my friend etaf.... ^_^ thank you so much my friend,, and the connection is working , internet access, and Internet Explorer is now healthy thanks a lot.. my Tech support guy friends, especially to friend etaf. problem solved. and CONGRATULATIONS MY FRIEND etaf
God bless to all our tech guy members,, yes we did it!
ran1988's Avatar
ran1988   (Ran) ran1988 is offline ran1988 has a Profile Picture
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01-Jul-2012, 09:07 AM #8
my tech support guy friends, especially to our friend etaf the parent's of my friend here, they were so happy.. because we solved their problem., And I was touched of their emotions, they said: "thanks your team, especially to etaf, you guys saved our only notebook laptop.. and we thank God for sending you tech guys in our way, because we cannot afford to buy another laptop." Sad but a HAPPY ENDING
etaf's Avatar
etaf   (Wayne) etaf is offline
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01-Jul-2012, 04:37 PM #9
your welcome
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