[gpcozy]

This is happening about every hour to my laptop. It is a new occurance within the last week or so. I am on a hard line so the router doesn't come into play. What should I look for to help this situation?

[etaf]

I am on a hard line so the router doesn't come into play.

would you provide some details

would you post the following tests when its working OK and then repeat ALL the tests when it disconnects and make sure you also tells which tests posted are for what condition

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Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

Start> Run {search bar in Vista/W7}> CMD to open a DOS window and type:

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router the next two
Ping google.com & Ping 209.183.226.152 tests the connection to internet , one by name and one by number which checks that the dns is working

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[gpcozy]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Greg>Ping google.com

Pinging google.com [74.125.228.39] with 32 bytes of data:
Reply from 74.125.228.39: bytes=32 time=1033ms TTL=54
Reply from 74.125.228.39: bytes=32 time=915ms TTL=54
Reply from 74.125.228.39: bytes=32 time=1035ms TTL=54
Reply from 74.125.228.39: bytes=32 time=1019ms TTL=54

Ping statistics for 74.125.228.39:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 915ms, Maximum = 1035ms, Average = 1000ms

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Greg>Ping google.com

Pinging google.com [74.125.228.33] with 32 bytes of data:
Reply from 74.125.228.33: bytes=32 time=1288ms TTL=54
Reply from 74.125.228.33: bytes=32 time=1277ms TTL=54
Reply from 74.125.228.33: bytes=32 time=957ms TTL=54
Reply from 74.125.228.33: bytes=32 time=1189ms TTL=54

Ping statistics for 74.125.228.33:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 957ms, Maximum = 1288ms, Average = 1177ms

C:\Users\Greg>Ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:
Reply from 209.183.226.152: bytes=32 time=1069ms TTL=49
Reply from 209.183.226.152: bytes=32 time=1096ms TTL=49
Reply from 209.183.226.152: bytes=32 time=887ms TTL=49
Reply from 209.183.226.152: bytes=32 time=1091ms TTL=49

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 887ms, Maximum = 1096ms, Average = 1035ms

C:\Users\Greg>

[etaf]

so thats when its working ?

and could you answer the question i posted

[gpcozy]

OK. It just disconnected me and this is what it says:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Greg>Ping google.com

Pinging google.com [74.125.228.39] with 32 bytes of data:
Reply from 74.125.228.39: bytes=32 time=992ms TTL=54
Reply from 74.125.228.39: bytes=32 time=762ms TTL=54
Reply from 74.125.228.39: bytes=32 time=780ms TTL=54
Reply from 74.125.228.39: bytes=32 time=792ms TTL=54

Ping statistics for 74.125.228.39:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 762ms, Maximum = 992ms, Average = 831ms

C:\Users\Greg>Ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:
Reply from 209.183.226.152: bytes=32 time=750ms TTL=49
Reply from 209.183.226.152: bytes=32 time=759ms TTL=49
Reply from 209.183.226.152: bytes=32 time=769ms TTL=49
Reply from 209.183.226.152: bytes=32 time=785ms TTL=49

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 750ms, Maximum = 785ms, Average = 765ms

C:\Users\Greg>

[etaf]

you still have connection based on those results

so something is blocking access for you

3rd

I am on a hard line so the router doesn't come into play.

explain

make and model of the router
how are you connected to the internet


What firewall or security suite do you currently have on the PC - or ever had in the past - any trial ware - like Norton, Mcafee , AVG etc

[gpcozy]

I have Zone Alarm security. I am on a hard wired ethernet cable. I used to have Norton.

[etaf]

ok - norton and zone alarm can all cause this type of issue

so even if you uninstalled norton it can still cause issue
so you need to use the removal tool

do that first and then look at zone alarm
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Norton Removal Tool
I would recommend that you restart the PC and run the removal tool for a second time - I have found instances where the removal tool needs to be run twice to fully remove all traces of norton and symantec from the PC
http://us.norton.com/support/kb/web_...080710133834EN

All Versions - The Norton Removal Tool uninstalls all Norton 2010/2009/2008/2007/2006/2005/2004/2003 products, Norton 360 and Norton SystemWorks 12.0 from your computer.
http://majorgeeks.com/Norton_Removal...NRT_d4749.html

--------------------------------------------------------------

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Zonealarm Removal Tool
The latest versions have the uninstalled included in the installation
run the ZA uninstaller from Start > Programs > ZoneAlarm

windows 7
https://support.zonealarm.com/index....indows-7-64bit

If possible, first try to run the universal uninstaller found at the link below. This tool will remove all ZoneAlarm data from your computer: When the download box pops up, choose Save, in the next box choose Save to Desktop. Restart the computer before running the tool.
http://download.zonealarm.com/bin/fr...nica/CLEAN.exe

how to uninstall zonealarm
https://support.zonealarm.com/index....m-9x-and-below
https://support.zonealarm.com/index....om-my-computer

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[gpcozy]

The issue was that I was running on a hard line but the laptop was also trying to pick up wireless. I tried to turn off wireless but there were 2 wireless programs installed. I don't know how or why but anyway, once the HP one was removed, the other one stayed off and it was corrected.

[etaf]

excellent thanks for letting us know