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Solved: Can't Use Yahoo Mail with IE9? Help Needed


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bamdenton bamdenton is offline
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23-Jul-2012, 10:56 AM #1
Solved: Can't Use Yahoo Mail with IE9? Help Needed
I am running IE9 with Vista on a Toshiba laptop.
After a visit from my son and grandchildren, I am unable to use my yahoo account or mail which I have used for years and want to keep. I can't open it with my regular password. Mail just goes back to login and My Yahoo just goes back to regular Yahoo page. I tried all of the Yahoo Help's suggestions without success. When I tried to report problem to Yahoo Support, no such address was returned.
My Yahoo and Yahoo Mail works perfectly on Firefox, but I do not like Firefox and for some reason Firefox is slower on my laptop, so any help with getting it on IE9 will be appreciated. Many thanks, Bill
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23-Jul-2012, 12:12 PM #2
Are you sure that in IE9 you are trying to login to your account (see attachment) and not the account of somebody else who used your computer?
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23-Jul-2012, 12:27 PM #3
Try deleting your browser history, especially cookies.

How to Delete Your Browsing History in Internet Explorer 9
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23-Jul-2012, 02:07 PM #4
Thanks to you both.
I double checked that I was loging in to my own account and I am. However, if i start putting in their username, it auto fills the name out, but not the password.
I deleted everything as per your instructions without any success. I even had to relogin to this site. When I try to login to MyYahoo, it just returns to the regular Yahoo page. When I try to login to my Yahoo Mail, it just seems to recycle the login page over and over. Any more suggestions? Bill
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23-Jul-2012, 02:32 PM #5
I don't know. You can login using Firefox, so you obviously know what you're doing. I was just thinking of one thing that you might have overlooked.
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23-Jul-2012, 03:00 PM #6
You say Yahoo doesn't autofill your password. You do try typing it as well, I suppose, right?
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23-Jul-2012, 07:48 PM #7
Yes, i did...still no success. Any suggestions from anyone else? Do you think it would do any good to uninstall IE9 and then reinstall it or maybe IE8? Thanks, Bill
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23-Jul-2012, 08:17 PM #8
Try running IE9 without add-ons to see if it makes any difference.

How to Start IE9 Without Add-ons

Make sure JavaScript is enabled.

How to Enable JavaScript

Disable ActiveX Filtering.

If no luck, try disabling your antivirus or firewall temporarily.
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24-Jul-2012, 11:15 AM #9
Thank you Phantom, this worked very well for my IE9 without add ons.
However, as soon as I launched IE9 in a new window, I am back to may original problem.
Is there a way to keep the add ons off from IE9 all the time, which should do it?
Many thanks, Bill
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24-Jul-2012, 11:37 AM #10
Now that you know that the culprit is an add-on you could selectively disable one or some until you identify which one.
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24-Jul-2012, 12:28 PM #11
Like TerryNet pointed out, an add-on is the culprit. From now on, it's a simple process of elimination.
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24-Jul-2012, 12:36 PM #12
How to Remove or Disable Add-ons in IE9

Start by disabling add-ons one at the time.
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27-Jul-2012, 08:55 AM #13
I tried your suggestions without success. Checking out ask.com I clicked on tools, internet options, advanced and restore advanced settings. I then restarted my computer and all is OK.
Thank you very much for your help. This is a great forum with so many volunteer helpers. Thanks again, Bill
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27-Jul-2012, 09:38 AM #14
You probably left out an add-on or two in your process of elimination 'cause disabling ALL add-ons proved to be successful. Resetting IE simply brought it back to its state before instaling the add-ons.

Glad it's fixed!
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