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IE 9 32 bit wont run (win7 64bit)


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tonedog12 tonedog12 is offline
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05-Aug-2012, 08:28 AM #1
IE 9 32 bit wont run (win7 64bit)
hi,

a few days ago this issue has arisen. the 64 bit IE runs ok but 32 bit just wont start. when i click the exe file it tries to open but just closes. if i click it repeatedly i get a 'We were unable to return you to the page you were viewing' error message. the address it point to is below.

res://ieframe.dll/acr_error.htm#,res://ieframe.dll/acr_error.htm#,res://ieframe.dll/acr_error.htm#,res://ieframe.dll/acr_error.htm#,res://ieframe.dll/acr_error.htm#google.co.uk,http://www.google.co.uk/


ive tried rolling back to IE8 then re-installing IE9.
resetting IE9 to default.
ran spybot

any help would be greatly appreciated.
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dvk01   (Derek) dvk01 is offline dvk01 is authorized to help remove malware.
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05-Aug-2012, 09:56 AM #2
reset IE9 to default should cure it as that should remove all toolbars and addons
it is normally a damaged add on that causes the problem

see if IE9 will start in safe mode ( no addons) as shown here
http://www.addictivetips.com/windows...-in-safe-mode/
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05-Aug-2012, 01:50 PM #3
it wont start in safe mode or with extoff added into the shortcut. i have tryed resetting IE but i think what could be happening is the 64bit version is being reset and not the 32 bit version.

how do i reset the 32bit version with the command prompt?
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06-Aug-2012, 01:13 PM #4
i tried creating a seperate profile and IE 32 bit runs on that ok which narrows the issue down a little.

i still havent found out how to reset IE using the command line yet though.

anyone know how?
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08-Aug-2012, 03:19 AM #5
noone?
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08-Aug-2012, 03:40 AM #6
Try restoring to a restore point before the issue started.
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08-Aug-2012, 12:21 PM #7
To open a command prompt in 32-bit:

Press the Windows key + R to open a Run box.

Type %windir%\SysWoW64\cmd.exe

Press Enter.

Once in the 32-bit command prompt, type inetcpl.cpl and press Enter.

Once you've opened the 32-bit Internet Options, click the Advanced tab to reset IE settings.
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08-Aug-2012, 02:10 PM #8
resetting IE unfortunately didnt fix it. i also tryed a restore but it doesnt go back a far enough from when the issue arose.

im all out of ideas but short of a full OS re-install what else could be causing this?

the fact it works ok with a different profile is weird.
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08-Aug-2012, 02:40 PM #9
Quote:
Originally Posted by tonedog12 View Post
what else could be causing this?

the fact it works ok with a different profile is weird.
That's 'cause the profile is corrupted (IE at least). IE is part of the operating system and the reasons behind its malfunction can be numerous.
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09-Aug-2012, 12:58 PM #10
if it was an IE issue then surely by removing and reinstalling it the issue would be resolved no?
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