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Suggest an open-source trouble ticket system?


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Soundy's Avatar
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07-Aug-2012, 01:24 AM #1
Suggest an open-source trouble ticket system?
Started playing around with osTicket (www.osticket.com) that came as a "package" on my Synology DiskStation, and finding it's a nice system, but lacking some features I need. Done a bit of googling for others, but finding a lot of them use Perl, which my DS doesn't support... a lot of links I've found for others are pretty old (posts on other forums from 2006 and 2008, for example) and many either don't exist anymore, or are no longer being developed.

Can anyone suggest anything that's written in PHP, ideally PHP5?
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07-Aug-2012, 03:08 PM #2
Here is a search for PHP support ticket system.
May be something there you can use.
https://www.google.com/#hl=en&output...w=1152&bih=574
Looks like there are quite a few.
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07-Aug-2012, 08:00 PM #3
Like I already said: I've tried googling for it... most of what comes up is old abandonware.

Does anyone have any USEFUL suggestions?
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07-Aug-2012, 10:32 PM #4
Sorry see you tried that,Ill keep looking.
This one is free if you want to leave the footer at the bottom...
http://www.maiansupport.com/licence.html
Not open source though.

Here is a list of open source programs.
http://www.opensourcehelpdesklist.com/
Of course with open source,if you know the code you can add your own.

Here is a response on stackoverflow to a similar question.
http://stackoverflow.com/questions/1...icket-software

This looks interesting.............
http://www.otrs.com/en/

Last edited by leroys1000; 07-Aug-2012 at 10:51 PM..
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07-Aug-2012, 11:02 PM #5
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08-Aug-2012, 12:05 AM #6
Already looked at OTRS... there was something about it that didn't work for me, don't recall what.

Tried Spiceworks before, won't do in this case as it runs on Windows.

Have both osTicket and Hesk on the go right now, but both are missing features, and my coding skills aren't up to modifying them.

Maian looks promising though, I'll give that a try. Thanks.


I went through that opensourcehelpdesklist (that's where I found Hesk) and it has the same problem as Google: it's an old list and a lot of stuff on it abandonware.

Last edited by Soundy; 08-Aug-2012 at 12:22 AM..
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08-Aug-2012, 08:57 AM #7
OTRS looked the most promising as it had add on extensions.
You aren't possibly using a content management system like joomla
for your site are you?
Usually those types of web site systems have extensions for just about everything.
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08-Aug-2012, 10:50 AM #8
Not using any sort of CMS, no... really, I've been bugging this (small) company for years to implement some sort of integrated sales/CRM/support system... now they're pestering me about how hard it is to keep track of service issues that are spread over many days, so since my Synology included osTicket, I decided to try playing with that, just to at least get everyone started on using some sort of ticketing system... but it's lacking a few things, so I've been looking for something else that I can install easily. Maian looks nice but needs a buttload of other PHP extensions to support it.
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08-Aug-2012, 10:52 AM #9
Looking at OTRS, looks like it requires Perl as well...
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08-Aug-2012, 08:00 PM #10
You are not being very specific about your needs and requirements.
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08-Aug-2012, 08:28 PM #11
How specific do you want? I stated right off the top that it needs to run on my Linux-based NAS and should use PHP. Beyond that, I don't really know all the requirements I'm after - I'm installing them, testing them, see what will work for me... figuring out as I go what functions I do or don't need, what's missing, etc.
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08-Aug-2012, 09:14 PM #12
You never really said you were trying to install it on a Linux based NAS. I didn't even know you could do that with an NAS. You keep saying certain packages don't have features you need but you don't say what these packages are lacking.
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08-Aug-2012, 10:29 PM #13
iKode Helpdesk X is a PHP support ticket system . Check it.
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08-Aug-2012, 11:26 PM #14
Quote:
Originally Posted by Sharon78 View Post
iKode Helpdesk X is a PHP support ticket system . Check it.
Hmmm, that looks promising... I'll give it a try, thanks!

I did try a search on Sourceforge (in fact, I tried that even before I tried googling), but in the first two pages, I think only three related projects even had downloads - there's a LOT of stuff on there that's either VERY early development (ie. doesn't have anything to download yet), or hasn't even started development... part of why I asked for suggestions here of things people are familiar with.

Quote:
Originally Posted by Squashman View Post
You never really said you were trying to install it on a Linux based NAS. I didn't even know you could do that with an NAS.
I said it was on a Synology DiskStation... do I need to spoon-feed you every last detail of the setup?

Quote:
DS412+
High-Performance & Easy to Manage 4-bay All-in-1 NAS Server for SMB Users

Synology DiskStation DS412+ is specifically designed for small and medium-sized businesses who need a high-performance, easy to manage, and full-featured network attached storage solution to centralize data backups, protect critical assets and share files across different platforms. Synology protects your investment in the DS412+ with a 2-year limited warranty.

205.68 MB/sec Reading, 182.66 MB/sec Writing1
2 LAN with Failover and Link Aggregation Support
Features SuperSpeed USB 3.0
CPU Passive Cooling Technology & System Fan Redundancy
Hot-swappable Hard Drive Design
Windows« ADS and ACL Support
VMware« / Citrix« / Microsoft« Hyper-V« Compliance
Running on Synology DiskStation Manager (DSM)
Overview Photo Specifications Features Performance Compatibility Download Support
Hardware
CPU Frequency : Dual Core 2.13GHz
Floating Point
Memory : DDR3 1GB
Internal HDD/SSD : 3.5" or 2.5" SATA(II) X4 (Hard drive not included)
Max Internal Capacity : 16TB (4 X 4TB HDD) (Capacity may vary by RAID types) (See All Supported HDD)
Hot Swappable HDD
External HDD Interface : USB 3.0 Port X 2, USB 2.0 Port X 1, eSATA Port X 1
Size (HxWxD) : 165 X 203 X 233.2 mm
Weight : 2.03Kg
LAN : Gigabit X 2
Link Aggregation
Wake on LAN/WAN
System Fan : 92x92mm x2
Wireless Support
Noise Level : 19.3 dB(A)
Power Recovery
AC Input Power Voltage : 100V to 240V AC
Power Frequency : 50 / 60Hz, Single Phase
Power Consumption : 44W (Access) ; 15W (HDD Hibernation)
Operating Temperature : 5░C ~ 35░C (40░F ~ 95░F)
Storage Temperature : 15 to 155░F (-10 to 70░C)
Relative Humidity : 5% to 95% RH
Maximum Operating Altitude : 10,000 feet
Certification : FCC Class B, CE Class B, BSMI Class B
Warranty : 2 Years
Notes :
Power consumption is measured when fully loaded with Western Digital 3TB WD30EZRS hard drive(s).
Support for Wake on WAN needs switch and routers which recognize Magic Packet.
Noise Level Testing Environment: Fully loaded with Seagate 1TB ST31000520AS hard drive(s) in idle; Two G.R.A.S. Type 40AE microphones, each set up at 1 meter away from the DiskStation front and rear; Background noise: 17.1 dB(A); Temperature: 24.2˚C; Humidity: 63%; More details about dB(A) value, check http://www.memtechacoustical.com/facts.asp
Applications
File Station
Virtual Drive
Remote Folder
Backup Solutions
Network Backup
Local Backup
Desktop Backup (Window: Synology Data Replicator 3, Mac: Apple Time Machine backup application)
Shared Folder Sync - Max task number : 8
LUN Backup - Max Concurrent Task Number : 8
Configuraiton Backup
Mail Server
Supported Protocols : POP3, SMTP, IMAP
FTP Server
Bandwidth Control, Custom FTP Passive Port Range, Anonymous FTP, Transfer Log
Web Station
Virtual Host (up to 30 websites)
PHP/MySQL
3rd-Party Applications Support
Print Server
Max Printer # : 2
Printing Protocols : LPR, CIFS, IPP, Apple AirPrint, Google Cloud Print, Multi Functional Print Server (for Windows PC only)
iOS/Android Applications
DS photo+
DS audio
DS cam
DS file
DS finder
Windows Phone Applications
DS finder
Add-on Packages
Surveillance Station
MAX IP cam # (Licenses required) : 20 (1 Free License) (See All Supported IP Cameras)
Total frame rate (FPS) : 200 FPS @ WXGA (1280x800).
Directory Server
LDAP Directory Server
Backup and Restore LDAP Database
VPN Server
Maximum Connections : 20
VPN Method: PPTP, OpenVPN
DHCP Server
Independent DHCP Server on Different Network Interfaces
Multiple Subnets Support
Address Reservation
Syslog Server
SSL Connection
Log Rotation: 6 months, 1 year, 2 years, 3 years
Email Notificaiton
Mail Station
Webmail Interface for Mail Server
Receiving Mails from Multiple POP3 Mailboxes
Customizable SMTP Server
Antivirus Essential
Full System Scan
Scheduled Scan
White List Customization
Virus Definition Auto Update
Time Backup
Maximum Task Number : 8
Multiple File Versions Retained
Instant File Restoration
Cloud Station
Maximum User Accounts : 32
Retain Historical and Deleted File Versions
HiDrive Backup
Backup DiskStation data to STRATO HiDrive online storage
Photo Station
Supported Image Format : BMP, JPG (jpe, jpeg), GIF, RAW (arw, srf, sr2, dcr, k25, kdc, cr2, crw, nef, mrw, ptx, pef, raf, 3fr, erf, mef, mos, orf, rw2, dng, x3f)
Supported Video Format : 3G2, 3GP, ASF, AVI, DAT, DivX, FLV, M4V, MOV, MP4, MPEG, MPG, QT, WMV, XviD, RM, RMVB, VOB, RV30, RV40, AC3, AMR, WMA3
User can click and download the following video formats: RM, RMVB, VOB, RV30, RV40, AC3, AMR, WMA3, but not able to play it in Photo Station as compressed Flash video.
Audio Station
Supported Audio Format (USB Mode) : AAC, FLAC, M4A, MP3, Ogg Vorbis, WMA, WMA VBR
Supported Audio Format (Streaming Mode) : MP3, M4A, M4B
Supported Playlist Format : M3U, WPL
Internet Radio : SHOUTcast, Radioio
iTunes Server
Supported Audio Format : MP3, M4A, M4P, WAV, AIF, The music in WAV and AIF format can be streamed, but the metadata (ex: title, album) may not be indexed on the iTunes
Supported Video Format : M4V, MOV, MP4
Supported Playlist Format : M3U, WPL
Supported Client : iTunes for Windows and Mac
DLNA/UPnP Media Server
PS3/Xbox 360 Support
Supported Audio Format : AAC, AIFF, APE, FLAC, M4A, Apple Lossless, MP3, Ogg Vorbis, PCM, WAV, WMA, WMA VBR, WMA PRO, WMA Lossless
Supported Video Format : 3GP, 3G2, ASF, AVI, DAT, DivX, DVR-MS, ISO, M2T, M2TS, M4V, MKV, MP4, MPEG1, MPEG2, MPEG4, MTS, MOV, QT, SWF, TP, TRP, TS, VOB, WMV, XviD, RMVB (The actual playback capabilities may vary depending on the DLNA/UPnP client)
Supported Image Format : BMP, JPG (jpe, jpeg), GIF, ICO, PNG, PSD, TIF (tiff), UFO
Download Station
Supported Download Protocols : BT/HTTP/FTP/NZB/eMule
Maximum Concurrent Download Tasks : 80
Packages by 3rd Party
HASP
phpMyAdmin
Webalizer
Logitech Media Server
WordPress
OpenERP
Notes :
Surveillance Station throughput is tested with Axis M1054 (1280X800); FPS set to 10 at every channel; Compression rate: 30%; Video Codec: MJPEG, H.264; Recording Type is conducted with Motion Detection Recording (By camera) and Continuous Recording; Actual performance may vary depending on camera settings and DiskStation loading.
General
Networking Protocols
CIFS
AFP
NFS
FTP
WebDAV
iSCSI
Telnet
SSH
SNMP
VPN (PPTP, OpenVPN)
File System
EXT4
EXT3(External Disk Only)
FAT (External Disk Only)
NTFS (External Disk Only)
Storage Management
Max File System Size : 108TB
Max Internal Volume # : 512
Max iSCSI Target # : 32
Max iSCSI LUN # : 256
Supported RAID Type : Synology Hybrid RAID, Basic, JBOD, RAID 0, RAID 1, RAID 5, RAID 5+Spare, RAID 6, RAID 10
RAID Migration : Basic to RAID 1, Basic to RAID 5, Basic to RAID 5+Spare, RAID 1 to RAID 5, RAID 1 to RAID 5+Spare, RAID 5 to RAID 5+Spare, RAID 5 to RAID 6
Volume Expansion with Larger HDDs : RAID 1, RAID 5, RAID 5+Spare, RAID 6
Volume Expansion by Adding a HDD : RAID 5, RAID 5+Spare, RAID 6
File Sharing Capability
Max User Accounts : 2048
Max Groups : 256
Max Shared Folder : 256
Max Concurrent CIFS/AFP/FTP Connections : 512
Windows Access Control List (ACL)
Windows ADS Domain Integration
Domain Users login via Samba/AFP/FTP/File Station
Virtualization
Vmware vSphere 4
Microsoft Hyper-V
Citrix Ready
Security
FTP over SSL/TLS
IP Auto-Block
Firewall
Encrypted Network Backup over Rsync
HTTPS Connection
Management
Auto DSM Upgrade
Administrator Group
Push Notification ľ MSN/Skype/Mobile Devices
Email/SMS Notification
Customized User Quota
Syslog Support
DDNS Support
IPv6 Support
VLAN support
PPPoE
Hotspot
Resource Monitor
Connection Manager
UPS Management
Scheduled Power On/Off
Custom Management UI HTTP/HTTPS Ports
HDD Management
HDD Hibernation
S.M.A.R.T.
Dynamic Bad Sector Mapping
Utilities
Synology Assistant
Synology Data Replicator
Supported Clients
Windows XP onward
Mac OS X 10.5 onward
Ubuntu 9.04 onward
Supported Browsers
Chrome
Firefox
Internet Explorer : 8, 9
Safari (MAC) : 5
Language
English, Deutsch, Franšais, Italiano, Espa˝ol, Dansk, Norsk, Svenska, Nederlands, Русский, Polski, Magyar, Portuguŕs do Brasil, Portuguŕs Europeu, TŘrkše, Českř, 日本語, 한국어, 繁體中文, 简体中文
Environment and Packaging
Environment
RoHS Compliant
Package Content
Main Unit X 1
Installation Disc X 1
Welcome Note X 1
Assembling Kit X 1
AC Power Adapter X 1
AC Power Cord X 1
RJ-45 LAN Cable X 2
Optional Accessories
Remote
Camera License Pack
VS80
(Updated : 2012/06/19)
Hope I didn't leave anything out...
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09-Aug-2012, 10:03 PM #15
More info you can view: http://www.phphelpdesk.org/
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