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Can't connect to internet - error message says can't detect network's proxy settings


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chrissy11's Avatar
chrissy11 chrissy11 is offline
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24-Dec-2012, 11:32 AM #1
Can't connect to internet - error message says can't detect network's proxy settings
I am having problems with my son's Dell Inspiron N5110. I can't get the computer to connect to the internet. I have done almost everything I can find on message boards related to this subject. When I try to connect to the internet, explorer (or firefox) cannot display the webpage. The troubleshooting message indicates "Windows could not automatically detect this network's proxy settings."
I have other computers that can connect to the internet with no problem. I have tried to connect with a wired connection, but that doesn't work either.
The info on the computer is as follows:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 4003 Mb
Graphics Card: Intel(R) HD Graphics Family, 1809 Mb
Hard Drives: C: Total - 462936 MB, Free - 424812 MB; D: Total - 14000 MB, Free - 7467 MB;
Motherboard: Dell Inc., 034W60
Antivirus: None
The antivirus says none because I uninstalled the McAfee that was on the machine. I ran a full scan before doing to and nothing came up.

I have tried many things. I made sure the box for using a proxy server was unchecked under the LAN settings. "Automatically detect settings" is checked otherwise.

I reinstalled an updated driver to no avail. I did the netsh winsock reset, ipv4 reset, etc.

The IPconfig/all shows the following:

C:\Users\eric>IPconfig/all

Windows IP Configuration
Host Name . . . . . . . . . . . . : Eric
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Wireless LAN adapter Wireless Network Connection 4:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
2
Physical Address. . . . . . . . . : 88-53-2E-12-04-59
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6230
Physical Address. . . . . . . . . : 88-53-2E-12-04-58
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::cced:733e:e428:a122%20(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.72(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, December 23, 2012 5:46:23 PM
Lease Expires . . . . . . . . . . : Tuesday, December 25, 2012 9:51:48 AM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 344478510
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-A6-F3-30-78-2B-CB-DF-7F-F8

DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
#2
Physical Address. . . . . . . . . : 88-53-2E-12-04-5C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 78-2B-CB-DF-7F-F8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{7A3A0E0E-4FC7-4726-8F36-81F922ABD6F5}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{6BCE01F4-B46C-42E1-A9DB-2D0BDAFE8293}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.gateway.2wire.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

If anyone can help, I would be immensely grateful.

Carl
etaf's Avatar
etaf   (Wayne) etaf is online now
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24-Dec-2012, 12:58 PM #2
Quote:
because I uninstalled the McAfee that was on the machine.
did you use the removal tool ?
Mcafee Removal Tool
http://service.mcafee.com/FAQDocument.aspx?id=TS101331

http://majorgeeks.com/McAfee_Consume...ool_d5420.html

would you do the following ping tests

------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

Start> Run {search bar in Vista/W7}> type CMD to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

For Windows 8
to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

Type the following command
Ping 192.168.1.254
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
Quote:
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router.
The next two Ping google.com & Ping 209.183.226.152 tests the connection to internet. google is to test by name and the ping test using a number is checking that a connection exists without DNS.
these tests then confirm if there is a dns issue on the connection.

------------------------------------------------------------------------
__________________
Wayne
Please let us know what the final solution was to any problem posted
chrissy11's Avatar
chrissy11 chrissy11 is offline
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24-Dec-2012, 02:48 PM #3
etaf,

I think I used the removal tool on the McAfee, but it has been a while.

Here are the Ping test results


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\eric>ping 192.168.1.254

Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time=60ms TTL=255
Reply from 192.168.1.254: bytes=32 time=1ms TTL=255
Reply from 192.168.1.254: bytes=32 time=2ms TTL=255
Reply from 192.168.1.254: bytes=32 time=1ms TTL=255

Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 60ms, Average = 16ms

C:\Users\eric>Ping google.com
Ping request could not find host google.com. Please check the name and try again
.

C:\Users\eric>Ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:
Reply from 209.183.226.152: bytes=32 time=58ms TTL=46
Reply from 209.183.226.152: bytes=32 time=54ms TTL=46
Request timed out.
Request timed out.

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 54ms, Maximum = 58ms, Average = 56ms

C:\Users\eric>
etaf's Avatar
etaf   (Wayne) etaf is online now
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24-Dec-2012, 03:57 PM #4
run the removal tool again

What other firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, AVG , Webroot etc

- try safemode with networking
as the PC starts keep tapping F8 - a menu appears - choose
safemode with networking - see if that works
------------------------------------------------------------------------
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chrissy11 chrissy11 is offline
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24-Dec-2012, 04:20 PM #5
Well,

I did the removal tool, which appears to have worked correctly. I don't recall any other virus protection, and I see none on the list of programs. I started in safe mode with networking. It still came up with Internet Explorer cannot display the webpage. I ran a diagnostic, but is said it can't be run in safe mode
etaf's Avatar
etaf   (Wayne) etaf is online now
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Location: Surrey, UK
24-Dec-2012, 04:29 PM #6
whats the service tag on the PC - should be on a label and we can install a new driver
meanwhile

try a tcp/ip reset - see below

also
check for any proxy - see below

------------------------------------------------------------------------

TCP/IP stack repair options for use with Vista/Windows 7

Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on the screen ):

In the command prompt window that opens, type the following commands:

Note: Type only the text in bold and red for the following commands.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter

ReStart (reboot) the machine.

If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

Please note and post back - if you receive the following message :-
Access is Denied

please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Details also here
http://support.microsoft.com/kb/299357


------------------------------------------------------------------------
------------------------------------------------------------------------

Remove any proxy settings
Check your browser's settings, remove or uncheck any proxy settings if found

http://www.plus.net/support/software.../proxies.shtml

http://www.ehow.com/how_5512742_remo...xy-server.html


------------------------------------------------------------------------
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chrissy11 chrissy11 is offline
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24-Dec-2012, 04:40 PM #7
I just downloaded the network driver yesterday using the service tag number. It didn't change anything. The tag is 1G1ZRP1.

I am running windows 7. I already removed the proxy settings. I had previously done the resets, but I did them again. The ipv6 result said "There's no user specified settings to be reset."


I still have the same problem after rebooting.
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etaf   (Wayne) etaf is online now
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Location: Surrey, UK
24-Dec-2012, 04:42 PM #8
lets now try google open dns
------------------------------------------------------------------------


Google public DNS
Note using google public DNS servers from outside the US may actually slow performace - so use the following as a test to identify DNS issues - if these resolve the issues , then we need to investigate further to optimise the use of DNS


Google public DNS
http://code.google.com/speed/public-dns/

Theres also a link on how to setup those DNS IP address up on a PC
http://code.google.com/speed/public-dns/docs/using.html

How to set XP here
http://techie-buzz.com/how-to/google...and-winxp.html

Then once you have set up those DNS entries

Flush & register DNS

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
In the command prompt window that opens, type the following commands:

Ipconfig/flushdns
ipconfig/registerdns


If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator
Start> All Programs> Accessories and then right click on Command Prompt, select "Run as Administrator" to open a command prompt.

now type the command again
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chrissy11 chrissy11 is offline
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24-Dec-2012, 05:00 PM #9
I believe I did all of this accurately, but nothing has changed
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etaf   (Wayne) etaf is online now
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24-Dec-2012, 05:02 PM #10
can we see an ipconfig /all and ping tests again
chrissy11's Avatar
chrissy11 chrissy11 is offline
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24-Dec-2012, 05:13 PM #11
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\eric>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Eric
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Wireless LAN adapter Wireless Network Connection 4:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
2
Physical Address. . . . . . . . . : 88-53-2E-12-04-59
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6230
Physical Address. . . . . . . . . : 88-53-2E-12-04-58
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::cced:733e:e428:a122%20(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.72(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, December 24, 2012 3:35:50 PM
Lease Expires . . . . . . . . . . : Tuesday, December 25, 2012 3:55:42 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 344478510
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-A6-F3-30-78-2B-CB-DF-7F-F8

DNS Servers . . . . . . . . . . . : 2001:4860:4860::8888
2001:4860:4860::8844
8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
#2
Physical Address. . . . . . . . . : 88-53-2E-12-04-5C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 78-2B-CB-DF-7F-F8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.gateway.2wire.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\eric>


New ping tests

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\eric>ping 192.168.1.254

Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time=115ms TTL=255
Reply from 192.168.1.254: bytes=32 time=1ms TTL=255
Reply from 192.168.1.254: bytes=32 time=2ms TTL=255
Reply from 192.168.1.254: bytes=32 time=2ms TTL=255

Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 115ms, Average = 30ms

C:\Users\eric>ping google.com
Ping request could not find host google.com. Please check the name and try again
.

C:\Users\eric>;ing 209.183.226.152
'ing' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\eric>ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:
Reply from 209.183.226.152: bytes=32 time=55ms TTL=46
Reply from 209.183.226.152: bytes=32 time=54ms TTL=46
Reply from 209.183.226.152: bytes=32 time=56ms TTL=46
Reply from 209.183.226.152: bytes=32 time=57ms TTL=46

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 54ms, Maximum = 57ms, Average = 55ms

C:\Users\eric>
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etaf   (Wayne) etaf is online now
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24-Dec-2012, 05:20 PM #12
it still looks like a DNS issue

can you connect by cable - only this time retry
- try safemode with networking
as the PC starts keep tapping F8 - a menu appears - choose
safemode with networking - see if that works
------------------------------------------------------------------------
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chrissy11 chrissy11 is offline
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24-Dec-2012, 05:34 PM #13
I don't have a cable with me today. Won't have one for a couple of days. I did try that before, however, and it didn't work. I did not do so in safe mode with networking though.

Thanks for the help today, and happy holidays to you. I'll try this with a cable on Wednesday and see what happens.

Carl
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etaf   (Wayne) etaf is online now
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Location: Surrey, UK
24-Dec-2012, 05:37 PM #14
ok - should be a simple DNS issue as you can ping IP address

what happens if you put IP into a browser ?
209.183.226.152

can we see an ipconfig /all and ping tests from a working PC
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chrissy11 chrissy11 is offline
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24-Dec-2012, 05:50 PM #15
Here is the ipconfig/all and ping results from the working computer

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\CAA>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : caa
Primary Dns Suffix . . . . . . . : FFA.local
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : FFA.local
gateway.2wire.net
Ethernet adapter Local Area Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom NetLink (TM) Fast Ethernet
Physical Address. . . . . . . . . : 00-1B-38-29-E9-C6
Ethernet adapter Wireless Network Connection:
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Networ
k Connection
Physical Address. . . . . . . . . : 00-1B-77-8E-86-34
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.70
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
Lease Obtained. . . . . . . . . . : Monday, December 24, 2012 4:38:21 PM
Lease Expires . . . . . . . . . . : Tuesday, December 25, 2012 4:38:21 P
M
C:\Documents and Settings\CAA>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time=1ms TTL=255
Reply from 192.168.1.254: bytes=32 time=1ms TTL=255
Reply from 192.168.1.254: bytes=32 time=2ms TTL=255
Reply from 192.168.1.254: bytes=32 time=2ms TTL=255
Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 2ms, Average = 1ms
C:\Documents and Settings\CAA>ping google.com
Pinging google.com [74.125.225.104] with 32 bytes of data:
Reply from 74.125.225.104: bytes=32 time=36ms TTL=53
Reply from 74.125.225.104: bytes=32 time=34ms TTL=53
Reply from 74.125.225.104: bytes=32 time=32ms TTL=53
Reply from 74.125.225.104: bytes=32 time=36ms TTL=53
Ping statistics for 74.125.225.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 36ms, Average = 34ms
C:\Documents and Settings\CAA>ping 209.183.226.152
Pinging 209.183.226.152 with 32 bytes of data:
Reply from 209.183.226.152: bytes=32 time=53ms TTL=46
Reply from 209.183.226.152: bytes=32 time=52ms TTL=46
Reply from 209.183.226.152: bytes=32 time=50ms TTL=46
Reply from 209.183.226.152: bytes=32 time=49ms TTL=46
Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 49ms, Maximum = 53ms, Average = 51ms
C:\Documents and Settings\CAA>



When I ran the ip in the browser, this type of thing came up:

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