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e-mail problems with Incredimail


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copswidow's Avatar
copswidow copswidow is offline
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14-Apr-2003, 05:20 AM #1
e-mail problems with Incredimail
After having 8 folders in Outlook Express disappear I switched my default mail to Incredimail last year. Everything was fine till Saturday night when I tried to check my e-mail. The mailbox opens fine but when I try to open the e-mails, everything freezes. I go into the tool bar to see if I can find help there and the information boxes drop down but you can't click on anything. It's all froze. I now have 20 e-mails in Incredimail i can't get to. Can anyone help me? PLEASE!!
franca's Avatar
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Location: Vancouver British Columbia
15-Apr-2003, 12:23 AM #2
Did you try Incredimail Help ?.
copswidow's Avatar
copswidow copswidow is offline
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16-Apr-2003, 06:28 PM #3
e-mail problems
franca, I went into Incredimail help center first. There was nothing there even remotely close to the problem I'm having. I sent an e-mail to their tech support 4 days ago, as of this day, I've heard nothing from them. What is stranger is that after 4 days not being able to get into that mailbox, now I can! I can read, compose and send e-mail. But now each time Incredimail loads I get a pop up box that says ERR: AUTHENTICATION FAILED. I've been trying to do what the err message says to solve the problem, but the site they say to go to pops up a message THIS SITE CAN'T BE FOUND. I tried running a defragment program, but it goes for awhile then stops. It tells me there's a an error and run a scandisk. I do that and have the same problem. It runs for a very short time then constantly restarts itself. Neither defragment or scandisk fix the problem that I supposedly have. I need all the help I can get. Widows on small pensions can't pay to have professionals fix every little thing that goes wrong. If anyone knows what I can do besides heave this thing out a window, I'd be eternally grateful.
Ktsmom02's Avatar
Ktsmom02 Ktsmom02 is offline
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Join Date: Jul 2002
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16-Apr-2003, 07:39 PM #4
Question Incredimail help
Are you a registered user of Incredimail? I use Incredimail too & always use the VIP Support since I am registered. I have always gotten a response within 2 days.

Try upgrading your version. Also might try re-installing it. Let me know & I can send a VIP Support question for you, if you're not a registered user.
franca's Avatar
Member with 35,238 posts.
 
Join Date: Aug 2002
Location: Vancouver British Columbia
17-Apr-2003, 12:31 AM #5
Try running Spy Bot, & Trend Micro Housecall free on line virus scan.
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