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Unable to print from an Internet page


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jcarmona's Avatar
jcarmona jcarmona is offline
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28-Mar-2004, 10:44 AM #1
Unable to print from an Internet page
I have been getting this error message. Any idea what went wrong? Thanks

Internet Explorer script error
An error has occurred in the script on this page
Line: 228
Char: 1
Error: incompatible version of the RPC stub
Code: 0
URL: res\\C:\windows\system\SHDOCLC.DLL\preview.dlg
Do you want to continue running scripts on this page

This happens to any web page by the way.
Thanks again
JC
Cookiegal's Avatar
Administrator & Malware Removal Specialist with 97,212 posts.
 
Join Date: Aug 2003
28-Mar-2004, 12:28 PM #2
Have you changed any settings recently?

If you go into Tools - Internet Options - Advanced - under navigation there are two boxes that refer to scripts.

Untick - Display notice for every script error

Tick - Disable script debugger

This should do the trick.

Cookie
jcarmona's Avatar
jcarmona jcarmona is offline
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28-Mar-2004, 01:45 PM #3
Thanks for the reply, I am work currently but will try tomorrow first thing and let you know. I have not changed anything lately but I have installed a couple of softwares so this could be the reason. Thanks again.
JC
Cookiegal's Avatar
Administrator & Malware Removal Specialist with 97,212 posts.
 
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28-Mar-2004, 01:49 PM #4
O.K. Please post back and let us know if the problem is solved or not.

Cookie
jcarmona's Avatar
jcarmona jcarmona is offline
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29-Mar-2004, 05:14 AM #5
Hi Cookie, those boxes were already setup as you described them, so the problem must be somewhere else, anymore ideas?
Thanks

JC
Cookiegal's Avatar
Administrator & Malware Removal Specialist with 97,212 posts.
 
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29-Mar-2004, 07:32 PM #6
Hi JC,

O.K. I did some research and gound a site that says that if you're still getting script errors with those settings then it could be the result of spyware on your computer.

I suggest you download and run Ad-Aware and Spybot Search & Destroy as described below. Then download Hijack This and post a scan log here. Even though I'm not qualified to analyze the log, there are many things that I can recognize so we'll know what we're dealing with and can ask for some expert assistance.

I also recommend that you install SpywareBlaster and SpywareGuard for added protection.

AD-AWARE

Go here: http://www.lavasoftusa.com/support/download/
and download Ad-Aware 6 Build 181

Install the program and launch it.

First in the main window look in the bottom right-hand corner and click on Check for updates now and download the latest reference files.

Make sure the following settings are made and on -------ON=GREEN

From main window: Click Start then Activate in-depth scan (recommended)

Click Use custom scanning options then click Customize and have these options selected: Under Drives and Folders put a check by Scan within archives and below that under Memory and Registry put a check by all the options there.

Now click on the Tweak button in that same window. Under Scanning engine select Unload recognized processes during scanning and under Cleaning Engine select Let windows remove files in use at next reboot

Click proceed to save your settings.

Now to scan just click the Next button.

When the scan is finished mark everything for removal and get rid of it. (Right click the window and choose select all from the drop down menu and click Next)

Restart your computer

Download and run: SPYBOT SEARCH & DESTROY, here:

http://download.com.com/3000-2144-1...tml?tag=lst-0-1

Open Spybot Search & Destroy (Click Start, Programs, Spybot S&D (Advanced Mode). Click online, Search for updates, Download all available updates. Close all Browser windows, Click ''Check for Problems'', Put a check in every entry Spybot Search & Destroy flags with a red exclamation mark and click ''Fix Selected Problems'' , Then restart your computer.

Download both of these for added protection: SPYWAREBLASTER & SPYWAREGUARD, here:

http://www.javacoolsoftware.com/spywareblaster.html

Once you've done all that, download HIJACK THIS, scan and post the saved log here for an expert to take a look at as I’m not qualified to analyze the log.

Please do this. Click here: http://www.majorgeeks.com/downloadg...a8baee6434cfc13
to download Hijack This. Save it to it’s own folder (not temporary files). Click on the Hijackthis.exe.

Close all open windows and open HIJACK THIS. Click “Scan”. When the scan is finished (it only takes a second), the scan button will change to “Save Log”. Click on “Save Log” and save it to NotePad. Copy the entire log and paste it here.

DO NOT FIX ANYTHING YET, most items that appear in the log are harmless or even needed. Wait for someone to analyze the scan and advise.

Cookie
__________________
Microsoft MVP - Consumer Security
jcarmona's Avatar
jcarmona jcarmona is offline
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02-Apr-2004, 10:07 AM #7
Hi Cookie, sorry I did not get back any earlier but I was off to sunny Spain just came back last night. Ok I have done everything you told me to do but nope still not printing, I pasted below the result of HijackThis. Hope that somebody can help.
Thanks
JC

Logfile of HijackThis v1.97.7
Scan saved at 15:14:32, on 02/04/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\ATI2EVXX.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\ATWTUSB.EXE
C:\WINDOWS\SYSTEM\TBLMOUSE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\atwtexe.exe
C:\WINDOWS\EXPLORER.EXE
C:\SCANNER\EXE16\AM.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\ATIPTAXX.EXE
C:\PROGRAM FILES\AHEAD\INCD\INCD.EXE
C:\PROGRAM FILES\CABLE INTERNET VERSION 4.0\BIN\CONFSVR.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
C:\PROGRAM FILES\WINAMP\WINAMPA.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\RNATHCHK.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\PROGRAM FILES\NETSCAPE\NETSCAPE\NETSCP.EXE
C:\COREL\GRAPHICS8\PROGRAMS\MFINDEXER.EXE
C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\OSA.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
D:\WORKPAD\HOTSYNC.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\CABLE INTERNET VERSION 4.0\BIN\GBTASK.EXE
C:\PROGRAM FILES\BLUEYONDER IST\BIN\MPBTN.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\WINZIP\WINZIP32.EXE
C:\WINDOWS\TEMP\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://login.passport.net/uilogin.srf?id=2
R1 - HKLM\Software\Microsoft\Internet Explorer,SearchURL = http://www.puh.ru/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
F1 - win.ini: run=C:\SCANNER\EXE16\AM.EXE
N1 - Netscape 4: user_pref("browser.startup.homepage", "http://broadband.blueyonder.co.uk/"); (C:\Program Files\Netscape\Communicator\Users\Cable_Internet\prefs.js)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN1\YCOMP5_3_12_0.DLL
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN1\YCOMP5_3_12_0.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Systran40premi.IEPlugIn - {CFB25594-4D5F-11D6-AB7B-00B0D094B576} - C:\PROGRAM FILES\SYSTRAN\4_0\PREMIUM\IEPLUGIN.DLL
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [Gearbox] C:\Program Files\Cable Internet Version 4.0\bin\confsvr.exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [WinampAgent] "C:\PROGRAM FILES\WINAMP\WINAMPa.exe"
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [ATIPOLAB] ati2evxx.exe
O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background
O4 - HKCU\..\Run: [Popup Defender] "C:\PROGRAM FILES\POPUP DEFENDER\PD.EXE" Minimize
O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\Program Files\Netscape\Netscape\Netscp.exe" -turbo
O4 - Startup: Corel MEDIA FOLDERS INDEXER 8.LNK = C:\Corel\Graphics8\Programs\MFIndexer.exe
O4 - Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Startup: HotSync Manager.lnk = D:\workpad\HOTSYNC.EXE
O4 - Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: blueyonder Instant Support Tool.lnk = C:\Program Files\blueyonder IST\bin\matcli.exe
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html
O8 - Extra context menu item: Backward &Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/s...irector/sw.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yaho.../yinst0401.cab
O16 - DPF: {CA797B15-445F-4AA9-9828-8A88502F560F} (Uninstall Control) - http://www.worldwinner.com/games/shared/uninstall.cab
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX22/download/kdx.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...071.1904050926
Cookiegal's Avatar
Administrator & Malware Removal Specialist with 97,212 posts.
 
Join Date: Aug 2003
07-Apr-2004, 08:17 PM #8
Have you recently upgraded to IE6 or installed something using IstallShield? I've been doing some research and it does appear that you have a bad SHDOCLC.DLL.

I have seen some fixes on Microsoft but it looks complicated, i.e. "The fix: This is tedious because of the mechanics involved and the fact that the file in question is always "locked," because it is an active part of the Windows 98 operating system. This information is not for the faint of heart and if the procedure outlined below is not done properly, you could wreck your operating system".

I'm sorry to say that this is out of my league, unfortunately. By posting this, your problem will be brought up to the top again and hopefully someone will be able to help.

Good luck with it,

Cookie
jcarmona's Avatar
jcarmona jcarmona is offline
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08-Apr-2004, 09:41 AM #9
No I have been using IE6 for quite a while now, I don't know what triggered this problem but it just started like that. I have seen a few post about the dll files needing to be repaired but as you say it looks quite complicated, I have never messed around with the Registry file and I am not sure I could do it and don't want to mess up the whole PC. I have run the repair IE6 option and run also MCRepair.exe and re-install IE6 but no still have the problem. I hope that someone read this post and could guide me through the process of fixing it. Thanks anyway Cookie.
JC
Styxx's Avatar
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Location: Iowa, USA
Experience: Advanced
09-Apr-2004, 12:56 AM #10
Internet Explorer 5.x/6.x comes with a repair tool. To use it, go to the Add/Remove Programs Control Panel; Scroll and click to highlight 'Microsoft Internet Explorer 5/6.x' in the Install/Uninstall window; Then click on the Add/Remove button; Select 'Repair' the current installation of Internet Explorer radio button; Click on OK. Restart your computer when prompted.
jcarmona's Avatar
jcarmona jcarmona is offline
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09-Apr-2004, 06:44 AM #11
Hi Styxx done that already a couple of time. Still don't work. Yesterday after missing about with the dll files this is now the message I am getting, slightly different from the previous one.


Hope this help with finding and sorting out the problem.

Thanks
JC
Styxx's Avatar
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09-Apr-2004, 10:58 AM #12
Web Page Displays an Image As a Red X or Not at All (Q283807)

--------------------------------------------------------------------------------
The information in this article applies to:


Microsoft Internet Explorer versions 5 , 5.01 , 5.01 Service Pack 1 , 5.5 , 5.5 Service Pack 1 , for Windows 95
Microsoft Internet Explorer versions 5 , 5.01 , 5.01 Service Pack 1 , 5.5 , 5.5 Service Pack 1 , for Windows 98
Microsoft Internet Explorer versions 5.01 , 5.01 Service Pack 1 , 5.5 , 5.5 Service Pack 1 , for Windows 98 Second Edition
Microsoft Internet Explorer version 5.5 Service Pack 1 , for Windows Millennium Edition
Microsoft Internet Explorer version 6 for Windows 2000
Microsoft Internet Explorer version 6 for Windows 98
Microsoft Internet Explorer version 6 for Windows 98 Second Edition
Microsoft Internet Explorer version 6 for Windows Millennium Edition
Microsoft Internet Explorer version 6 for Windows NT 4.0


--------------------------------------------------------------------------------


SYMPTOMS
A Web page may display an image as a red X, or a placeholder may appear in place of the image.



CAUSE
This behavior can occur if one of the following conditions is true:

The Show Pictures check box is not selected.


You recently installed a graphics program that changed the file associations for .jpg, .gif, and other image file types.





RESOLUTION
To resolve this issue, use the appropriate method.

Clear the "Show Pictures" Check Box
Start Internet Explorer.


On the View menu, point to Encoding , and then click Western European (Windows) .


Verify that Show Pictures has not been disabled:


On the Tools menu, click Internet Options .


Click the Advanced tab, and then verify that the Show Pictures check box is selected under Multimedia .


Click OK .


Restore Default Associations for Graphics File Types
Make sure that the following file types are associated by default with Microsoft Internet Explorer (Iexplore.exe):
ART image (.art)
GIF image (.gfa, .gif)
JPEG image (.jfif, .jpe, .jpeg, .jpg)
For additional information about how to change file associations, click the appropriate article number to view the article for your version of Microsoft Windows in the Microsoft Knowledge Base.

Windows XP :
Q307859 HOW TO: Change File Associations in Windows XP
Windows NT 4.0 and Windows 2000 :
Q166320 Cannot Remove File Association in File Types Dialog Box
Windows Millenium Edition :
Q262808 Changing and Editing File Associations in Windows Me
Windows 95 and Windows 98 :
Q129050 Err Msg: The Extension '.<ext>' Is Already In Use By File...



MORE INFORMATION
Most Web pages contain information that tells the browser which language encoding (the language and character set) to use. This is normally done by using something similar to "charset=" in the Web page code.

If the Web page does not include that information, and you have the Language Encoding Auto-Select feature enabled, Internet Explorer can usually determine the appropriate language encoding.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
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