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Internet Options Greyed Out-No idea why??


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bappida69's Avatar
bappida69 bappida69 is offline
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26-Jul-2004, 09:03 PM
Internet Options Greyed Out-No idea why??
Hi,

I am using IE Ver 6.0 My internet options are totally greyed out. Like Home Page,Security Level, Advanced options etc. I have already run Spybot, Adaware,CWShredder and Hijack this. But no luck yet. I have also unticked the Spybot option of Immunize also. At that point of time, only the home page value changes. But after some time, it becomes greyed out again. But the secrity zones are not changing at all.

Any help would be more than welcome!!

Thanks
vtel57's Avatar
vtel57 vtel57 is offline vtel57 has a Profile Picture
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26-Jul-2004, 09:47 PM
Sounds to me like you're logged on to the system with an account that does NOT have Admin rights. Or your Admin has disallowed those options from your user account.
bappida69's Avatar
bappida69 bappida69 is offline
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26-Jul-2004, 10:50 PM
Thanks for the response. This is my own laptop and I have given myself all administrator privileges. This is likely some spyware issue..
vtel57's Avatar
vtel57 vtel57 is offline vtel57 has a Profile Picture
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26-Jul-2004, 11:20 PM
Hmm... I would suggest a "Hijack This" log. It would be most helpful to assist us in diagnosing your troubles.
sekirt's Avatar
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27-Jul-2004, 04:51 AM
Look at Spybot-->Tools-->IE Tweaks. Uncheck the tweaks.
Or you can search TSG for the problem, registry entries have been posted in similar past problems.

sekirt
Deke40's Avatar
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27-Jul-2004, 07:16 AM
Read this article then use this online virus scan.

Also pay special attention to see if the following key has been added:

HKEY_CURRENT_USER\Software\Policies\
Microsoft\Internet Explorer\Restrictions
Bob Cerelli's Avatar
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27-Jul-2004, 12:22 PM
Usually the specific key for disabling the Tools / Internet Options menu is:

HKEY_CURRENT_USER\ Software \ Policies \ Microsoft \ Internet Explorer \ Restrictions \ NoBrowserOptions
Deke40's Avatar
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27-Jul-2004, 01:39 PM
Quote:
Originally Posted by Bob Cerelli
Usually the specific key for disabling the Tools / Internet Options menu is:

HKEY_CURRENT_USER\ Software \ Policies \ Microsoft \ Internet Explorer \ Restrictions \ NoBrowserOptions
Good call Bob. I left the NoBrowserOptions value off of my post as it was in the first link and I missed it.
mohanlal2000's Avatar
mohanlal2000 mohanlal2000 is offline
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28-Jul-2004, 01:05 PM
Tried Fixes: Here is the Log File of hijackThis
Hi,

Thanks a bunch for your reposnes. Tried out couple of recommendations. They cleared out the restrictions on Home page , but not on security page. But even all the restrictions came back after I started IE yet again!! So I am back to square one. Bob, you mentioned the key:
HKEY_CURRENT_USER\ Software \ Policies \ Microsoft \ Internet Explorer \ Restrictions \ NoBrowserOptions

What should the value be for this. I have Type REG_DWORD and Value 0.

Attached please find HijackThis log file. Any help is more than welcome.

Thanks.

Logfile of HijackThis v1.97.7
Scan saved at 1:05:19 PM, on 7/28/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\ibmpmsvc.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\NavNT\vptray.exe
C:\WINDOWS\AGRSMMSG.exe
C:\PROGRA~1\ThinkPad\UTILIT~1\NPDTray.exe
C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
C:\WINDOWS\System32\RunDll32.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY\TPONSCR.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY_1\TpScrex.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
C:\progra~1\c4ebreg\c4ebreg.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Zone Labs\Integrity Client\iclient.exe
C:\WINDOWS\System32\drivers\trcboot.exe
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\C4ebreg\isamsmt.exe
C:\Program Files\IBM\Personal Communications\PCS_AGNT.EXE
c:\sdwork\issimsvc.exe
C:\PROGRA~1\AT&TNE~1\NetCfgSv.EXE
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\System32\QCONSVC.EXE
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\Drivers\ldlcserv.exe
C:\WINDOWS\System32\MsgSys.EXE
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\AT&T Network Client\NetClient.exe
C:\notes\NLNOTES.EXE
C:\notes\ntaskldr.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\thomasp\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://intranet-nj
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://intranet-nj
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Prudential Financial IE6 (Rev.C)
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://autoproxy:82/pruieconfig.ins
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://w3.ibm.com/
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [ISAM SMT Service] "C:\Program Files\C4ebreg\isamsmt.exe"
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [NPDTray] C:\PROGRA~1\ThinkPad\UTILIT~1\NPDTray.exe
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
O4 - HKLM\..\Run: [BMMMONWND] rundll32.exe C:\PROGRA~1\ThinkPad\UTILIT~1\BatInfEx.dll,BMMAutonomicMonitor
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [QCWLICON] C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
O4 - HKLM\..\Run: [C4EBReg] "C:\progra~1\c4ebreg\c4ebreg.exe" /q
O4 - HKLM\..\Run: [ISSI EZUpdate Service] "c:\sdwork\issimsvc.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [stgclean] c:\sdwork\w32main2.exe /cleanup
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\RunOnce: [Register OCX] regsvr32.exe /s msdxm.ocx
O4 - HKCU\..\RunOnce: [NetSP - restore database] "C:\Program Files\AT&T Network Client\NetSP.exe" -show
O4 - Global Startup: Integrity Client.lnk = C:\Program Files\Zone Labs\Integrity Client\iclient.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://intranet-nj
O15 - Trusted Zone: http://*.americanskandia.com
O15 - Trusted Zone: http://www.arbee.net
O15 - Trusted Zone: http://*.bcop.com
O15 - Trusted Zone: http://download.cnet.com
O15 - Trusted Zone: http://*.conxion.com
O15 - Trusted Zone: http://www.etrade.com
O15 - Trusted Zone: http://*.macromedia.com
O15 - Trusted Zone: http://www.msn.com
O15 - Trusted Zone: http://www.msnbc.com
O15 - Trusted Zone: http://*.nokia.com
O16 - DPF: IBM EA2000 - https://w3-1.ibm.com/tools/us/expenses/EA2000.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache...tup1.0.0.8.cab
O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} (WficaCtl Object) - http://financeuat.prudential.com/wfica.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/downlo...22/wmv9VCM.CAB
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/16f9f3eb...p/RdxIE601.cab
O16 - DPF: {74FFE28D-2378-11D5-990C-006094235084} (IBM Access Support) - http://www-307.ibm.com/pc/support/IbmEgath.cab
O16 - DPF: {9519B2A2-6592-4E41-8290-D0298459270C} (LNWebAssist Class) - http://w3.ibm.com/bluepages/scripts/lnwebassist.cab
O16 - DPF: {9b935470-ad4a-11d5-b63e-00c04faedb18} (Oracle JInitiator 1.1.8.16) - http://njros1ud172.prudential.com:80...or/oajinit.exe
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...874.5304513889
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yaho...tocomplete.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O16 - DPF: {DDFFA75A-E81D-4454-89FC-B9FD0631E726} - http://www.bundleware.com/activeX/BM2/BM2.cab
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX22/download/kdx.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{46C0836F-3FED-42C9-B86A-99C4E850703D}: Domain = ibm.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{46C0836F-3FED-42C9-B86A-99C4E850703D}: NameServer = 9.0.2.1,9.0.3.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = ibm.com
Bob Cerelli's Avatar
Member with 22,468 posts.
 
Join Date: Nov 2002
28-Jul-2004, 01:20 PM
You might as well simply delete any key you find in that section and reboot.
optihost's Avatar
optihost optihost is offline
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Experience: Advanced
28-Jul-2004, 04:08 PM
this sounds to me that you need to goto control panel/users and change the rights to administrator. hope this helps

Roy
www.optihost.co.uk
mohanlal2000's Avatar
mohanlal2000 mohanlal2000 is offline
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Join Date: Dec 2002
28-Jul-2004, 04:27 PM
No luck yet..
Bob, deleted the key from HKEY_CURRENT_USER\ Software \ Policies \ Microsoft \ Internet Explorer \ Restrictions \ NoBrowserOptions. Rebooted the machine also.

But no luck
Bob Cerelli's Avatar
Member with 22,468 posts.
 
Join Date: Nov 2002
28-Jul-2004, 05:02 PM
From a previous post, if you are not an admin, you cannot simply go to the Control Panel / Users and make yourself an admin.

Another registry section you should look at is:
HKEY_CURRENT_USER \ Software \ Policies \ Microsoft \ Internet Explorer \ Control Panel
mohanlal2000's Avatar
mohanlal2000 mohanlal2000 is offline
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28-Jul-2004, 06:23 PM
Hi,

I was always an Administrator on this laptop.

There are a bunch of values in HKEY_CURRENT_USER \ Software \ Policies \ Microsoft \ Internet Explorer \ Control Panel. Should I delete all of them and try out??

Could anyone please take a look at the hijackThis log file.

Thanks in advance!!
Bob Cerelli's Avatar
Member with 22,468 posts.
 
Join Date: Nov 2002
28-Jul-2004, 06:43 PM
I don't have anything there in mine at all. There are certainly a lot that can be there.

Accessibility = Accessibility settings
Advanced = Advanced settings
AdvancedTab = Advanced tab
Autoconfig = Autoconfig settings
Cache = Cache settings
CalendarContact = Contact settings
Check_If_Default = Check if IE default browser setting
Connection Settings = Change Connection Type
Certificates = Certificates settings
CertifPers = Personal Certificates settings
CertifSite = Certificates Publishers settings
Colors = Colors settings
Connection Wizard = Ability to run the Connection Wizard
ConnectionsTab = Connections tab
Connwiz Admin Lock = Connection Wizard administrative lockout
ContentTab = Content tab
Fonts = Fonts settings
FormSuggest = Forms suggest setting
FormSuggest Passwords = Passwords suggest setting
GeneralTab = General tab
History = History settings
HomePage = Home Page settings
Languages = Languages settings
Links = Links settings
Messaging = MS Messaging settings
Profiles = Profiles settings
ProgramsTab = Programs tab
Proxy = Proxy settings
Ratings = Ratings settings
ResetWebSettings = Reset web settings
SecAddSites = Security Add sites settings
SecChangeSettings = Security changes
SecurityTab = Security tab
Settings = Settings boxes


But just to be certain, can you list them before deleting them.
__________________
Bob Cerelli
http://www.onecomputerguy.com
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