[buffles]

Outlook 2003 is freezing with the following error ThorConnWndClass is not responding. I cannot get rid of this. I have tried all suggestions that I've found, running regsvr32.exe inetcomm.dll, unloading add ins, and setting screensaver to none. None of these worked for me.
Does anyone have any other suggestions.

[EAFiedler]

Hi buffles

Welcome to Tech Support Guy Forums!

See if the suggestion from Rollin' Rog in this thread helps:
http://forums.techguy.org/earlier-versions-windows/114168-resolved-whats-thorconnwndclass-makes-blue.html

Let us know if it makes a difference.

[buffles]

Hi EAFiedler,
I tried the link that you suggested as well as other tips. I am not sure what else to do. Does anyone have any suggestions. The only thing I am unable to try is deleting email messages that arrived about the time the problem started. The user doesnt know when it started and will not delete any of her messages.HELP.

[EAFiedler]

Is she keeping her messages on the mail server?

[buffles]

yes, she actually has it set up to keep messages on the imap server and on her laptop. she is running winxp sp2, with office 2003.

[EAFiedler]

Are you using Exchange Server?
Are you using .pst files or .ost files?

There does not seem to be a definitive cure to this complaint.
One source says it is a corrupted message on the server, another says it had to do with screensavers and setting the screensavers to None cleared up the problem.

[buffles]

We are using .pst files, not on Exchange. Thank you so much for helping out.

[EAFiedler]

A few troubleshooting items:

Try starting Outlook 2003 with the Safe command.
Start > Run
key in: or Browse to Outlook.exe
"C:\Program Files\Microsoft Office\Office11\Outlook.exe." /Safe
Verify the path for Outlook.exe
If Outlook 2003 opens, run the Detect and Repair option in the Help menu.
OL2002: Additional Command-Line Switches


If the error still occurs:
Try running the Inbox repair tool on the .pst first, run it twice, test Outlook 2003 for the error.
Also, try moving the .pst file to the local hard drive and running the repair tool.
About the Inbox Repair tool
How to use the Inbox Repair Tools to recover e-mail messages in Outlook 2002 and Outlook 2003


Try creating a new Profile for her
Control Panel > Mail Icon > Show Profiles > Add

and moving the Default Delivery location to the new Personal Folders (.pst).
Tools > E-mail Accounts > View or change existing e-mail accounts > Next
In the Deliver new e-mail to the following location list, select the .pst file where you want new messages delivered.


Restart Outlook 2003 to the new Profile, do a test send/receive, compose a message, try to duplicate the same actions that would cause Outlook to freeze. Move the new Personal Folders (.pst) to the server, and test again.
If all goes well, open the old Personal Folders (.pst) into the new Profile.
File > Open > Outlook Data File
Reconnect your old Outlook data file

and copy all the folders over to the new Personal Folders.
You may need to move the .pst file off the server when copying over the folders.
Then remove the old Personal Folders from the Profile.
Right click on the Personal Folder to be removed and click Close

Then test Outlook again to see if the error returns.

Let us know what happens.

[EAFiedler]

Hi buffles! Any results with this yet?

[buffles]

Hi EAFielder,

No I havent been able to try it out yet. The laptop has two profiles on it and the user for the second profile (who also gets the error) has the laptop so I dont have access to it. Im trying to get scheduled for tomorrow. I'll keep u posted.

Thanks.

[buffles]

Hello everyone whose been following this issues.

I have good news and bad news. The good news is that the problem is fixed. The bad news is that the user neglected to tell me that the problem was fixed after I ran regedit.exe inetcomm.dll. She is now having another problem but never mentioned it was a new problem, she stated to me, I am still having a problem. Whew, glad thats over.
thank u everyone.

[EAFiedler]

You can mark your thread solved using the Thread Tools drop down menu at the top of the page.

[conjoblo]

I am still having the issue, and I have tried all the solutions you mention. I hope someone can help me. Thx

[buffles]

Hi there, Im not sure if you found this suggestion or not.

When you start Outlook, it has to also load all add-ons and plug-ins that
are installed for it. When Outlook exits, it first has to unload all these
add-ons and plug-ins. So it appears you have an add-on or plug-in that
errors on exit. Start Outlook in its safe mode ("outlook.exe /safe") to see
if the problem goes away as none of the add-ons and plug-ins get loaded in
safe mode (so they don't have to be unloaded later).

If Outlook's safe mode works, disable all the add-ons and plug-ins. Look
under Tools -> Options -> Other -> Advanced to see what add-ons and plug-ins
you have installed. Then disable them to see, exit Outlook, reload Outlook,
and then check if exiting Outlook generates the error again. If not, keep
reenabling them one at a time, cycle through Outlook and exit again until
you see the error reappear, and then you know which add-on or plug-in is
causing the problem.


Have you tried using Detect and Repair (under an Office component's Help
menu)? You will need the install CD (and then follow with Office updates).

[conjoblo]

I found that the reason why i was not being able to send email was that the cable internet company had limited e use of smtp servers to only their own due to spamming reasons. they wante to gtry to control people spamming by ony allowing th use of their own smtp outgoing server. So the solution is to change the server to theirs and the problem was solved.