Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Web & Email Web & Email
Search Search
Search for:
Tech Support Guy > > >

Locks Up with Some websites


(!)

SethR's Avatar
SethR SethR is offline
Junior Member with 5 posts.
THREAD STARTER
 
Join Date: Aug 2001
11-Aug-2001, 03:24 PM #1
Irregular problems are always the hardest:

Using IE 5.5 SP 2 under Windows 98 SE, IE crashes and sometimes the computer locks up when accessing certain web sites, specifically including Yahoo. This site is no problem. I am using a cable modem, connected to one computer only. I am using McAfee Virus scan on this system, and signatures are updated. Ad_aware is on this system and is run regularly. Although there is a lot of downloaded software on this system, ad supported and spyware programs are avoided completely.

This problem started within the last week. The cable modem was installed about three months ago and was working perfectly. SP2 was downloaded to try and help the problem; no noticeable difference. Security is set at medium (default). All the items under security are checked appropriately. All cookies, even the useful ones were deleted, and SpiderBite was used to delete the .dat files simultaneously. This helped slightly, because the number of websites that caused crashes was reduced. Defragging the hard drive made no difference. Installing Navigator 4.7 (happen to have that version around) did not change anything, it crashes too.

Short of reformatting the hard drive, anyone have an idea? Thanks,

SethR

rkselby98's Avatar
Senior Member with 4,117 posts.
 
Join Date: May 2000
Location: Gettysburg, PA
Experience: Still Learning
11-Aug-2001, 05:11 PM #2
Ah don't even think about restoring the system. Have you checked your resourses. Right click on my computer, click on performance tab. If below 70% check your msconfig for programs that start at startup.


If you don't know how visit my site and it will give you instruction and what a lot of the programs in msconfig are. I'm not sure what system you said your using but I have the instructions for most windows o/s.

OK win 98se, just go to start run, type in

msconfig

Click on the startup tab.

You can find a listing of most of the programs in msconfig here.

http://rselby98.go2click.com/Windows.html
SethR's Avatar
SethR SethR is offline
Junior Member with 5 posts.
THREAD STARTER
 
Join Date: Aug 2001
11-Aug-2001, 09:17 PM #3
Thanks,
I followed through with rkselby's suggestion. Increased my free resources on boot from 66 % to 81 %, but it didn't help my problem.

I am running a Dell,600MHz Pentium III, 128Meg RAM NVIDA Geforce 256 AGP graphics card.

All responses are appreciated
rkselby98's Avatar
Senior Member with 4,117 posts.
 
Join Date: May 2000
Location: Gettysburg, PA
Experience: Still Learning
12-Aug-2001, 02:53 AM #4
Can you tell us anything about what you might have been doing about the time this started. Have you checked for trojans and virus.

You might want to check these two sites. The first is a free online virus check with the latest definitions. It might find something yours missed. You have to us IE Explorer to use it.

The second is a 30 free program to check for trojans. Good to check with.

PC Pitstop antivirus program
http://www.pcpitstop.com/antivirus/default.asp
This one is actually better than PC Cillion because it checks all files.


MooSoft 30 day evaluation program for trojans
http://www.moosoft.com/features.php
Blud_E_Hemmoroid's Avatar
Blud_E_Hemmoroid Blud_E_Hemmoroid is offline
Junior Member with 8 posts.
 
Join Date: Jun 2001
13-Aug-2001, 12:13 PM #5
You might have an IE file that has been overwritten by another program. You might try going to Control Panel, and clicking on IE and Remove button. Select the option that says Repair IE. That should restore all the files it created when it installed the first time. As far as Netscape goes, it's buggy and crashes a lot anyway. You might also try disabling or uninstalling McAffee for a while. I have had rotten luck with McAffee, so I switched to Nortons about a year ago. Another problem might be a bad Plug-in that you downloaded. The list goes on and on....

Good luck!

Blud
SethR's Avatar
SethR SethR is offline
Junior Member with 5 posts.
THREAD STARTER
 
Join Date: Aug 2001
13-Aug-2001, 05:12 PM #6
Thanks Blud,

I tried the Repair IE thing twice - no help there.

I tried two different antitrojans, the moosoft and AntiTrojan 5 both crashed the system without completing their analysis.

I did install software (games) when the problem started, so this may be the problem, but if it is a bad .dll, uninstall probably won't help.

Any other ideas?

Thanks

SethR
eddie5659's Avatar
Computer Specs
Moderator & Malware Removal Specialist with 28,326 posts.
 
Join Date: Mar 2001
Location: Bradford, England
13-Aug-2001, 05:22 PM #7
Hiya

You could always go back to a date when the system was okay, if you do registry backups. Restart in DOS and type scanreg/restore and pick a date before the problem started.

Regards

eddie
rkselby98's Avatar
Senior Member with 4,117 posts.
 
Join Date: May 2000
Location: Gettysburg, PA
Experience: Still Learning
13-Aug-2001, 07:05 PM #8
something doesn't seem quite right, Why would a trojan check program crash the system? Not only did one do it but 2 of them did it.

Eddie you might have an idea there, back date the registry but the problem will still be there. What would happen if you back dated the registry then ran the trojan check programs. If there is something in the registry that was put there to crash the system is it is checked, backing up the date of the registry would remove this so the programs would run.

What does everyone else think about this.

Those 2 programs should run without crashing the system.
SethR's Avatar
SethR SethR is offline
Junior Member with 5 posts.
THREAD STARTER
 
Join Date: Aug 2001
26-Aug-2001, 11:16 AM #9
Hello:

For those who have been following this thread, the problem turned out to be that McAfee Virus Scan got corrupted somehow. After uninstalling this, the problem went away.

Thanks to all for the help

SethR
rkselby98's Avatar
Senior Member with 4,117 posts.
 
Join Date: May 2000
Location: Gettysburg, PA
Experience: Still Learning
26-Aug-2001, 11:21 AM #10
Wow don't know how you figured that one out. I would never have given it a thought but it is good to know. Thanks for posting back.

Have a nice day and better surfing now.
SethR's Avatar
SethR SethR is offline
Junior Member with 5 posts.
THREAD STARTER
 
Join Date: Aug 2001
27-Aug-2001, 09:30 PM #11
Hi Rick,

Actually figured this out because when we tried to shut down after a lock-up, Vshwin32 ( I think that is the correct spelling) was always still on and wouldn't close. Admittedly it was somewhat a long shot to try, but not that high a risk. Probably an incompatability with some newer software (Direct X 8 ?) and the older version of McAfee (4) we had on this system.

SethR
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑