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install.charter.com problem


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pinkrockafella's Avatar
pinkrockafella pinkrockafella is offline
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Join Date: Apr 2007
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27-Apr-2007, 07:31 AM #1
install.charter.com problem
I am having a problem. When I try to get on Internet Explorer (my home page is google) i am automatically redirected to a site called install.charter.com/diskless/html/download.htm?x=22&y=23. It is trying to download something and it appears to be coming from the telecommunications company Charter. I looked at the certificate info and it is validated by Thawte Consulting. I called them and they said they cant do anything about it. I called Charter and they said b/c I am not a paying customer, they cannot troubleshoot the problem. It is getting on my nerves b/c everytime I get on the net, I am re-directed to that site. I have cleared all temp files and cache. I deleted all cookies. I reconfigured my computer with the original CD and re-installed IE. Is this a program that is on my computer?
pinkrockafella's Avatar
pinkrockafella pinkrockafella is offline
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Join Date: Apr 2007
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27-Apr-2007, 08:42 AM #2
looks like
Looks like I have a browser hijack issue, along the line of adware. I'll run my adawre/spyware/malware programs and see what happens.
Blackmirror's Avatar
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Join Date: Dec 2006
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27-Apr-2007, 08:43 AM #3
Quote:
Originally Posted by pinkrockafella
Looks like I have a browser hijack issue, along the line of adware. I'll run my adawre/spyware/malware programs and see what happens.
Yes i would .. have a look in tools internet options for any add ons that have been installed that might be related active x
tasss's Avatar
tasss tasss is offline
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Join Date: Aug 2007
03-Aug-2007, 06:47 PM #4
are you trying to get online with a cable modem in a charter system? If so, that's a likely start page until your modem is provisioned.
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