[crugil]

Hey Guys,
I have noticed on this site and other tech help sights...that many many people are having probs w/ the new FF..and there are little or no responses to solve the problem.
Obviously FF 3 is not ready..why was this sent out to the public? I have not heard anything from FF on this. But here was my problem which mirrors so many other users.
I use the FF.14 which works great. I received an auto dnload for the .15 and could not establish a connection w/FF-Mozilla. So I uninstalled zone alarm and same thing happened. Then I went and dnloaded the new FF3.0 and turned off zona alarm, still nothing so had to go and look to dnload my original FF 2.0.0.14 and am happy again. But on this and so many sites I see the same thing happening and no responses to fix it. So I guess or hope that FF will make some kind of statement on this. I know they are working on the bugs for 3.0 but shouldn't be promoting the downloading of it.

[TerryNet]

Firefox 3.0 has worked fine for me in XP, Vista and Ubuntu. I've noticed that when people have been specific about their problem(s) they have received help; the cause has often been an add-on or toolbar.

If you want to rant about a product why not a thread in a discussion forum? This forum is for getting help with problems and, to a lesser extent, getting answers to questions.

[crugil]

Hey Terrynet,
Sorry but I have to disagree w/you...this forum is for Internet and Networking...and as the problem w/Firefox is internet related, therefore I think its the correct forum, though yes it could fit in the discussion forum as well. And as for "ranting", Ranting suggests speaking out or writing in a violent or extravagent manner... I believe I was being more critical and specific in my criticism of FF3;about a problem affecting me and many users, and yes would like to hear a response as how to solve it as well.

[TerryNet]

Sorry, crugil, I didn't mean to even hint that you were violent or extravagant.

I don't know how to respond to "not working" or "could not establish a connection." Those phrases are too general for me, especially given that I have run into no problem whatsoever. Even the really expert Firefox folks could probably give better help if you were more specific.

To be picky, browsers do not establish a connection; they use an already established connection. So, if your problem is inability to load any web pages, it would be helpful to know whether you actually do or do not have internet access at that time and whether IE (or another browser) can load pages.

[tomdkat]

Originally Posted by TerryNet

I don't know how to respond to "not working" or "could not establish a connection." Those phrases are too general for me, especially given that I have run into no problem whatsoever. Even the really expert Firefox folks could probably give better help if you were more specific.

Precisely. Firefox 3 certainly IS ready and far MORE people haven't had problems with it than have had problems with it.

Anyway, if we have some specific information for analysis maybe we could provide some assistance.

Peace...

[crugil]

Hey Guys,
Well I will attempt to be more specific...I have a pc...windows xp.. zone alarm firewall and after downloading FF.15... I was not able to to connect to my home page or the internet, i had the top toolbar w/bookmarks avail, but the screen said 'Unable to establish a connection to FF-Mozilla"....."i don't remember the exact phrasing"...underneath it said.."could be the site is experiencing a lot of traffic" ( I am paraprasing) and underneath that it said "to check network connections".. it stayed that way..Though I was able to use IE w/no problem.
So after going back to my original FF.14 I attempted to dnload the new FF3 and that had the same results except no bookmarks, no working toolbar, could not access anything.
Tried it all w/uninstalling ZA then tried it while turning off ZA ...nothing.. Have been able to get back to where I was as i found a download to my original FF.14
Well thats it..am afraid to dnload anymore as I have read that there have been many problems w/the new FF3 and its being worked on.

[tomdkat]

The problem doesn't sound related to anything "new" in Firefox 2.0.0.15 or 3, it's something with the installation on your system.

So, I suggest you do things ONE step at a time and post the EXACT messages you receive in this thread. Paraphrasing isn't good enough but if you take a screenshot of or write down a message you receive and post it here, we can get all the info we need and you won't have to worry about missing anything that might be important.

First, is Firefox 2.0.0.14 running on your system now? If so, do you have any extensions installed? If you do, please list which extensions you have installed.

Second, if Firefox 2.0.0.14 is running on your system, empty the browser cache (click "Tools", then "Clear private data", and make sure "Cache" is checked). Once the cache is emptied, check for updates to pull down a "fresh" 2.0.0.15 update. To do this, click "Help", then "Check for Updates".

Before installing the 2.0.0.15 update, please post the answers to the questions above. Then, we will proceed based on your answers.

Lastly, what protective software do you have installed and running right now? Please post the application name and version, like ZoneAlarm 4.0.23, Ad-Aware 2008, etc.

Thanks!

Peace...

[TerryNet]

ZoneAlarm has the ability to permit or deny internet access to any given application, doesn't it? If so, I'd seriously consider that it has become misconfigured. When it does, it can do all kinds of mysterious nasties.

Best, I think, to uninstall it; re-install it; and then immediately configure it as desired or uninstall it again.

[crugil]

Hey guys,
Ok answers for above.
I have a few extension and they are A- google toolbar for firefox 3.0.2007,
B- google talkback 2.0.0.11 but next to it are 2 boxes "enable" and "uninstall" don't know enough to tell you if they are used of or they have just been downloaded but not installed.
C- foxy tunes 3.0.1.1w/the same boxes as the above extension and that is it or extension.
I have cleared the cache as you suggested.
I also have zone alarm pro 7.0 and Norton which is inactive due to something..can't tell you as it just disappeared from my comp..It did this once before and cust serv had to take over my comp and bring it back, though it may have to do something w/zone alarm as I understand they sometimes don't get along..though have had them for years nd never a prob...haven't contacted them yet to do it again.
Thanks to both of you for your time and effort on this!

[tomdkat]

Originally Posted by TerryNet

ZoneAlarm has the ability to permit or deny internet access to any given application, doesn't it? If so, I'd seriously consider that it has become misconfigured. When it does, it can do all kinds of mysterious nasties.

Best, I think, to uninstall it; re-install it; and then immediately configure it as desired or uninstall it again.

Yep, we're getting to that. One step at a time.

Originally Posted by crugil

Hey guys,
Ok answers for above.
I have a few extension and they are A- google toolbar for firefox 3.0.2007,
B- google talkback 2.0.0.11 but next to it are 2 boxes "enable" and "uninstall" don't know enough to tell you if they are used of or they have just been downloaded but not installed.
C- foxy tunes 3.0.1.1w/the same boxes as the above extension and that is it or extension.
I have cleared the cache as you suggested.
I also have zone alarm pro 7.0 and Norton which is inactive due to something..can't tell you as it just disappeared from my comp..It did this once before and cust serv had to take over my comp and bring it back, though it may have to do something w/zone alarm as I understand they sometimes don't get along..though have had them for years nd never a prob...haven't contacted them yet to do it again.
Thanks to both of you for your time and effort on this!

Thanks for the information. Now, if you've got BOTH ZoneAlarm AND some Norton application installed, you'll have to make sure there is only ONE firewall running. Do you use the Norton software for anything? What do you use for virus scanning?

Ok, now that you've cleared the Firefox 2.0.0.14 cache, click "Help", then "Check for Updates" and download 2.0.0.15. Let the update happen and then report back here when it's done. If possible, come back here with Firefox. If you can't come back here with IE or some other browser.

Once the Firefox 2.0.0.15 update is done, disable ZoneAlarm (for now) and see if you can access the forum. If you can't, that means something else (possibly Norton's firewall or something else) is preventing it from accessing the Internet. If you CAN access this forum with Firefox 2.0.0.15 with ZoneAlarm disabled, we know we'll need to get Firefox properly defined to ZoneAlarm.

Once we've gotten Firefox 2.0.0.15 squared away, we'll tackle Firefox 3 next.

With regard to Norton, go to "Add/Remove programs" and look in the list for ALL occurrences of Norton or Symantec software. Make a list of what you see and post it here so we've got an idea of what you have installed.

Peace...

[crugil]

Hey Tomkat,
Am writing to you now from IE..dnloaded 2.15 and nothing. I get "unable to connect" "
"firefox can't establish a connection to the server at "en-us.start2.mozilla.com.
underneath that it says "if you are unable to unable to load any pages, check your com-p's network.
under that it says "if your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted access to the web.
I have my upper toolbar but the only thing that works on .15 is the bookmarks but they won't take me to their sites.
The navigation buttons are grayed out.. I have turned my ZA off and as for my Norton I don't have a firewall on it just or antivirus but I believe it is turned off or not working for reasons I described on above or previous thread.

[crugil]

Hey Tomkat,
oh yes here is what I have as far as norton on my add/remove site
Live update 3.1
Live update Notice
Norton internet sec.
Norton system works.

[TerryNet]

"Norton internet sec" is probably Norton Internet Security Suite, which includes anti-virus, anti-spyware and firewall (maybe more). Suggest you use Symantic's Norton Removal Tool: http://service1.symantec.com/Support...05033108162039

If anything can cause more trouble than ZoneAlarm when it is not working perfectly it's probably Norton.

[tomdkat]

Originally Posted by TerryNet

"Norton internet sec" is probably Norton Internet Security Suite, which includes anti-virus, anti-spyware and firewall (maybe more). Suggest you use Symantic's Norton Removal Tool: http://service1.symantec.com/Support...05033108162039

If anything can cause more trouble than ZoneAlarm when it is not working perfectly it's probably Norton.

Bingo. Follow TerryNet's instructions and then report back here. Since your copy of Norton has expired, you probably WILL NOT be able to configure the Norton firewall to allow Firefox to connect to the Internet. I've had personal experience with that, myself.

Nuke Norton Internet Security from your system and report back here.

Peace...

[crugil]

Hey TokDkat,
Well have woken up to some sort of a problem... now the only way I can get on the internet is if I shut down ZA...never happened before. I tried uninstalling ZA and reinstalling it but still the same.
I have yet to uninstall Norton..I only tried to get rid of Norton Internet system works via add/remove..and the bar went all the way to the end but never removed it...froze and I had to restart to get things going again.. I did manage to remove Live update (symantic) via add/remove.
When I try to access the internet I just get the loading wheel spinning..but have to shut down ZA to get on. Will now attempt to get rid of Norton.