Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Web & Email Web & Email
Search Search
Search for:
Tech Support Guy > > >

Solved: Help me please to get rid of mystart!!


(!)

GrandmaKCAT's Avatar
GrandmaKCAT GrandmaKCAT is offline
Computer Specs
Junior Member with 6 posts.
THREAD STARTER
 
Join Date: Aug 2008
Location: upstate NY
Experience: Intermediate
07-Aug-2008, 08:22 PM #1
Exclamation Solved: Help me please to get rid of mystart!!
Tonight when I logged into my incredimail program it posted that there was a new update for me to download. I haven't had any trouble in the past with the program so I went ahead and downloaded the update.
Shortly after that when I went to log on to Mozilla Firefox, my homepage had been changed to mystart.com. I tried to click on my home page but it wouldn't allow me to do that. I went to internet options and retyped in my preferred homepage and clicked apply. When I closed everything down and opened Firefox - mystart had taken over again!
Please help me get rid of this!!! If it means I must delete Incredimail from my computer I will do so!
Thanks,
Ronnie (aka GrandmaKCAT)
Elvandil's Avatar
Computer Specs
Moderator with 51,993 posts.
 
Join Date: Aug 2003
Location: Vermont
Experience: "Been through the mill."
07-Aug-2008, 08:39 PM #2
Have you run your anti-malware scanner?

Start with Spybot. It has experience with that one. Also, scan with your anti-virus. It is probably a trojan.

If that doesn't eliminate it, go to the Malware forum, read the sticky, and post a log for the experts there.
GrandmaKCAT's Avatar
GrandmaKCAT GrandmaKCAT is offline
Computer Specs
Junior Member with 6 posts.
THREAD STARTER
 
Join Date: Aug 2008
Location: upstate NY
Experience: Intermediate
07-Aug-2008, 08:41 PM #3
thank you, I'll try that next
Elvandil's Avatar
Computer Specs
Moderator with 51,993 posts.
 
Join Date: Aug 2003
Location: Vermont
Experience: "Been through the mill."
07-Aug-2008, 08:42 PM #4
Did you look in Add/remove?
Elvandil's Avatar
Computer Specs
Moderator with 51,993 posts.
 
Join Date: Aug 2003
Location: Vermont
Experience: "Been through the mill."
07-Aug-2008, 09:07 PM #5
The good news is that it really is a program from Incredimail and not a trojan. The bad news is that it still may be hard to get rid of.

But look for it in Add/Remove programs, and under Incredimail. If you can't find it, try using Toolbar Cop to see how it embedded itself into the browsers and remove it. In Firefox, you may need to look under the add-ons and extensions and see if it can be removed from there.

Then use MZ Startup Manager to look through the programs that start with your computer and see if it is there. If it is, disable it.
__________________
Microsoft MVP
異驚の界世 ípןɹoʍ ǝɥʇ ɟo sɹǝpuoʍ ǝɥʇ ɟo ǝuo sı ǝpoɔıun ʞuıɥʇ ı
GrandmaKCAT's Avatar
GrandmaKCAT GrandmaKCAT is offline
Computer Specs
Junior Member with 6 posts.
THREAD STARTER
 
Join Date: Aug 2008
Location: upstate NY
Experience: Intermediate
07-Aug-2008, 09:12 PM #6
Thanks, I'm running spybot right now. I went to Add/Remove but only saw Incredimail. I also noticed tonight that since I downloaded the update, I cannot copy and paste an item into a new email.
I will try the other ideas too. Thank you.
LauraMJ's Avatar
LauraMJ has a Photo Album
Computer Specs
Administrator with 12,412 posts.
 
Join Date: Mar 2004
Location: Somewhere back in the Mountain
Experience: Intermediate
07-Aug-2008, 10:50 PM #7
When you did the update, it gives you, right there on the dialog box, before ANYTHING is installed, the option to have the MyStart page and search engine. You simply uncheck those boxes before continuing.

However, now that it is done, I suggest uninstalling Incredimail, which should remove the MyStart. If you want, reinstall it, and this time pay attention to the dialog boxes and UNCHECK the boxes to include the MyStart webpage and search.
__________________
I'm so busy....I don't know if I found a rope or lost my horse.
You can lead a horse to water........and Eliot Spencer can make him drink.
Laura Martlock--Owner of The Mane Street

Last edited by LauraMJ; 07-Aug-2008 at 10:58 PM.. Reason: typo
GrandmaKCAT's Avatar
GrandmaKCAT GrandmaKCAT is offline
Computer Specs
Junior Member with 6 posts.
THREAD STARTER
 
Join Date: Aug 2008
Location: upstate NY
Experience: Intermediate
07-Aug-2008, 11:35 PM #8
Finally!!
After a lot of scanning and searching (with no problems found), I closed out Incredimail with the intent of going back to Outlook Express. As I went back to Incredimail to transfer the address book, a pop up came up that allowed me to switch back to my default browser. So for now, unless it becomes more of a problem in another way, I'll just ignore it. -
If anyone knows whether this should be removed for security reasons, please let me know.
Thanks for your help!
Ronnie
LauraMJ's Avatar
LauraMJ has a Photo Album
Computer Specs
Administrator with 12,412 posts.
 
Join Date: Mar 2004
Location: Somewhere back in the Mountain
Experience: Intermediate
17-Aug-2008, 08:24 AM #9
One can also go to Start > All programs > Increditmail > Uninstall and in the dialog box that pops up, click on "upgrade to the latest version." In the next dialog box that pops up, make sure to UNCHECK the boxes for making MyStart the home page and default search engine. Once that is done, and Incredimail opens the browser, go to your preferred homepage and then click on Tools > Internet Options > and click on the button to use the page being displayed as your home page. That will put it back as the default homepage.

Then ALWAYS pay attention to installation dialog boxes!
GrandmaKCAT's Avatar
GrandmaKCAT GrandmaKCAT is offline
Computer Specs
Junior Member with 6 posts.
THREAD STARTER
 
Join Date: Aug 2008
Location: upstate NY
Experience: Intermediate
17-Aug-2008, 11:43 AM #10
Smile Thanks!
I was able to get to my home page finally. I usually do watch to see what is being downloaded with a program, but for some reason I either didn't see it or just wasn't paying attention! A lesson learned AGAIN for sure!
Thanks again!
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑