[samsmomie24]

Hi...I'm using Firefox and have had no problems until yesterday. My web pages aren't loading correctly now. Like even this forum...it just showed all words...no pics. I have to refresh it and refresh wasn't working...I had to click it about 5 times. It takes a long time to get anywhere. Also, I just installed Service Pack 3. Don't know if that has anything to do with it or not. Thanks for any help.

[tomdkat]

Which version of Firefox are you using? Also, click "Tools" then "Options" and click on "Content" and make sure you're not blocking the loading of any images. Be sure to click "Exceptions" next to "Load images automatically" to see if any exceptions are defined.

Do you have any extensions installed? If so, which ones?

Peace...

[samsmomie24]

I am using version 2.0.0.16 and I check the Content and nothing is being blocked. Also, it is hard to load pages. When I go to bookmarks I have to click the one I want about 5 times fast in a row for it to work. Same with link on here. The extensions I have are Googlebar, McAfee Site Advisor and StumbleUpon. But none of these are new at all.

[tomdkat]

Ok, try starting Firefox in "safe mode" and see how it behaves.

http://kb.mozillazine.org/Safe_mode

If that doesn't solve the problem, try booting Windows into safe mode with networking and see how Firefox behaves.

Also, empty your browser cache and cookies just to be sure they aren't interfering.

Peace...

[samsmomie24]

In Firefox safe mode it made no difference. But when I rebooted in Windows safe mode with networking it made a HUGE difference. Everything is loading great...and so fast! So...now what?? Also, I cleared my cache and it is working better now...not as well as when in Windows safe mode but better. As a side note...when this problem first started I cleared the cache and it was better but went back to the same problems. Thanks so much for your help and fast replies

[tomdkat]

I'm wondering if the McAfee SiteAdvisor is interfering with Firefox somehow. Is it possible for you to uninstall McAfee completely, reboot, then see how Firefox behaves? If you don't have a way to conveniently re-install McAfee then we'll try something else.

Peace...

[samsmomie24]

Uninstalled McAfee Site Advisor and it didn't change anything. I'm really wondering if this has anything to do with Service Pack 3 because the problems started the same time I installed that. Should I do system restore? Also, the same problems are occuring on IE7...so it's not just a firefox problem. Ugh...this is getting SO annoying lol. Thanks for any suggestions

[tomdkat]

Thanks for reporting back.

The fact that IE7 is affected means there's something else on your system blocking content. And it's something that loads when you boot normally. SP3 is present when you boot in safe mode so I don't know if SP3 is involved or not. It might be but I'm not convinced of that just yet.

So, what other security software (firewall, anti-virus, etc) do you have installed on your system?

Peace...

[kings_mt]

We have been experiencing the subsequent webpages for almost all sites won't load. They might when we refresh.

I did the microsoft reset within IE7 and while it may be better, it's not complete. I checked my firewalls (only one was on). I disabled it to see if pages loaded better and they didn't. The system did have a VISTA service pack install but the problem was there before and after.

I've done updates from Microsoft,but with losing the pages, it's hard to troubleshoot...

[kings_mt]

The same type of problem exists with Firefox and IE7, so I am certain that a program is loading. Worth running hijack this?

[tomdkat]

Originally Posted by kings_mt

We have been experiencing the subsequent webpages for almost all sites won't load. They might when we refresh.

Just for kicks, see what happens if you switch to using OpenDNS as your DNS.

Originally Posted by kings_mt

The same type of problem exists with Firefox and IE7, so I am certain that a program is loading. Worth running hijack this?

First, you should be using only one firewall. So pick one and disable the other permanently. Next, before running HiJackThis! have you scanned your system for malware? If so, which tools did you use?

Peace...

[kings_mt]

I only use one, but the PC-illin has one with the package. It's using the Windows firewall. The Pc-illin is the malware software. My PC says that Windows Defender and PC-cillen are turned on for internet security. I've been updating the files for those and running them, they haven't found anything. I also notice a Norton Security Scan software that was downloaded on 3 July and wonder if that might be loading too.

Do I need all these internet security programs running? If not, how can I change those, as the PC-cillen doesn't let me chose the virus/malwae if more than one is running (it does for the firewall).

[tomdkat]

Since this is someone else's thread, let's give them a chance to respond first.

Peace...

[samsmomie24]

I have AVG security center and the problems still occur when I disable it. I don't have anything other security programs running. AVG does a scan nightly and no malware has been detected.

[tomdkat]

Since things work fine and dandy when you boot in safe mode, there's something running when you boot normally that's causing a problem. Would it be convenient for you to uninstall AVG, for the time being? By convenient I mean you have some kind of installation media or file you could use to re-install it afterward.

Peace...