[junglegirl]

When I did the online chat last night, I got this email this morning:
Yahoo has begun implementing SSL technology for additional security. This is the reason for the ‘Security Certificate’ message received when sending email.

The issue can be solved quite easily – simply click here and follow Yahoo’s instructions to re-configure your email account.


Please let me know the results.
We thank you for choosing IncrediMail and please feel free to contact us with any additional questions or concerns you may have.

Best regards,

Dalia Rosenstein

IncrediMail Support Team
IncrediMail Help Center


when I clicked where it told me to, I got to this page:

http://helpme.att.net/article.php?item=10918

and I had already done that and it still doesn't work.

I've unchecked the SSL boxes, I get the Yahoo form letter, I go back and check them and get this:

ok, and now when I click on send/recieve it seems to work and says no new messages. Argh!

But when I try to re-send an email, it says:

This server does not support a SSL connection and
Error securing server: 'smtp.att.yahoo.com'

[KYA]

I will try that Laura. You know what my year is up for at&t in Oct then bye bye AT&T.
If this does not work I can live with Out look for the next few weeks.

[KYA]

Laura I could not delete IM installer.
Message:
Cannot delete IM setup_d.exe;
It is being used by another person or program.

I think I will just use Outlook till Oct. Thanks everyone for your help.

Should I mark solved or leave it open for the others having the same problem?

[MariaGold]

Hi,

My name is Maria and I am a member of the IncrediMail tech support department.

We have noticed there is a problem with Yahoo and IncrediMail and we are now working on resolving it, at the moment we have a temporary solution for this issue which is to change the SMTP port to 25 and uncheck the SSL checkbox under it.

If anyone has any further questions regarding this issue, I am here to answer them.

Best regards,

Maria
IncrediMail Team.

[KYA]

Thank you MariaGold ( Where have been ) LOl
Now if I can download IM I will be happy. Will make changes. I am a premium member, but have not been able to use it with AT&T for a year now. I just used Free.

[MariaGold]

You can click here to download the full IncrediMail installation file.

Use the instructions above to make sure you have your account configured correctly.


Best regards,
Maria
IncrediMail Team

[LauraMJ]

Maria,

Thank you very much for your input on this thread, we greatly appreciate it.

You may want to let people know that they may need to clear their %temp% folder, too, if it will still not work after making the SSL and port changes........I've had a few private contacts who've told me that that got it working again, when even after they made the SSL and port changes did not.

[LauraMJ]

Originally Posted by KYA

Laura I could not delete IM installer.
Message:
Cannot delete IM setup_d.exe;
It is being used by another person or program.

I think I will just use Outlook till Oct. Thanks everyone for your help.

Should I mark solved or leave it open for the others having the same problem?

Close IM. Open your task manager and make sure to kill any IM process in both the applications and the processes tab. Then try to clear that folder again.

[MariaGold]

Thank you for letting me know.

As far as I know - clearing the Temp folder is not related to the issue of configuring your Yahoo account in IncrediMail, this is a communication issue.

That tip might be of help when encountering other issues like installation problems, link problems etc.

Best regards,
Maria
IncrediMail team

[KYA]

Well I can not get or get rid of IM. I give up.
Thanks for everyones help & yours also Maria.

So frustrated, going for a ride on Kya.
Now she always works :0)

[MariaGold]

I am sorry to hear that, I would really like to help you in resolving this but I still did not understand what the problem you encountered is. If you would like to get further explanations or instructions - please let me know and i'll do my best to assist you.

Best regards,
Maria
IncrediMail Team

[KYA]

Thank you, I will try again later just to frustrated right now.
The download was going fine then a message not responding. Grrr
I love my im but it is becoming a love / hate thing lol.

[halloway]

Don't give up on Incredimail.

My wife and I have been using IM Premium for the last five years and have only good things to say about the software.

As of now, I consider this a problem with AT&T.

As some have reported, WikMail has the same problem.

AT&T has obviously done their testing using Outlook only and not any other email software.

I am also confident that IM will troubleshoot this issue make sure that IM can handle whatever changes AT&T has made.

Personally, I hope I never have to go back to Outlook or Outlook Express after having used IM successfully for so many years.

[LauraMJ]

Originally Posted by MariaGold

I am sorry to hear that, I would really like to help you in resolving this but I still did not understand what the problem you encountered is. If you would like to get further explanations or instructions - please let me know and i'll do my best to assist you.

Best regards,
Maria
IncrediMail Team

KYA's problem, I believe, is that she uninstalled IM, then tried to download the latest version to re-install it. The download hung and was subsequently corrupted. The installer put an icon on the desktop for her to complete the download, but when she clicks on it, she gets a "Fatal Error Occurred" message. When she tries to uninstall what is there, it says "Could not open install log file."

Now, she cannot download a new one or uninstall what is there.

Thus, my recent couple of posts to her about clearing the %temp% folder.

Do you have any further ideas she might try?

[mancow911]

I just got off the phone with the "Fine" folks at AT&T.

They are aware of the Sending E-mail problem, and were
more than willing to help me solve it IF I went to there
"SUPORT PLUS" for a $99 one time fee.

After doing a little Googling, I found the solution myself:

You DO need to goto your account settings/advanced
UNCLICK the outgoing mail server so it's back to 25

That fixed the problem on all 3 of my computers....