[whata]

Hi Maria

Will the solution you posted work for New Zealand? The email is with paradise.net which is through telstraclear. The error message is authentication failed etc.

[junglegirl]

I get this when I try to send emails:

530 authentication required - for help go to http://help.yahoo.com/help/us/sbc/ds...op/pop-11.html

[junglegirl]

and now I get this:

Failed to find host. Socket Error: 11004, Port: 995,Protocol: POP.The requested name is valid and was found in the database, but it does not have the correct associated data

[MariaGold]

whata - is you provider related to Yahoo in any way? If not, this is an unrelated issue and you should make sure with your that all settings are set correctly with your email account provider.

junglegirl - which SMTP and POP3 settings do you have set now?
In the Servers tab of your account properties - is the 'My
server requires authentication' checked? if not - try checking it and let me know what happens.

Best regards,
Maria
IncrediMail Team

[LauraMJ]

MariaGold,

l just want to say that we are very impressed with your time and effort on this thread. In all the years I've been here, I cannot recall any other email program company making the effort to come onto a thread and help like you have, giving free help and support to many who are not paid-for members of your email program. Plus how quickly IM came out with a fix for this, even when it was not their fault to begin with. IMO, this demonstrates just how much IM cares about it's product and the people that use it, whether that's the free version or the paid.

TSG is a huge site with a tremendous amount of traffic. This thread has already had over 1500 views and will get many more as time goes on.

Thank you and Incredimail for your commitment to service and product.

[MariaGold]

Thanks a lot for the warm feedback.

We do our best to provide support services to all our users in any format we can.

We have a large tech support team in charge of this issue answering email messages received from users contacting us.

If you have any problems with IncrediMail you can either contact our support team via email or let me know here and I will do my best to assist you with any problem which might come up.

Best regards,
Maria
IncrediMail Team

[~Candy~]

And the same for me, Maria. Great job

[Windey45]

Originally Posted by MariaGold

I am happy to let you know we have just now released a new version which resolves this issue for Yahoo! users.

You can click here to download this version.

Once you have downloaded this version, you should go to the account settings and make sure it's configured as following:

* SMTP port - 465 with SSL checkbox checked
* POP3 port - 995 with SSL checkbox checked

After making the mentioned above adjustments you should be able to send mail without any problem.

Please let me know if this helped any of you.

Thank you so much. Have question, though. When I go to this link, it offers "Full Setup" or "Upgrade." I already have Incredimail XE - am just wanting to correct this problem with Att-Yahoo.

Also, when I click on "Version Details" - it says the last update was July 28, 2008. Doesn't list the change made yesterday? Am I in the right place?

Again, thank you for all your support.

Windey45

[KYA]

Yes it works in plain text.

[KYA]

Originally Posted by LauraMJ

l just want to say that we are very impressed with your time and effort on this thread. In all the years I've been here, I cannot recall any other email program company making the effort to come onto a thread and help like you have, giving free help and support to many who are not paid-for members of your email program. Plus how quickly IM came out with a fix for this, even when it was not their fault to begin with. IMO, this demonstrates just how much IM cares about it's product and the people that use it, whether that's the free version or the paid.

TSG is a huge site with a tremendous amount of traffic. This thread has already had over 1500 views and will get many more as time goes on.

Thank you and Incredimail for your commitment to service and product.

I echo Laura's post a huge thank you Maria & IM
Think I can enter my premium code & not mess anything up?
Thank you so much.
Judy

[mountaingirl53]

Windey:

Actually, I think the best place to go is go to Incredimail.com and at the bottom of the page click on Help Center. Then there is a link there that says: Yahoo sending problems - Technical solution. There's a "click here" in there with the correct download link.

Mountaingirl

[Windey45]

Thanks, Mountaingirl ... makes sense! Appreciate your help.

Windey

[MariaGold]

Windey45 - you can select both Full Version and Upgrade, both are IncrediMail XE - the full version downloads all installation files and is larger, while the Upgrade checks what needs updating and downloads that to your computer.

The Version Details took a short while to change, it is currently updated version 5.85 build 3800 Released September 23, 2008

KYA - Entering your IncrediMail Premium registration code should cause no problems whatsoever.

Regarding the problem you had with not being able to put the mouse cursor in the message box - Does it only occur with one specific letter background or with all of them but Plain Text?

Best regards,
Maria
IncrediMail Team

[KYA]

Good Morning Maria, Do I have to stay in plain text or do you have more instructions?

[KYA]

All but plain text.