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Firefox and Internet Explorer keep closing!


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nav2009's Avatar
nav2009 nav2009 is offline
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03-Jan-2009, 11:14 AM #1
Firefox and Internet Explorer keep closing!
My problem is that I have IE 7 and firefox 3, and recently they stopped working properly. What exactly happens is that when you click one any of them to open, they will load for half a second then close, as if i hit the 'x' button, no messages, no warning. I've tried uninstalling and reinstalling both programs but same problem.
This is the funny thing though, I ran a subscribed and paid version of webroot spy sweeper with anti-virus on my computer. It found trojans and other viruses, and I quickly deleted them. Then both Internet explorer and firefox were opening and quickly closing. I tried limewire and it worked fine with fast connection. later that night by miracle both IE and FF were working, no random closing, however Spy sweeper had a scheduled sweep and it did a thorough sweep of the computer. Now the net was still working, however as soon as i deleted the viruses, bpth firefox and internet explorer stuffed up. I ran anti malware, and still nothing happened, both firefox and internet explorer aren't working, and i really need help to fix this problem. Is there a program or application which can be downloaded, without sending me a virus which will remedy this?
Please help we aussies aren't computer savvy.
nav2009's Avatar
nav2009 nav2009 is offline
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03-Jan-2009, 12:02 PM #2
additional stuff
Sorry forgot to mention that everytime windows starts up,after logging in when the computer turns on, I click firefox. When i mean start up as all the programs load up and minimize to the system tray. Anyway as it is starting up, or before starting up I repeatedly click on firefox and wait for to load after,spy sweeper, desktop firewall and other programs have loaded. Here is another funny thing. It works as so, however if i try and open firefox after windows starts up, then it quickly closes after opening.
I tried closing programs like my firewall ad spy sweeper however ame thing occurs!
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dvk01   (Derek) dvk01 is offline dvk01 is authorized to help remove malware.
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03-Jan-2009, 12:56 PM #3
perhaps it is something to do with using cracks
http://forums.techguy.org/games/786258-zeus-crack.html

then

go to here and download 'Hijack This!' self installer. Save it to the desktop or other suitable place. DO NOT just press run from the website Double click on the file and it will install to C:\program files\hijackthis and create an entry in the start menu.
Click on the entry in start menu to run HijackThis
Click the "Scan" button, when the scan is finished the scan button will become "Save Log" click that and save the log.
Go to where you saved the log and click on "Edit > Select All" then click on "Edit > Copy" then Paste the log back here in a reply.
It will possibly show issues deserving our attention, but most of what it lists will be harmless or even required,
so do NOT fix anything yet.
Someone here will be happy to help you analyze the results.
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Derek Microsoft MVP/Windows - Security | Thespykiller | How to protect yourself and other Security Advice
Find out all about the European Wild Hedgehog, what you can do to save it from extinction Hedgehog Rescue
dvk01's Avatar
dvk01   (Derek) dvk01 is offline dvk01 is authorized to help remove malware.
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03-Jan-2009, 12:57 PM #4
depending on what is shown I might move this to malware or it might be something else
~Candy~'s Avatar
Retired Administrator with 103,708 posts.
 
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03-Jan-2009, 04:28 PM #5
While you're at it, you should uninstall Limewire
nav2009's Avatar
nav2009 nav2009 is offline
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04-Jan-2009, 12:37 AM #6
Solution!
I found a way to fix my web browser problem, I unistalled Webroot Spysweeper, Webroot desktop firewall, and Malwarebytes Anti-Malware. When I restarted my computer Internet Explorer and Firerfox were working fine. I installed all my anti-virus programs afreah and the web browsers still work.
Phil42's Avatar
Phil42 Phil42 is offline
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19-Jan-2009, 07:48 AM #7
I have a similar problem in that IE and FF will work for a short while then they give an error message and close. Found this thread and installed HJT and did a scan:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:35:39, on 19/01/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\eScan\TRAYICOS.EXE
C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Kontiki\KHost.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\PROGRA~1\eScan\MAILDISP.EXE
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\ESCAN\SPOOLER.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\PROGRA~1\eScan\VISTA\avpmapp.exe
C:\PROGRA~1\eScan\TRAYSSER.EXE
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Kontiki\KService.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\PROGRA~1\eScan\consctl.exe
C:\PROGRA~1\eScan\Vista\eScanMon.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\DOCUME~1\Phil\LOCALS~1\Temp\RtkBtMnt.exe
C:\Program Files\Common Files\MicroWorld\Agent\MWASER.EXE
C:\Program Files\Common Files\MicroWorld\Agent\MWAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\drwtsn32.exe
C:\WINDOWS\system32\drwtsn32.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\drwtsn32.exe
C:\WINDOWS\system32\drwtsn32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ig?hl=en&source=iglk
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.aceradvantage.com/stdreg/...06832126262535
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [LaunchApp] Alaunch
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [AzMixerSel] C:\Program Files\Realtek\Audio\InstallShield\AzMixerSel.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [eRecoveryService] C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [eScan Updater] C:\PROGRA~1\eScan\TRAYICOS.EXE /App
O4 - HKLM\..\Run: [MailScan Dispatcher] "C:\PROGRA~1\eScan\LAUNCH.EXE" /startup
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {D821DC4A-0814-435E-9820-661C543A4679} (CRLDownloadWrapper Class) - http://drmlicense.one.microsoft.com/.../en/crlocx.ocx
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: eScan Monitor Service - MicroWorld Technologies Inc. - C:\PROGRA~1\eScan\VISTA\avpmapp.exe
O23 - Service: eScan Server-Updater (eScan-trayicos) - MicroWorld Technologies Inc. - C:\PROGRA~1\eScan\TRAYSSER.EXE
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: MWAgent - MicroWorld Technologies Inc. - C:\Program Files\Common Files\MicroWorld\Agent\MWASER.EXE
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - C:\WINDOWS\System32\TuneUpDefragService.exe
--
End of file - 8132 bytes

I am using an Acer Aspre One with WinXP. I'd be really grateful for any help as this is very frustrating
~Candy~'s Avatar
Retired Administrator with 103,708 posts.
 
Join Date: Jan 2001
Experience: Advanced
19-Jan-2009, 12:37 PM #8
Hi and welcome. You need to start your own thread in the Malware Removal forum for your problem.
Phil42's Avatar
Phil42 Phil42 is offline
Junior Member with 16 posts.
 
Join Date: Jan 2009
Experience: Beginner
19-Jan-2009, 01:32 PM #9
O.K. thanks. I'll try that.
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