[wowdude]

hi guys i was wondering if you can help me


see i have this problem where i start my computer log in the usual then when i go on the internet explorer the internet works fine then when i close it for a bit to go do something else like play games minesweeper or what ever i try to go back on the internet and the google my homepage or iny other page wont open its a blank white page that wont load it only works again when i restart computer thanx.

oh and it keeps on doing that for 1 month now

[ElguaPaul]

You could try to "Reset Internet Explorer settings" option.

1. Open Internet Explorer
2. Tools > Internet Options
3. Click on the Advanced Tab
4. Press the Reset... button

Check to see if that resolves the issue without Rebooting you PC. If it does not, reboot and check again.

[wowdude]

ok ill try that thanks

[wowdude]

hi yea it didint work man still does it iny other things u can think to help me

[ElguaPaul]

It is possible that something like spyware or malware is causing it to behave that way. Have you run any anti-malware scans on your system? If not I would recommend Malwarebytes' (www.malwarebytes.com). It's free. It's a good idea to run this or something similar every once and a while.

1. Download Malwarebytes
2. Double-click mbam-setup.exe and follow the prompts to install the program.
3. Place check marks next to Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware.
4. Click Finish
5. If an update was found, it will download and install it.
6. Select Perform quick scan, then click Scan.
7. When the scan is complete, click OK and Show Results to view.
8. Be sure that eveything is checked and click Remove Selected.
9. The log will open in notepad.
10. Done
11. Reboot

Have you tried with a different web browser such as Firefox (www.firefox.com) or Google Chrome (www.google.com/chrome). This might allow you to browser the internet right away.

[wowdude]

ok thanks i will try that also

[wowdude]

hi paul i tried ure male ware byts or something and it found NOTHING

i wonder what it could be cuz i recently got an internal harddrive installed a 200 gig one and the tech guy changed the bios cetings or something to make the drive work i dont know really what he did my dad got him to do it

[wowdude]

hello can inyone help me plz

[tomdkat]

Does the problem persist if you boot Windows in safe mode with networking? Which version of Windows are you running? Are you using a wireless network connection to access the Internet or do you have a wired connection to a router of some kind? What kind of Internet connection do you have?

Peace...

[wowdude]

i have service pack 3 and the problem is not going thrue safe mode its when i log in the internet works then when i go off of it to do something else then click on the internet icon to launch it again the internet dosent load to inypages or my home page so inorder for it to work i have to restart the computer again then it does it again

and i have a wired connection with 100 speed with crappy telus my dad set it up with them but his computer works fine we share the same router his is upstairs so a corde comes down then conects to my computer with a splitter to make longer i tried taking the splitter off then connecting the cord but it still doesent work

[wowdude]

and i have windows xp professional

[tomdkat]

Thanks. I understand the problem you're having but I would like to know if it persists when the system is booted in safe mode. So, please boot the system in safe mode with networking and do what you normally do when the problem occurs and let me know if the problem happens.

Thanks!

Peace...

[wowdude]

hey man im admin but the safe mode has a password on it cuz the IT guy put it on there or i dont know if its a factory matter but inyways if i can get a tip on how to remove that password i would go on it

[wowdude]

hahahaha it happened but worse i booted into safe mode with networking and guess wat it wouldent even load to the page it wouldent go to iny page it wouldent work maybe thats the problem


ps i managed to boot into safe mode just took the password off my dads account hopefully u can tell me the problem

[tomdkat]

Originally Posted by wowdude

hahahaha it happened but worse i booted into safe mode with networking and guess wat it wouldent even load to the page it wouldent go to iny page it wouldent work maybe thats the problem

So, once you booted into safe mode with networking, you were NOT able to access any sites at all?

Can you boot into safe mode with networking and issue this command in a command prompt window:

ipconfig /all

and post the output here?

Peace...