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Solved: Browser Locking Up

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Rugged's Avatar
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Member with 63 posts.
 
Join Date: Jun 2006
Location: Baldwin, NY, USA
Experience: Intermediate
14-Jan-2009, 02:22 AM #1
Unhappy Solved: Browser Locking Up
For awhile now, Firefox 3 has been locking up on me. It lasts different amounts of time, from a couple to as much as 20 seconds-ish. I'm not sure what to do. I've ran the bootable diag tool for my Hitachi HDD. The browser is fully up to date. I was using Vista x64, I recently upgraded to the Windows 7 Beta, but the issue occurs in either OS. I've ran NOD32, Malwarebytes, and Spybot, nothing found. CPU and RAM usage all normal. GPU driver up to date.

Current Add-ons installed:
Adblock Plus
Chatzilla
ChromaTabs Plus
FireShot
Tabs Open Relative

System right now:
Windows 7 Beta
Gigabyte GA-P35-DS3L
Core 2 Quad Q6600
4GB DDR2 800 RAM
GeForce 8400GS

I'd be so happy if I could get this cleared up. Thanks for reading!

Last edited by Rugged; 14-Jan-2009 at 02:59 AM..
rainforest123's Avatar
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14-Jan-2009, 04:08 AM #2
The following questions pertain to Vista.

Have you started FF with no add ons?

Does the problem happen with all sites or some sites?

When, in Vista, did the problem begin? Can you relate the onset to the installation or removal of hardware or software, to include Windows updates or anti malware updates?

Control panel > admin tools > event viewer.
Maximize screen.
On the left, left click on Windows logs.
Left click "applications"
Look for errors that are listed when the problem occurs.
Left click on "system".
Look for errors that are listed when the problem occurs.

Copy the information. Paste it into notepad or into a reply box here; attach the notepad file using "go advanced" button.

How many FF tabs, in total do you have when the problem occurs. Sometimes FF crashes for me when I have > 30 tabs open; 3 to 6 instances of FF.

Using task manager, watch the amount of ram FF is using and the amount of ram available. I suspect that when FF consumes "x" MB of ram, or there are "xx" MB of ram free, FF will crash.

FF often tells me a log has been created, but I do not know where the log is kept.

What happens when you view the sites with IE 7?

RF123
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Rugged's Avatar
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Location: Baldwin, NY, USA
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14-Jan-2009, 10:11 AM #3
Thank you for the response.

I may have found the source of the problem, but am not sure yet. I uninstalled 2 other add-ons right before the initial post (Embedded Objects and WIZZ RSS Reader), and haven't had the issue since. The issue seems random, so I can't reproduce it (definitely not CPU/RAM related, I opened 80+ tabs at once, some containing self-starting video, no issues).

To clarify, it's not that Firefox crashes, it just hangs for a few seconds, sometimes longer than others, and sometimes says (Not Responding) temporarily in the title bar during the hang.

I'll wait 2 days and see if it comes back. I'll post then (or sooner if it reappears).
rainforest123's Avatar
Distinguished Member with 6,632 posts.
 
Join Date: Dec 2004
Experience: Advanced
15-Jan-2009, 03:33 PM #4
R:
That is different.
The FF not responding also occurs when I have many tabs open. It occurs, on my computer, when 1 of the tabs is refreshing, or if I have used the "sort by name" feature of FF's bookmarks.

unsubscribed

Best of success.

RF123
Rugged's Avatar
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Member with 63 posts.
 
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Location: Baldwin, NY, USA
Experience: Intermediate
22-Jan-2009, 05:06 AM #5
Yeah, that fixed it... solved.
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Tags
browser, firefox, locking up, lockup, stuttering

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