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Outlook & Outlook Express Problems

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ClydeF's Avatar
Computer Specs
Junior Member with 2 posts.
 
Join Date: May 2009
Experience: Intermediate
13-May-2009, 04:01 PM #1
Outlook & Outlook Express Problems
I have been using Outlook Express 6 which seems to be working fine. However, I wanted to switch to Outlook. When I try to install Outlook, I get a message that "Outlook Express 5 or higher needs to be installed." It is installed and working.
When I boot up the computer, I get a message that "Outlook Express has been removed and asks if I want to remove related files." I don't want to lose all of my stuff in Outlook Express, so I say "No" and the system continues with boot-up.
I am running Windows XP Pro with 2.53 GHz system and 1.00 GHz RAM. I have scanned for Adware, and Spyware and run a good antivirus program (Avast) which is kept up to date. I am also using Office XP.
Can someone please assist with this or will I have to do a complete "format" and start over.
Thanks for any assistance.
ClydeF's Avatar
Computer Specs
Junior Member with 2 posts.
 
Join Date: May 2009
Experience: Intermediate
14-May-2009, 10:12 PM #2
Looks like no answers to this one. However, I found the problem as below :
"This happens after setting the IsInstalled flags to 0, as a part of the suggestion in article Q318378. But, after reinstallation of Internet Explorer, the IsInstalled value should change to 1 automatically. If that does not happen, manually edit the registry and set the value to 1 in both of these locations
For Internet Explorer
HKEY_LOCAL_MACHINE
\SOFTWARE
\Microsoft
\Active Setup
\Installed Components
\{89820200-ECBD-11cf-8B85-00AA005B4383}
For Outlook Express
HKEY_LOCAL_MACHINE
\SOFTWARE
\Microsoft
\Active Setup
\Installed Components
\{44BBA840-CC51-11CF-AAFA-00AA00B6015C}"
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