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Solved: Runescape website won't load??


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geoff202's Avatar
geoff202 geoff202 is offline
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Member with 33 posts.
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Join Date: Dec 2007
Experience: Intermediate
02-Jul-2009, 07:39 PM #1
Solved: Runescape website won't load??
Hi I have a laptop (Acer TravelMate 370) that was recently fitted with a new HDD - the old one crashed. System is Win XP Home SP3, Pentium 4, 1.4 GHz with 500 MB RAM.
Recently my son has had a problem logging on to www.runescape.com - the home page loads but when he tries to 'play now' the browser closes. This happens in Firefox (latest version). When I try in IE 8 I get a message that it has tried to restore the website -

"We were unable to return you to runescape.com.

Internet Explorer has stopped trying to restore this website. It appears that the website continues to have a problem.
What you can do:
Go to your home page

Try to return to runescape.com"


I've run scans with anti virus (AVG, SpywareBlaster, SuperAntiSpyware & MalwareBytes) to no avail.

Any suggestions?

Thanks.
geoff202's Avatar
geoff202 geoff202 is offline
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Member with 33 posts.
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Join Date: Dec 2007
Experience: Intermediate
02-Jul-2009, 07:46 PM #2
p.s. Every time this happens I also get the following msg onto my desktop -

# An unexpected error has been detected by Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x0512c77a, pid=1844, tid=2572
#
# Java VM: Java HotSpot(TM) Client VM (10.0-b19 mixed mode, sharing windows-x86)
# Problematic frame:
# V [jvm.dll+0xcc77a]
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
#

--------------- T H R E A D ---------------

Current thread (0x03089000): JavaThread "main" [_thread_in_vm, id=2572, stack(0x01860000,0x01a60000)]

siginfo: ExceptionCode=0xc0000005, reading address 0x00000008

Registers:
EAX=0x00000000, EBX=0x00000000, ECX=0x00000008, EDX=0x01a543f0
ESP=0x01a54218, EBP=0x00000000, ESI=0x03089000, EDI=0x00000000
EIP=0x0512c77a, EFLAGS=0x00010246

Top of Stack: (sp=0x01a54218)
0x01a54218: 05134311 00000000 00000000 030890f4
0x01a54228: 01a5427c 6d32198b 00000000 03089000
0x01a54238: 00000000 03089000 00000000 20aa8768
0x01a54248: 209dd708 0000000c 2aa29128 00000000
0x01a54258: 2b25b458 6d314e78 030890f4 6d3224a4
0x01a54268: 00000000 030890f4 00000000 00000000
0x01a54278: 03089000 01a542a8 6d3156d3 030890f4
0x01a54288: 01a542a7 6d3224a4 6d3224c0 6d321978

Instructions: (pc=0x0512c77a)
0x0512c76a: 83 c4 18 c3 cc cc 8b 44 24 04 8b 0d 44 10 28 05
0x0512c77a: 8b 04 01 c3 cc cc 8b 44 24 04 8b 0d 3c 10 28 05


Stack: [0x01860000,0x01a60000], sp=0x01a54218, free space=2000k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
V [jvm.dll+0xcc77a]

[error occurred during error reporting (printing native stack), id 0xc0000005]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
v ~BufferBlob::Interpreter
v ~BufferBlob::Interpreter
v ~BufferBlob::Interpreter
v ~BufferBlob::Interpreter
v ~BufferBlob::Interpreter
v ~BufferBlob::StubRoutines (1)

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )
0x09fb0400 JavaThread "CacheCleanUpThread" daemon [_thread_new, id=3180, stack(0x00000000,0x00000000)]
0x05486400 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=3468, stack(0x09eb0000,0x09fb0000)]
0x0547a000 JavaThread "AWT-Windows" daemon [_thread_in_native, id=3472, stack(0x09db0000,0x09eb0000)]
0x05479400 JavaThread "AWT-Shutdown" [_thread_blocked, id=2176, stack(0x09cb0000,0x09db0000)]
0x05477c00 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=3396, stack(0x09bb0000,0x09cb0000)]
0x053f6800 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=696, stack(0x099b0000,0x09ab0000)]
0x053fe000 JavaThread "CompilerThread0" daemon [_thread_blocked, id=3352, stack(0x098b0000,0x099b0000)]
0x053fcc00 JavaThread "Attach Listener" daemon [_thread_blocked, id=3404, stack(0x097b0000,0x098b0000)]
0x053fc000 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=1904, stack(0x096b0000,0x097b0000)]
0x053b1800 JavaThread "Finalizer" daemon [_thread_blocked, id=3816, stack(0x095b0000,0x096b0000)]
0x053b0800 JavaThread "Reference Handler" daemon [_thread_blocked, id=3812, stack(0x05ee0000,0x05fe0000)]
=>0x03089000 JavaThread "main" [_thread_in_vm, id=2572, stack(0x01860000,0x01a60000)]

Other Threads:
0x053af400 VMThread [stack: 0x054e0000,0x055e0000] [id=2264]
0x053f7800 WatcherThread [stack: 0x09ab0000,0x09bb0000] [id=3360]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
def new generation total 960K, used 874K [0x209d0000, 0x20ad0000, 0x21130000)
eden space 896K, 97% used [0x209d0000, 0x20aaaaf0, 0x20ab0000)
from space 64K, 0% used [0x20ab0000, 0x20ab0000, 0x20ac0000)
to space 64K, 0% used [0x20ac0000, 0x20ac0000, 0x20ad0000)
tenured generation total 4096K, used 0K [0x21130000, 0x21530000, 0x269d0000)
the space 4096K, 0% used [0x21130000, 0x21130000, 0x21130200, 0x21530000)
compacting perm gen total 12288K, used 702K [0x269d0000, 0x275d0000, 0x2a9d0000)
the space 12288K, 5% used [0x269d0000, 0x26a7f938, 0x26a7fa00, 0x275d0000)
ro space 8192K, 62% used [0x2a9d0000, 0x2aed28e8, 0x2aed2a00, 0x2b1d0000)
rw space 12288K, 52% used [0x2b1d0000, 0x2b8185d8, 0x2b818600, 0x2bdd0000)

Dynamic libraries:
0x00400000 - 0x0049c000 C:\Program Files\Internet Explorer\iexplore.exe
0x7c900000 - 0x7c9b2000 C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c8f6000 C:\WINDOWS\system32\kernel32.dll
0x77dd0000 - 0x77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
0x77e70000 - 0x77f02000 C:\WINDOWS\system32\RPCRT4.dll
0x77fe0000 - 0x77ff1000 C:\WINDOWS\system32\Secur32.dll
0x7e410000 - 0x7e4a1000 C:\WINDOWS\system32\USER32.dll
0x77f10000 - 0x77f59000 C:\WINDOWS\system32\GDI32.dll
0x77c10000 - 0x77c68000 C:\WINDOWS\system32\msvcrt.dll
0x77f60000 - 0x77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
0x7c9c0000 - 0x7d1d7000 C:\WINDOWS\system32\SHELL32.dll
0x774e0000 - 0x7761d000 C:\WINDOWS\system32\ole32.dll
0x3dfd0000 - 0x3e1b8000 C:\WINDOWS\system32\iertutil.dll
0x78130000 - 0x78261000 C:\WINDOWS\system32\urlmon.dll
0x77120000 - 0x771ab000 C:\WINDOWS\system32\OLEAUT32.dll
0x76390000 - 0x763ad000 C:\WINDOWS\system32\IMM32.DLL
0x629c0000 - 0x629c9000 C:\WINDOWS\system32\LPK.DLL
0x74d90000 - 0x74dfb000 C:\WINDOWS\system32\USP10.dll
0x773d0000 - 0x774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83\comctl32.dll
0x5d090000 - 0x5d12a000 C:\WINDOWS\system32\comctl32.dll
0x3e1c0000 - 0x3ec51000 C:\WINDOWS\system32\IEFRAME.dll
0x763b0000 - 0x763f9000 C:\WINDOWS\system32\comdlg32.dll
0x451f0000 - 0x451f6000 C:\Program Files\Internet Explorer\xpshims.dll
0x5ad70000 - 0x5ada8000 C:\WINDOWS\system32\uxtheme.dll
0x74720000 - 0x7476c000 C:\WINDOWS\system32\MSCTF.dll
0x63000000 - 0x63014000 C:\WINDOWS\system32\SynTPFcs.dll
0x77c00000 - 0x77c08000 C:\WINDOWS\system32\VERSION.dll
0x01a60000 - 0x01d25000 C:\WINDOWS\system32\xpsp2res.dll
0x76fd0000 - 0x7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
0x77050000 - 0x77115000 C:\WINDOWS\system32\COMRes.dll
0x439b0000 - 0x439f0000 C:\Program Files\Internet Explorer\ieproxy.dll
0x77920000 - 0x77a13000 C:\WINDOWS\system32\SETUPAPI.dll
0x3d930000 - 0x3da16000 C:\WINDOWS\system32\WININET.dll
0x02060000 - 0x02069000 C:\WINDOWS\system32\Normaliz.dll
0x71ab0000 - 0x71ac7000 C:\WINDOWS\system32\ws2_32.dll
0x71aa0000 - 0x71aa8000 C:\WINDOWS\system32\WS2HELP.dll
0x77b40000 - 0x77b62000 C:\WINDOWS\system32\appHelp.dll
0x76ee0000 - 0x76f1c000 C:\WINDOWS\system32\RASAPI32.dll
0x76e90000 - 0x76ea2000 C:\WINDOWS\system32\rasman.dll
0x5b860000 - 0x5b8b5000 C:\WINDOWS\system32\NETAPI32.dll
0x76eb0000 - 0x76edf000 C:\WINDOWS\system32\TAPI32.dll
0x76e80000 - 0x76e8e000 C:\WINDOWS\system32\rtutils.dll
0x76b40000 - 0x76b6d000 C:\WINDOWS\system32\WINMM.dll
0x769c0000 - 0x76a74000 C:\WINDOWS\system32\USERENV.dll
0x77c70000 - 0x77c94000 C:\WINDOWS\system32\msv1_0.dll
0x76d60000 - 0x76d79000 C:\WINDOWS\system32\iphlpapi.dll
0x722b0000 - 0x722b5000 C:\WINDOWS\system32\sensapi.dll
0x71a50000 - 0x71a8f000 C:\WINDOWS\system32\mswsock.dll
0x662b0000 - 0x66308000 C:\WINDOWS\system32\hnetcfg.dll
0x71a90000 - 0x71a98000 C:\WINDOWS\System32\wshtcpip.dll
0x76fc0000 - 0x76fc6000 C:\WINDOWS\system32\rasadhlp.dll
0x75cf0000 - 0x75d81000 C:\WINDOWS\system32\MLANG.dll
0x755c0000 - 0x755ee000 C:\WINDOWS\system32\msctfime.ime
0x6c7f0000 - 0x6c901000 C:\Program Files\AVG\AVG8\avgssie.dll
0x6a630000 - 0x6a766000 C:\Program Files\AVG\AVG8\avgapix.dll
0x028c0000 - 0x0295b000 C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_6b128700\MSVCR80.dll
0x6db90000 - 0x6dc89000 C:\Program Files\AVG\AVG8\avgxpl.dll
0x7c420000 - 0x7c4a7000 C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_6b128700\MSVCP80.dll
0x76f20000 - 0x76f47000 C:\WINDOWS\system32\DNSAPI.dll
0x6a920000 - 0x6a9f1000 C:\Program Files\AVG\AVG8\avgcfgx.dll
0x6bc50000 - 0x6bca3000 C:\Program Files\AVG\AVG8\avglogx.dll
0x10000000 - 0x10050000 C:\Program Files\AVG\AVG8\avglngx.dll
0x02e20000 - 0x02e46000 C:\Program Files\AVG\AVG8\avglvex.dll
0x02e60000 - 0x02f6f000 C:\WINDOWS\WinSxS\x86_Microsoft.VC80.MFC_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_3bf8fa05\MFC80.DLL
0x5d360000 - 0x5d36e000 C:\WINDOWS\WinSxS\x86_Microsoft.VC80.MFCLOC_1fc8b3b9a1e18e3b_8.0.50727.762_ x-ww_91481303\MFC80ENU.DLL
0x6d7c0000 - 0x6d83b000 C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
0x7c340000 - 0x7c396000 C:\Program Files\Java\jre1.6.0_04\bin\MSVCR71.dll
0x03090000 - 0x030d1000 C:\WINDOWS\system32\ProcessProtection.dll
0x7d1e0000 - 0x7d49c000 C:\WINDOWS\system32\msi.dll
0x7e720000 - 0x7e7d0000 C:\WINDOWS\system32\SXS.DLL
0x71d40000 - 0x71d5b000 C:\WINDOWS\system32\actxprxy.dll
0x3da20000 - 0x3dfcc000 C:\WINDOWS\system32\mshtml.dll
0x03390000 - 0x033b9000 C:\WINDOWS\system32\msls31.dll
0x76bf0000 - 0x76bfb000 C:\WINDOWS\system32\PSAPI.DLL
0x72ea0000 - 0x72f0f000 C:\WINDOWS\system32\ieapfltr.dll
0x77a80000 - 0x77b15000 C:\WINDOWS\system32\CRYPT32.dll
0x77b20000 - 0x77b32000 C:\WINDOWS\system32\MSASN1.dll
0x03980000 - 0x039af000 C:\WINDOWS\system32\iepeers.dll
0x73000000 - 0x73026000 C:\WINDOWS\system32\WINSPOOL.DRV
0x746f0000 - 0x7471a000 C:\WINDOWS\system32\msimtf.dll
0x63380000 - 0x63434000 C:\WINDOWS\system32\jscript.dll
0x1b000000 - 0x1b00c000 C:\WINDOWS\system32\ImgUtil.dll
0x1b060000 - 0x1b06e000 C:\WINDOWS\system32\pngfilt.dll
0x35c50000 - 0x35c89000 C:\WINDOWS\system32\Dxtrans.dll
0x76b20000 - 0x76b31000 C:\WINDOWS\system32\ATL.DLL
0x6d430000 - 0x6d43a000 C:\WINDOWS\system32\ddrawex.dll
0x73760000 - 0x737ab000 C:\WINDOWS\system32\DDRAW.dll
0x73bc0000 - 0x73bc6000 C:\WINDOWS\system32\DCIMAN32.dll
0x76380000 - 0x76385000 C:\WINDOWS\system32\msimg32.dll
0x74980000 - 0x74a94000 C:\WINDOWS\system32\msxml3.dll
0x76c30000 - 0x76c5e000 C:\WINDOWS\system32\WINTRUST.dll
0x76c90000 - 0x76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll
0x72d20000 - 0x72d29000 C:\WINDOWS\system32\wdmaud.drv
0x72d10000 - 0x72d18000 C:\WINDOWS\system32\msacm32.drv
0x77be0000 - 0x77bf5000 C:\WINDOWS\system32\MSACM32.dll
0x77bd0000 - 0x77bd7000 C:\WINDOWS\system32\midimap.dll
0x767f0000 - 0x76817000 C:\WINDOWS\system32\schannel.dll
0x68000000 - 0x68036000 C:\WINDOWS\system32\rsaenh.dll
0x68100000 - 0x68126000 C:\WINDOWS\system32\dssenh.dll
0x74c80000 - 0x74cac000 C:\WINDOWS\system32\oleacc.dll
0x76080000 - 0x760e5000 C:\WINDOWS\system32\MSVCP60.dll
0x6d6b0000 - 0x6d6d1000 C:\Program Files\Java\jre1.6.0_04\bin\npjpi160_04.dll
0x6d400000 - 0x6d41b000 C:\Program Files\Java\jre1.6.0_04\bin\jpiexp.dll
0x6d1b0000 - 0x6d1c1000 C:\Program Files\Java\jre1.6.0_04\bin\deploy.dll
0x71ad0000 - 0x71ad9000 C:\WINDOWS\system32\wsock32.dll
0x76fb0000 - 0x76fb8000 C:\WINDOWS\System32\winrnr.dll
0x76f60000 - 0x76f8c000 C:\WINDOWS\system32\WLDAP32.dll
0x6d450000 - 0x6d474000 C:\Program Files\Java\jre1.6.0_04\bin\jpishare.dll
0x05060000 - 0x052b0000 C:\PROGRA~1\Java\JRE16~1.0_0\bin\client\jvm.dll
0x6d270000 - 0x6d278000 C:\PROGRA~1\Java\JRE16~1.0_0\bin\hpi.dll
0x6d770000 - 0x6d77c000 C:\PROGRA~1\Java\JRE16~1.0_0\bin\verify.dll
0x6d310000 - 0x6d32f000 C:\PROGRA~1\Java\JRE16~1.0_0\bin\java.dll
0x6d7b0000 - 0x6d7bf000 C:\PROGRA~1\Java\JRE16~1.0_0\bin\zip.dll
0x6d000000 - 0x6d12e000 C:\Program Files\Java\jre1.6.0_04\bin\awt.dll
0x6d210000 - 0x6d263000 C:\Program Files\Java\jre1.6.0_04\bin\fontmanager.dll

VM Arguments:
jvm_args: -Xbootclasspath/a:C:\PROGRA~1\Java\JRE16~1.0_0\lib\deploy.jar;C:\PROGRA~1\Java\JRE16~1.0_0\ lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.6.0_04 -Djavaplugin.nodotversion=160_04 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE16~1.0_0 -Djavaplugin.vm.options=-Djava.class.path=C:\PROGRA~1\Java\JRE16~1.0_0\classes -Xbootclasspath/a:C:\PROGRA~1\Java\JRE16~1.0_0\lib\deploy.jar;C:\PROGRA~1\Java\JRE16~1.0_0\ lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.6.0_04 -Djavaplugin.nodotversion=160_04 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE16~1.0_0
java_command: <unknown>
Launcher Type: generic

Environment Variables:
PATH=C:\PROGRA~1\Java\JRE16~1.0_0\bin;C:\Program Files\Internet Explorer;;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;.
USERNAME=user
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 6 Model 9 Stepping 5, GenuineIntel



--------------- S Y S T E M ---------------

OS: Windows XP Build 2600 Service Pack 3

CPU:total 1 (1 cores per cpu, 1 threads per core) family 6 model 9 stepping 5, cmov, cx8, fxsr, mmx, sse, sse2

Memory: 4k page, physical 506288k(101140k free), swap 1184908k(693432k free)

vm_info: Java HotSpot(TM) Client VM (10.0-b19) for windows-x86 JRE (1.6.0_04-b12), built on Dec 14 2007 00:51:20 by "java_re" with MS VC++ 7.1

time: Fri Jul 03 11:28:27 2009
elapsed time: 1 seconds

Hope this helps.
potatoe75's Avatar
potatoe75 potatoe75 is offline
Junior Member with 2 posts.
 
Join Date: Jul 2009
Experience: Beginner
25-Jul-2009, 09:09 PM #3
What you do to get it to work?
geoff202's Avatar
geoff202 geoff202 is offline
Computer Specs
Member with 33 posts.
THREAD STARTER
 
Join Date: Dec 2007
Experience: Intermediate
26-Jul-2009, 08:42 PM #4
I updated the Java Runtime Environment from their website & I also cleared my hosts file which was slowing down the laptop anyway.
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