[badger1]

I just brought home my pc from work where it has been for months doing offline work. Before I took it from home the Internet worked fine (IE). I can use my laptop just fine from home on this connection, but when I went to rehook the pc back up and get on the internet, nothing. I had to run the ipconfig /all to get the info again and then it connected just fine. Pinged and everything was 4 out of 4. Even tried defaulting winsock, and nothing. Does anybody have ANY suggestions of what might be wrong here? I don't have any new programs on my pc, dont' use any fancy security, don't have Norton or anything. Just can't figure this out....help!!!!

[pedroguy]

Welcome to TSG.

So,sorry,I am a bit confused.

You can or cannot get onto the net with the pc ?
"I had to run the ipconfig /all to get the info again and then it connected just fine. "

If you do not have a connection.Let's see this info.

From a Johnwill post on the Networking Forum

Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

IPCONFIG /ALL

PING <computer_IP_address> For addresses,follow instructions below….

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING www.yahoo.com
Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. IPV4 for Vista

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
______

[badger1]

that seems to be the question i think as to whether I am connected or not. My pc says I am but...no pages will load. Here's the info you requested I believe below, I just retyping ti form the monitor of the pc that's not loading pages:

Host name: Computer
Primary DNS Suffix: (there was nothing listed, just blank)
Node Type: Broadcast
IP Routing Enabled: No
WINS Proxy Enabled: No

Ethernet adapter LAN
Connection-sppecific DNS Suffix: (blank)
Description: Inter (R) PRO/100 VE Network Connection
Physical Address: 00-07-E9-90-18-60
Dhcp Enabled: No
IP Address: 98.223.100.212
Subnet Mask: 255.255.241.0
Default Gateway: 68.88.72.134
DNS Server: 68.88.77.134

Thank you for your help and I hope this is what your were askign for.

[pedroguy]

OK:I see a lot wrong here,but need more info.
What is your operating system ?

Need the results of these pings.

PING <dns_servers>

PING 206.190.60.37

PING www.yahoo.com
Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

If this is a Vista system.

Follow these instructions .

From a Johnwill postConfigure DHCP for Windows Vista.
1. Click on the Start menu, and select Control Panel.
2. Click on Network and Internet. (Skip this step if you do not see this Control Panel item.)
3. Click on Network and Sharing Center.
4. Click on Manage network connections.
5. Right click on Local Area Connection and choose Properties. If Windows say it needs your permission to continue, click Continue.
6. Select Internet Protocol Version 4(TCP/IPv4) and click Properties.
7. Select Obtain an IP address automatically.
8. Select Obtain DNS server address automatically.
9. Click OK to close the TCP/IP Properties window.
10. Click OK to close the Local Area Connection Properties window.
11. Click Close to close the Network Connections window.
12. Click Close to close the Control Panel window.
13. Restart your computer.

Also,check that the following services are started,especially dns and dhcp clients.

Network check list .

Network check list courtesy of Johnwill and Terrynet of the Networking Forum

Here's a networking debug checklist.





Check your Services are Started on all PCs:
• Computer Browser
• DHCP Client
• DNS Client
• Network Connections
• Network Location Awareness
• Remote Procedure Call (RPC)
• Server
• TCP/IP Netbios helper
• Workstation

Note: You can check the services in Control Panel, Administrative Tools, Services.

All of these services should be started, and their startup type should be automatic.

[badger1]

My system is Windows XP. Everything on the check list you provided had been started. I tried to ping <dns_servers> but it came back saying there was a syntax not needed. Tried to ping 206.190.60.37 and it came back with sent:4 Rec: 0 Loss 4 (100% loss), and could not ping yahoo. Said it coul dnot find it....
Very confused then why my pc says it's connected then...

[badger1]

When I tried to let it Obtain the IP and DNS automatically the connection came up saying the connection was too weak or almost not there. If I type in the IP and DNS, the connection says it's good...but still can't load pages. Just says Could not load this page....and all that.

[pedroguy]

Hi:It would be a lot easier for me to diagnose,if you could copy/paste all the results from your ipconfig and pings

Your dns server ping should read.

ping 68.88.77.134.

Are you using a standalone router.?
Please provide me the make and models of your modem (and router)
And just to confirm again,in services,the dns and dhcp clients are running ? I ask that because your ipconfig indicates that dhcp is not running.
I will be out celebrating the 4th here on our little island paradise so will not be back on the net till tomorrow.
There are others here who can chime in also.If not,will catch you tomorrow.

[badger1]

yep, says they are stared. I do apologize, but have no way of transferring the copied results onto here. One (this one) is online, but the other one doesn't seem to be and I have no discs here. My router is a Comast Arris router model: TM502G.

[pedroguy]

OK;I am confused(not an unusual state for me)but in searching tm502G,
I find this.
According to Arris' website, the TM502G is a modem only, not a router. If you have this connected to a wireless router, we'd need to know the brand and model of the router. Most routers already support several types of wireless security protocols, but accessing and setting them up differs.

So,if a modem,have you followed the setup instructions in user's guide starting at page 52 + ?
Have you done a power on reset of the modem ?Power off for at least 30 seconds.

Also,just to cover an outside base,do a tcpip stack repair,like so.

Stack repair for XP and Vista.
Courtesy of Johnwill of the Networking forum.

TCP/IP stack repair options for use with Windows XP with SP2/SP3.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type the following netsh commands..

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.

How about the ping to 68.88.77.134? results ?

[badger1]

Oops. Sorry. It's not connected to a wireless. I'm using the same modem for my laptop that works just fine. I did the winsock thing yesterday and just now did it again, and rebooted but it goes to saying Limited or no conecctivity. So I manually put in the IP and DNS again. It says connted at 100 again but still no pages. Now, when I try to ping the DNS I'm typing in "ping <dns_servers>"...is that right? I want to say how much I appreciate your patience with me. I though tI knew an adequate amount about computed until now...

[pedroguy]

Ping dns server should be.

ping 68.88.77.134

also let's ping

68.88.72.134

[badger1]

Right, but what should I type exactly to check that...

[pedroguy]

Excerpt from post #2:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:




PING 68.88.72.134
PING 68.88.77.134
PING 206.190.60.37

PING www.yahoo.com

[badger1]

pinged and both came back saying 'request timed out' 3 times, followed by the tally declaring that Sent: 4 Recieved: 0 Lost: 4 (100% loss)
Could not ping yahoo...

[pedroguy]

Almost tapped out here.
Please confirm that you have followed the modem user's manual from the pages I detailed above.
Then let's see another ipconfig /all
Confirm that you have done a power on reset of the modem.Off for at least 30 seconds.
And my last suggestion might be to call your ISP(If they provided the modem),and see if they can tell you how your modem should be configured or if there is any more current firmware available for your modem..