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MattHobbs's Avatar
MattHobbs MattHobbs is offline   MattHobbs has a birthday soon!
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Join Date: Dec 2008
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20-Jul-2009, 06:37 AM #1
AOL Blacklist
Hi Guys,

Our work IP address has been blacklisted by AOL because we got attacked a few months back, we've been removed from all other blacklists but we can't seem to get taken off the AOL one.

After 30minutes on the phone being moved from department to department and person to "techy" (I use this word very loosely) and no luck.

Does anyone know how I can get myself removed please? - I've been trying for about a week and a half now _. As we have some of our customers on AOL I'm getting nagged at to sort it out.


Thanks in advanced for any help you can give.

Matt

Edit:

This will hopefully help as well. This is the Transcript log that was bounced back.

----------------
Failed address: dewents@aol.com

--- Session Transcript ---
Wed 2009-07-15 09:08:21: Parsing message <xxxxxxxxxxxxxxxxxxxxxxxx\pd35000042061.msg>
Wed 2009-07-15 09:08:21: * From: Peter.Kingham@academyoftraining.co.uk
Wed 2009-07-15 09:08:21: * To: dewents@aol.com
Wed 2009-07-15 09:08:21: * Subject: FAW expirey
Wed 2009-07-15 09:08:21: * Size (bytes): 3407
Wed 2009-07-15 09:08:21: * Message-ID: <WC20090715080820.2901EA@academyoftraining.co.uk>
Wed 2009-07-15 09:08:21: Attempting SMTP connection to [aol.com]
Wed 2009-07-15 09:08:21: Resolving MX records for [aol.com] (DNS Server: 192.168.100.1)...
Wed 2009-07-15 09:08:21: * P=015 S=000 D=aol.com TTL=(60) MX=[mailin-04.mx.aol.com] {64.12.138.57}
Wed 2009-07-15 09:08:21: * P=015 S=001 D=aol.com TTL=(60) MX=[mailin-01.mx.aol.com] {64.12.222.197}
Wed 2009-07-15 09:08:21: * P=015 S=002 D=aol.com TTL=(60) MX=[mailin-02.mx.aol.com] {64.12.138.120}
Wed 2009-07-15 09:08:21: * P=015 S=003 D=aol.com TTL=(60) MX=[mailin-03.mx.aol.com] {205.188.252.17}
Wed 2009-07-15 09:08:21: * P=015 S=004 D=aol.com TTL=(60) MX=[mailin-01.mx.aol.com] {205.188.156.248} multi-homed
Wed 2009-07-15 09:08:21: * P=015 S=005 D=aol.com TTL=(60) MX=[mailin-01.mx.aol.com] {205.188.159.57} multi-homed
Wed 2009-07-15 09:08:21: * P=015 S=006 D=aol.com TTL=(60) MX=[mailin-01.mx.aol.com] {64.12.137.169} multi-homed
Wed 2009-07-15 09:08:21: * P=015 S=007 D=aol.com TTL=(60) MX=[mailin-02.mx.aol.com] {205.188.155.72} multi-homed
Wed 2009-07-15 09:08:21: * P=015 S=008 D=aol.com TTL=(60) MX=[mailin-02.mx.aol.com] {205.188.249.91} multi-homed
Wed 2009-07-15 09:08:21: * P=015 S=009 D=aol.com TTL=(60) MX=[mailin-02.mx.aol.com] {64.12.137.89} multi-homed
Wed 2009-07-15 09:08:21: * P=015 S=010 D=aol.com TTL=(60) MX=[mailin-03.mx.aol.com] {64.12.138.153} multi-homed
Wed 2009-07-15 09:08:21: * P=015 S=011 D=aol.com TTL=(60) MX=[mailin-03.mx.aol.com] {205.188.109.56} multi-homed
Wed 2009-07-15 09:08:21: * P=015 S=012 D=aol.com TTL=(60) MX=[mailin-04.mx.aol.com] {64.12.138.88} multi-homed
Wed 2009-07-15 09:08:21: * P=015 S=013 D=aol.com TTL=(60) MX=[mailin-04.mx.aol.com] {205.188.159.216} multi-homed
Wed 2009-07-15 09:08:21: Attempting SMTP connection to [64.12.138.57:25]
Wed 2009-07-15 09:08:21: Waiting for socket connection...
Wed 2009-07-15 09:08:22: * Connection established (192.168.100.1:1488 -> 64.12.138.57:25)
Wed 2009-07-15 09:08:22: Waiting for protocol to start...
Wed 2009-07-15 09:08:22: <-- 554- (RTR:BB) http://postmaster.info.aol.com/errors/554rtrbb.html
Wed 2009-07-15 09:08:22: <-- 554 Connecting IP: 212.56.100.10
Wed 2009-07-15 09:08:22: --> QUIT
--- End Transcript ---

Last edited by MattHobbs; 20-Jul-2009 at 06:42 AM..
Ratboy's Avatar
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Location: La Verne, CA USA
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22-Jul-2009, 12:16 AM #2
MattHobbs,

Since AOL is the one that has you black listed, I'm not sure there is anything we can do for you. You are going to have to go through AOL to get this resolved.

Let ask what may be a silly question. Have you gone to the link (below) provided in the log and submitted the required form?

http://postmaster.info.aol.com/errors/554rtrbb.html
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