   | Junior Member with 24 posts. | | Join Date: Sep 2009 Experience: Intermediate | |  Connection Issues I have a laptop with Vista on it. I have wireless internet and it is connected because I am using it now. However my computer will only allow certain programs access to the internet. Or at least that's what I have assumed is happening.
The only programs that will connect to the internet are IE7, YIM and Windows Live Messenger. No other programs will connect with the internet connection. There are always error messages.
Some programs I can't use are, Firefox, IE8, AIM, Skype, Itunes(store), Windows Media Player. Basically anything else that uses the internet for part of the program, I can't use those features.
Not even my Windows Help and Support center can connect to the internet. I can't download certain windows updates, or updates for programs,(eg. Flash Player, Adobe)
I have tried many many solutions suggested online on various site, and I need some specific help. Please!
Any suggestions? |  | Distinguished Member with 7,661 posts. | | Join Date: Mar 2009 Location: Cyberspace Experience: Advanced | | Please click here to download and install the HijackThis installer.
Run it and select Do a system scan and save a logfile.
The log will be saved in Notepad. Copy and paste the log in your next post.
Do not fix anything
| | | Junior Member with 24 posts. | | Join Date: Sep 2009 Experience: Intermediate | | Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 3:16:24 PM, on 9/29/2009 Platform: Windows Vista (WinNT 6.00.1904) MSIE: Internet Explorer v7.00 (7.00.6000.16643) Boot mode: Normal Running processes: C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe C:\Windows\system32\taskeng.exe C:\Program Files\Windows Defender\MSASCui.exe C:\Program Files\Apoint2K\Apoint.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe C:\Program Files\Symantec AntiVirus\VPTray.exe C:\Windows\System32\igfxpers.exe C:\Windows\system32\igfxsrvc.exe C:\Windows\ehome\ehtray.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Program Files\Windows Media Player\wmpnscfg.exe C:\Windows\system32\wbem\unsecapp.exe C:\Windows\system32\wuauclt.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Windows\ehome\ehmsas.exe C:\Program Files\Apoint2K\ApMsgFwd.exe C:\Program Files\Apoint2K\Apntex.exe C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe C:\Windows\Explorer.EXE C:\Windows\system32\DllHost.exe C:\Windows\system32\taskeng.exe C:\Windows\system32\Dwm.exe C:\Program Files\Internet Explorer\ieuser.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Windows\System32\mobsync.exe C:\Windows\system32\Macromed\Flash\FlashUtil10a.exe C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.facebook.com/home.php R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=PRESARIO&pf=laptop R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=PRESARIO&pf=laptop R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll O1 - Hosts: ::1 localhost O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe O4 - HKLM\..\Run: [WAWifiMessage] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe" O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe" O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll" O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe O4 - HKLM\..\RunOnce: [Uninstall Adobe Download Manager] "C:\Windows\system32\rundll32.exe" "C:\Program Files\NOS\bin\getPlus_Helper.dll",Uninstall /Get1noarp O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\HOMERunner.exe" -s O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun O4 - HKCU\..\Run: [CollaborationHost] C:\Windows\system32\p2phost.exe -s O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\Windows\system32\Macromed\Flash\FlashUtil10a.exe O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE') O4 - Startup: AutoClick.lnk = C:\Users\Owner\Desktop\AutoClick.exe O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll O13 - Gopher Prefix: O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/VistaMSNPUplden-us.cab O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/FacebookPhotoUploader3.cab O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab O16 - DPF: {C7DEDA04-2FFF-4B81-AE66-0A0E0EF4AD2F} (Image Uploader Control) - http://woodmansdigitalphoto.lifepics.com/net/Uploader/LPUploader57.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: HP Health Check Service - Hewlett-Packard - C:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe O23 - Service: PC Tools Auxiliary Service (sdAuxService) - Unknown owner - E:\Spyware Doctor\pctsAuxs.exe (file missing) O23 - Service: PC Tools Security Service (sdCoreService) - Unknown owner - E:\Spyware Doctor\pctsSvc.exe (file missing) O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe O23 - Service: Vongo Service - Starz Entertainment Group LLC - C:\Program Files\Vongo\VongoService.exe O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe -- End of file - 14054 bytes | | | Distinguished Member with 7,661 posts. | | Join Date: Mar 2009 Location: Cyberspace Experience: Advanced | | Your log shows traces of PC Tools. Some antivirus or anti-spyware programs will cause various conflicting issues when not properly uninstalled. This is particularly true from Norton.
Follow these steps to try removing all traces of PC Tool: PC Tool Removal
If no luck,
Try booting in Safe Mode with Networking. Try a few of your programs or updates that weren't properly functioning.
If you have gained control again with this method, run a Clean Boot to narrow it down to a culprit.
If still no luck,
Refresh your DNS by following these steps:
Click Start > Run > type CMD
In the command prompt, type:
ipconfig /release
ipconfig /flushdns
ipconfig /renew
(one at the time)
Reboot.
If no joy, (From a JohnWill post) TCP/IP stack repair options for use with Windows XP with SP2 or SP3. Start, Run, CMD, OK to open a command prompt. Reset WINSOCK entries to installation defaults: netsh winsock reset catalog Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log Reboot the machine. | | | Junior Member with 24 posts. | | Join Date: Sep 2009 Experience: Intermediate | | First of all thanks for replying, I forgot to mention that.
So I did the first method and nothing improved.
I tried the "safe mode with networking" and none of the programs worked either.
Then I tried the DNS refresh and these are the results, I don't quite know what they mean. Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Owner>ipconfig /release
The requested operation requires elevation.
C:\Users\Owner>ipconfig /flushdns
The requested operation requires elevation.
C:\Users\Owner>ipconfig /renew
Windows IP Configuration
No operation can be performed on Local Area Connection while it has its media di
sconnected.
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : gateway.2wire.net
Link-local IPv6 Address . . . . . : fe80::a5b7:c860:b7a5:607e%10
IPv4 Address. . . . . . . . . . . : 192.168.1.64
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Local Area Connection* 6:
Connection-specific DNS Suffix . : gateway.2wire.net
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.64%13
Default Gateway . . . . . . . . . :
Tunnel adapter Local Area Connection* 7:
Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:2cbf:37c7:b91d:54d5
Link-local IPv6 Address . . . . . : fe80::2cbf:37c7:b91d:54d5%11
Default Gateway . . . . . . . . . : ::
Tunnel adapter Local Area Connection* 9:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Local Area Connection* 10:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
C:\Users\Owner>
I did not try the last method because I have vista and that said it was for xp, so I didn't know if I should try it.
Also when I tried starting Firefox i got the error i always get, here it is if it helps: Failed to Connect
Firefox can't establish a connection to the server at www.google.com.
Though the site seems valid, the browser was unable to establish a connection.
* Could the site be temporarily unavailable? Try again later.
* Are you unable to browse other sites? Check the computer's network connection.
* Is your computer or network protected by a firewall or proxy? Incorrect settings can interfere with Web browsing. | | | Distinguished Member with 7,661 posts. | | Join Date: Mar 2009 Location: Cyberspace Experience: Advanced | | Sorry, TCP/IP stack repair options for use with Vista.
Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.
Reset WINSOCK entries to installation defaults: netsh winsock reset catalog
Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log
Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log
Reboot the machine. | | | Distinguished Member with 7,661 posts. | | Join Date: Mar 2009 Location: Cyberspace Experience: Advanced | | | | | | Junior Member with 24 posts. | | Join Date: Sep 2009 Experience: Intermediate | | Ok well bad news. I tried both of those methods, i executed them sucessfully however still nothing is different. I tried a few programs that had errors before and they still will not connect to the internet.
I did get rid of the PC tools, but that didn't fix the internet connection problems.
Any other ideas?
Thanks for taking so much time to help me. |  | Junior Member with 6 posts. | | | |  internet issue i suggest the advanced networking services are blocking the website.
i would ask you to click on start--->>>click on Run--->>>type services.msc and hit enter--->>> services window will open and have list of items on the left hand side--->>> check for advanced networking services--->>>right click on it and click on properties--->>> another window will open and we need to disable the startup type option--->>> restart the computer and try connecting to couple of websites..... | | | Junior Member with 6 posts. | | |
30-Sep-2009, 02:12 AM
#10 |  internet issue I would also suggest to uninstall IE 8 from the Add or Remove Programs under Control Panel....
If there is any browser corruption it would take you to IE 7 which will help accessing all the websites...
If not you may uninstall IE 7 as well....
Thank You... | | | Junior Member with 24 posts. | | Join Date: Sep 2009 Experience: Intermediate |
30-Sep-2009, 02:48 PM
#11 | Thanks for the suggestions. I tried changing some options under the network services, but it did not help the access for any programs.
Also it's not websites that I have an issue with it is programs that cannot access my internet connection.
I do not have IE8 installed because it would not connect to the internet. Only IE7 will and I can't even install the security update for IE7 or else it will not connect either. :/ | | | Junior Member with 24 posts. | | Join Date: Sep 2009 Experience: Intermediate |
30-Sep-2009, 04:33 PM
#12 | | | | | Distinguished Member with 7,661 posts. | | Join Date: Mar 2009 Location: Cyberspace Experience: Advanced |
30-Sep-2009, 04:41 PM
#13 | Is your antivirus (Norton) able to update? | | | Distinguished Member with 7,661 posts. | | Join Date: Mar 2009 Location: Cyberspace Experience: Advanced |
30-Sep-2009, 04:44 PM
#14 | | | | | Junior Member with 24 posts. | | Join Date: Sep 2009 Experience: Intermediate |
30-Sep-2009, 04:47 PM
#15 | Yes my symantec/norton is able to connect for the live updates. It shows no viruses or anything infected. |  THIS THREAD HAS EXPIRED.
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