Firstly thanks for replying - the info I was given to set it up is pop3.server pop.xxxxx.com
SMTP server
https://www.b-one.net/static/support-faq.jsp
in all my other accounts i just entered pop.xxxx.com in both incoming and outgoing - so soulds like having different may be the problem - gow can i resolve it? the company who sent me details say that they have no problems with other people - I spoke to one his reads pop.xxxx.com and then send.one.com and another has pop.xxxx.com and then send.one.com in the other (mac user?) and the other guy said I should use was pop.xxxx.com and whatever my internet provider was eg smtp.aol.com - that didnt work either - if you can help I would be grateful
J