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Tech Support Guy Forums > Internet & Networking > Web & Email >
Internet connection problems

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mnedil's Avatar
Computer Specs
Member with 60 posts.
  
Join Date: Feb 2008
Location: Toronto, On Canada
Experience: Intermediate
30-Oct-2009, 03:26 PM #1
Internet connection problems
In the past few days, I have been unable to connect with some of my websites. I ran a diagnostic for connectivity of internet explorer and received the following message: Windows annot connect to the internet using HTTP,HTTPS, or FTP. This is probably caused by firewall settings on this computer.
Check the firewall settings for the HTTP port (80), HTTPS port(443) and FTP port (21). Your might need to contact your ISP or the manufacturer of your firewall software.

Can you possibly help me solve this problem? Regards,
Thanks. mnedil
Last edited by TerryNet : 30-Oct-2009 08:20 PM. Reason: remove email addr.
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TerryNet's Avatar
Computer Specs
Moderator with 27,163 posts.
  
Join Date: Mar 2005
Location: Ottawa, IL
Experience: Intermediate to Advanced
30-Oct-2009, 08:22 PM #2
I removed your email address since it will just give you more spam.

Only some web sites cannot be accessed? Is there any pattern?

What firewall or security suite do you have on the machine?
mnedil's Avatar
Computer Specs
Member with 60 posts.
  
Join Date: Feb 2008
Location: Toronto, On Canada
Experience: Intermediate
30-Oct-2009, 08:45 PM #3
I was previously using my internet provider protection i.e. rogers online protection. I started to have messages that my online protection had not been used for over 30 days and had to be validated. However, after calling Roger internet and speaking with 4 different individuals and 4 separate occasions, they could not resolve the problem including removing and reinstalling the online protection. I tried to get on their echat web site but was unable to connect. They told me that the problem was with the internet browser and they could not help me. Of course, the firewall was from roger online protection (zeroknowledge firewall). I have subsequently uninstalled the online protection and installed norton 360 and have the norton firewall. However, when I boot up my avanquest manager tells me that there are multiple firewalls installed even though I have turned off the windows firewall. I have not gone through the registry to see if there are other firewalls. I am able to get onto the internet and numerous websites but when I check my connectivity, I still get the message that I posted. I don't know whether this will affect my contact with other websites and I have not tried to download my ISP's online protection. As I stated above, I was unable to let them take control of my computer to diagnose the problem, I was unable to connect after 3 or 4 tries. My computer runs window xp professional. I was able to run liveupdate from norton when I installed norton 360. Any help would be appreciated. I did notice in google that some other individuals had the same problem with their internet but they were not able to connect ot web sites at all. I can still connect with the web sites that I usually use. Thanks for your interest. regards, Moe (mnedil)
telecom69's Avatar
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Distinguished Member with 9,419 posts.
  
Join Date: Oct 2001
Location: West Midlands (UK)
Experience: Intermediate
30-Oct-2009, 09:52 PM #4
It certainly looks like its a firewall problem,have you thought about looking in your add/remove programs in the control panel ? you should see what firewalls you have installed in there ...if there are any uninstall them and just use Windows firewall for the moment ....I have found Comodo to be a good free firewall that performs very well indeed ....
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mnedil's Avatar
Computer Specs
Member with 60 posts.
  
Join Date: Feb 2008
Location: Toronto, On Canada
Experience: Intermediate
31-Oct-2009, 08:26 AM #5
internet connection problems
To telecom69,
I looked in control panel but cannot find any firewalls mentioned. They may be part of another program that I am not aware of. I am using Avanaquest Connection Manager and when it starts up it indicates that I have several firewall active. I guess I will have to go into the registry to locate the firewalls. Any other suggestions would be helpful since I don't particularly want to mess with the registry. Thanks for your help. Moe (mnedil)
TerryNet's Avatar
Computer Specs
Moderator with 27,163 posts.
  
Join Date: Mar 2005
Location: Ottawa, IL
Experience: Intermediate to Advanced
31-Oct-2009, 10:41 AM #6
You can use Task Manager to see what applications and tasks are running.

You can also get a HijackThis log, and if you want post it here for others to review.
mnedil's Avatar
Computer Specs
Member with 60 posts.
  
Join Date: Feb 2008
Location: Toronto, On Canada
Experience: Intermediate
31-Oct-2009, 02:14 PM #7
internet connection problems
to TerryNet,

Thanks for your input. The task manager shows only Creative media source running.I have use Hijackthis and the log is attached: Hope this helps. Regards, Moe (mnedil)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:01:42 PM, on 10/31/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS2\System32\smss.exe
C:\WINDOWS2\system32\winlogon.exe
C:\WINDOWS2\system32\services.exe
C:\WINDOWS2\system32\lsass.exe
C:\WINDOWS2\system32\svchost.exe
C:\WINDOWS2\System32\svchost.exe
C:\WINDOWS2\system32\spoolsv.exe
c:\program files\idt\intelxpv_v103\wdm\STacSV.exe
C:\Program Files\RegCure\RegCure.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\Client\Agentsvc.exe
C:\WINDOWS2\system32\CTsvcCDA.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\WINDOWS2\eHome\ehRecvr.exe
C:\WINDOWS2\eHome\ehSched.exe
C:\Program Files\iolo\common\lib\ioloServiceManager.exe
C:\WINDOWS2\Explorer.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
C:\Program Files\Paragon Software\Drive Backup 9 Professional\Net Burner Service\NetBurnerService.exe
C:\Program Files\Avanquest Connection Manager\NomadSvr.exe
C:\Program Files\Norton Ghost\Agent\VProSvc.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe
C:\WINDOWS2\system32\IoctlSvc.exe
C:\WINDOWS2\system32\PSIService.exe
C:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
C:\WINDOWS2\ehome\ehtray.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
c:\program files\Rogers\SelfHealing\RogersSelfHelpService.exe
C:\Program Files\VBTUCopy\VBTUCopy.exe
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Rogers\Update Manager\RogersUpdateManager.exe
C:\WINDOWS2\system32\hkcmd.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\ShadowSvc.exe
C:\WINDOWS2\system32\igfxsrvc.exe
C:\WINDOWS2\system32\igfxpers.exe
C:\Program Files\BoxKing\Power Management\Power Saved Management.exe
C:\Program Files\NewTech Infosystems\Open File Manager\FileAccessManager.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe
C:\Program Files\SPAMfighter\sfus.exe
C:\WINDOWS2\system32\Rundll32.exe
C:\Program Files\SPAMfighter\SFAgent.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Program Files\Norton Ghost\Agent\VProTray.exe
C:\PROGRA~1\CYBERL~1\INSTAN~1\Win2K\IBurn.exe
C:\WINDOWS2\system32\svchost.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\Corel\Corel PhotoDownloader\Corel Photo Downloader.exe
C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
C:\Program Files\CyberLink\Power2Go\CLMLSvc.exe
C:\WINDOWS2\system32\dllhost.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\Brownie\BrstsWnd.exe
C:\Program Files\Cyberlink\Shared Files\brs.exe
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
C:\Program Files\SAMSUNG\FW LiveUpdate\FWManager.exe
C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesService32.exe
C:\Program Files\Nitro PDF\Professional\NitroPDFPrinterMonitor.exe
C:\Program Files\CyberLink\PowerDVD8\PDVD8Serv.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Diskeeper Corporation\Undelete\UdServe.exe
C:\Program Files\Brownie\brpjp04a.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS2\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBCore.exe
C:\Program Files\Creative\MediaSource5\Go\CTCMSGoU.exe
C:\Program Files\Avanquest Connection Manager\Nomad.exe
C:\Program Files\ScanSoft\PaperPort\PPScheduler.exe
C:\Program Files\Palm\Hotsync.exe
C:\Program Files\Logicool\SetPoint\SetPoint.exe
C:\Program Files\Common Files\Skyscape\SmartUpdate.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesApp32.exe
C:\WINDOWS2\system32\dllhost.exe
C:\Program Files\Norton Ghost\Shared\Drivers\SymSnapService.exe
C:\WINDOWS2\eHome\ehmsas.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Skyscape\Desktop\smARTalerts\smARTalerts.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
F2 - REG:system.ini: UserInit=C:\WINDOWS2\system32\userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - (no file)
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\3.5.2.11\IPSBHO.DLL
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.3.4501.1418\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS2\ehome\ehtray.exe
O4 - HKLM\..\Run: [VBTUCopy] C:\Program Files\VBTUCopy\VBTUCopy.exe /a /f
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [P2Go_Menu] "C:\Program Files\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS2\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS2\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS2\system32\igfxpers.exe
O4 - HKLM\..\Run: [Power Management] C:\Program Files\BoxKing\Power Management\Power Saved Management.exe
O4 - HKLM\..\Run: [File Access Manager] C:\Program Files\NewTech Infosystems\Open File Manager\FileAccessManager.exe
O4 - HKLM\..\Run: [UpdatePDRShortCut] "C:\Program Files\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\DVD Suite" UpdateWithCreateOnce "Software\CyberLink\PowerStarter"
O4 - HKLM\..\Run: [UpdatePPShortCut] "C:\Program Files\CyberLink\PowerProducer\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\PowerProducer" update "Software\CyberLink\PowerProducer\5.0"
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [P17Helper] Rundll32 P17.dll,P17Helper
O4 - HKLM\..\Run: [SPAMfighter Agent] "C:\Program Files\SPAMfighter\SFAgent.exe" update delay 60
O4 - HKLM\..\Run: [NTI Open File Manager] "C:\Program Files\NewTech Infosystems\Open File Manager\fileAccessManager.exe"
O4 - HKLM\..\Run: [Norton Ghost 14.0] "C:\Program Files\Norton Ghost\Agent\VProTray.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [InstantBurn] C:\PROGRA~1\CYBERL~1\INSTAN~1\Win2K\IBurn.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [Corel Photo Downloader] "C:\Program Files\Common Files\Corel\Corel PhotoDownloader\Corel Photo Downloader.exe" -startup
O4 - HKLM\..\Run: [Corel File Shell Monitor] C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
O4 - HKLM\..\Run: [CLMLServer] "C:\Program Files\CyberLink\Power2Go\CLMLSvc.exe"
O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [BrStsWnd] C:\Program Files\Brownie\BrstsWnd.exe Autorun
O4 - HKLM\..\Run: [BDRegion] C:\Program Files\Cyberlink\Shared Files\brs.exe
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [Name of App] C:\Program Files\SAMSUNG\FW LiveUpdate\FWManager.exe r
O4 - HKLM\..\Run: [Nitro PDF Printer Monitor] "C:\Program Files\Nitro PDF\Professional\NitroPDFPrinterMonitor.exe"
O4 - HKLM\..\Run: [RemoteControl8] "C:\Program Files\CyberLink\PowerDVD8\PDVD8Serv.exe"
O4 - HKLM\..\Run: [PDVD8LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD8\Language\Language.exe"
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS2\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [NBCore] "C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBCore.exe"
O4 - HKCU\..\Run: [Creative MediaSource Go] "C:\Program Files\Creative\MediaSource5\Go\CTCMSGoU.exe" /SCB
O4 - HKCU\..\Run: [Connection Manager] "C:\Program Files\Avanquest Connection Manager\Nomad.exe" /runstart /show
O4 - HKCU\..\Run: [SpyClean] C:\Program Files\Netcom3 Cleaner\SpyClean.exe
O4 - HKCU\..\Run: [PPScheduler] C:\Program Files\ScanSoft\PaperPort\PPScheduler.exe
O4 - HKCU\..\Run: [EPSON Stylus Photo R2400] C:\WINDOWS2\System32\spool\DRIVERS\W32X86\3\E_FATI9SA.EXE /FU "C:\WINDOWS2\TEMP\E_S37D.tmp" /EF "HKCU"
O4 - HKCU\..\Run: [EPSON PictureMate PM 260] C:\WINDOWS2\System32\spool\DRIVERS\W32X86\3\E_FATICGA.EXE /FU "C:\WINDOWS2\TEMP\E_S7F.tmp" /EF "HKCU"
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS2\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [Connection Manager] "C:\Program Files\Avanquest Connection Manager\Nomad.exe" /runstart (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Connection Manager] "C:\Program Files\Avanquest Connection Manager\Nomad.exe" /runstart (User 'Default user')
O4 - Startup: HotSync Manager.LNK = C:\Program Files\Palm\Hotsync.exe
O4 - Startup: Skyscape SmartUpdate.lnk = C:\Program Files\Common Files\Skyscape\SmartUpdate.exe
O4 - Global Startup: HOTSYNCSHORTCUTNAME.lnk = C:\Program Files\Palm\Hotsync.exe
O4 - Global Startup: Logicool SetPoint.lnk = C:\Program Files\Logicool\SetPoint\SetPoint.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS2\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS2\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {2EDF75C0-5ABD-49f9-BAB6-220476A32034} (System Requirements Lab) - http://intel-drv-cdn.systemrequireme...eqlab_srlx.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {459E93B6-150E-45D5-8D4B-45C66FC035FE} (get_atlcom Class) - http://apps.corel.com/nos_dl_manager...EGetPlugin.ocx
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanage...ex-2.2.4.1.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/wind...?1232520072703
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Adobe Active File Monitor V7 (AdobeActiveFileMonitor7.0) - Adobe Systems Incorporated - C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: NTI Backup Now 5 Agent Service (BUNAgentSvc) - NewTech Infosystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\Client\Agentsvc.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS2\system32\CTsvcCDA.exe
O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate1c98a1cb840735e) (gupdate1c98a1cb840735e) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logicool, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
O23 - Service: Net Burner iSCSI Service (NetBurnerService) - Paragon GmbH - C:\Program Files\Paragon Software\Drive Backup 9 Professional\Net Burner Service\NetBurnerService.exe
O23 - Service: Connection Manager (Nomad) - Unknown owner - C:\Program Files\Avanquest Connection Manager\NomadSvr.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe
O23 - Service: NTI Backup Now 5 Backup Service (NTIBackupSvc) - NewTech InfoSystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
O23 - Service: NTI Backup Now 5 Scheduler Service (NTISchedulerSvc) - Unknown owner - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
O23 - Service: PD91Agent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe
O23 - Service: PD91Engine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Engine.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\WINDOWS2\system32\IoctlSvc.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS2\system32\PSIService.exe
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - C:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
O23 - Service: Rogers SHS Service (RogersSelfHelpService) - Rogers Cable Communications - c:\program files\Rogers\SelfHealing\RogersSelfHelpService.exe
O23 - Service: Rogers Update Manager (RogersUpdateManager) - Rogers Cable Communications - C:\Program Files\Rogers\Update Manager\RogersUpdateManager.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: NTI Backup Now 5 Shadow Service (ShadowSvc) - NewTech Infosystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\ShadowSvc.exe
O23 - Service: SPAMfighter Update Service - SPAMfighter ApS - C:\Program Files\SPAMfighter\sfus.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - c:\program files\idt\intelxpv_v103\wdm\STacSV.exe
O23 - Service: SymSnapService - Symantec - C:\Program Files\Norton Ghost\Shared\Drivers\SymSnapService.exe
O23 - Service: Acronis Try And Decide Service (TryAndDecideService) - Unknown owner - C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
O23 - Service: TuneUp Utilities Service (TuneUp.UtilitiesSvc) - TuneUp Software - C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesService32.exe
O23 - Service: Undelete (UndeleteService) - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Undelete\UdServe.exe

--
End of file - 22050 bytes
mnedil's Avatar
Computer Specs
Member with 60 posts.
  
Join Date: Feb 2008
Location: Toronto, On Canada
Experience: Intermediate
04-Nov-2009, 03:01 PM #8
Have not seen any recent posts regarding my problem. Has anyone any other ideas? Would appreciate any help. Thanks, mnedil
Michael York's Avatar
Senior Member with 317 posts.
  
Join Date: Nov 2007
05-Nov-2009, 02:41 PM #9
Quote:
Originally Posted by mnedil View Post
I was previously using my internet provider protection i.e. rogers online protection. I started to have messages that my online protection had not been used for over 30 days and had to be validated. However, after calling Roger internet and speaking with 4 different individuals and 4 separate occasions, they could not resolve the problem including removing and reinstalling the online protection. I tried to get on their echat web site but was unable to connect. They told me that the problem was with the internet browser and they could not help me. Of course, the firewall was from roger online protection (zeroknowledge firewall). I have subsequently uninstalled the online protection and installed norton 360 and have the norton firewall. However, when I boot up my avanquest manager tells me that there are multiple firewalls installed even though I have turned off the windows firewall. I have not gone through the registry to see if there are other firewalls. I am able to get onto the internet and numerous websites but when I check my connectivity, I still get the message that I posted. I don't know whether this will affect my contact with other websites and I have not tried to download my ISP's online protection. As I stated above, I was unable to let them take control of my computer to diagnose the problem, I was unable to connect after 3 or 4 tries. My computer runs window xp professional. I was able to run liveupdate from norton when I installed norton 360. Any help would be appreciated. I did notice in google that some other individuals had the same problem with their internet but they were not able to connect ot web sites at all. I can still connect with the web sites that I usually use. Thanks for your interest. regards, Moe (mnedil)
Hi mnedil,

This is Mike from the Norton Authorized Support Team.

The first step I suggest that you take is to reset the Norton 360 Firewall to see if that helps.

1. Open Norton 360 and then select the "Settings" link at the top of the window.

2. Select the "Firewall" icon and, under the "General Settings" tab, click on the "Reset" link next to Firewall Reset . Click "Yes" when the dialog box appears.

3. Select the "Apply" and then "Close" buttons at the bottom of the window and then close the Norton 360 window.

4. Launch Internet Explorer and try to access the sites you were having problems reaching. If you still cannot access these sites, download the latest version of Firefox and attempt to access the sites using that browser.

If you still have problems connecting, please follow the instructions in the document below.

Help with not being able to connect to a specific website with Norton 360 installed

If running the tools in the above document do not resolve the issue, make sure you click the "What if this didn't work" link at the bottom of the document for further assistance.

Thank you,
Mike
__________________
Michael York - Norton Authorized Support Team
Symantec Corporation
http://service.symantec.com/priority
mnedil's Avatar
Computer Specs
Member with 60 posts.
  
Join Date: Feb 2008
Location: Toronto, On Canada
Experience: Intermediate
07-Nov-2009, 03:02 PM #10
Internet connection problems
Dear Mike,
Thanks for your suggestions. I will give it a try today and will get back to you in the next day or so. Hope this works. Regards, mnedil
gringo47's Avatar
Computer Specs
Junior Member with 14 posts.
  
Join Date: May 2009
Location: Egremont Cumbria UK
Experience: Intermediate
09-Nov-2009, 05:09 AM #11
Internet connection problems
Hi mnedil
Firstly I am no computer expert, but I had a identical problem. I was using PC Tools Antivirus and Threatfire Firewall and I think there was a problem with updates. I firstly uninstalled both applications totally, turned windows firewall off, then I did a system restore. I was up and running again, then I reinstalled everthing, switched it all back on and I have not had a internet connection problem 2 months later. Hope it helps.
mnedil's Avatar
Computer Specs
Member with 60 posts.
  
Join Date: Feb 2008
Location: Toronto, On Canada
Experience: Intermediate
09-Nov-2009, 12:06 PM #12
gringo47,
Thank you for your advice. My problem seems to be related to a hidden firewall (Zero knowledge firewall, named freedom firewall). I have gone through the regular searches in windows and cannot find it. I also have deleted all references to freedom, zero knowledge and radial point (which is the new name for zero knowledge). All this started when I downloaded rogers online protection. I have subsequently uninstalled rogers online protection but the firewall is still there. Rogers tech support doesn't know about this firewall ( which they should since it is part of there protection package). I have installed Norton 360 but if I don't turn off the firewall, my avanquest connection manager tell me that there are several firewall active and may be interfering with connections. I tried to do a system restore to before I downloaded rogers online protection but system restore fails. I don't know where to go from here but I will keep on trying. I don't know why system restore does not work in windows and also in safe mode. Thanks anyhow! mnedil
Michael York's Avatar
Senior Member with 317 posts.
  
Join Date: Nov 2007
09-Nov-2009, 02:10 PM #13
Quote:
Originally Posted by mnedil View Post
gringo47,
Thank you for your advice. My problem seems to be related to a hidden firewall (Zero knowledge firewall, named freedom firewall). I have gone through the regular searches in windows and cannot find it. I also have deleted all references to freedom, zero knowledge and radial point (which is the new name for zero knowledge). All this started when I downloaded rogers online protection. I have subsequently uninstalled rogers online protection but the firewall is still there. Rogers tech support doesn't know about this firewall ( which they should since it is part of there protection package). I have installed Norton 360 but if I don't turn off the firewall, my avanquest connection manager tell me that there are several firewall active and may be interfering with connections. I tried to do a system restore to before I downloaded rogers online protection but system restore fails. I don't know where to go from here but I will keep on trying. I don't know why system restore does not work in windows and also in safe mode. Thanks anyhow! mnedil
Hi mnedil,

The System Restore feature may not be working if the "Norton Product Tamper Protection" feature is enabled in Norton 360. This feature is enabled by default and it stops threats from disabling Norton 360. Please carefully follow the instructions below to temporarily disable this feature.

1. Open Norton 360 and select the "Settings" link at the top of the window and then select the "Administrative Settings" link.

2. Under the "Product Security" turn the switch next to "Norton Product Tamper Protection" to the "Off" setting. Click the "Apply" button at the bottom of the window and then when the dialog appears, choose "Until System Restart" and then the "OK" button.

3. Restart your computer into normal Windows mode and then carry out the System Restore.

4. When the restoration is complete, you should try to remove the other firewall component.and then restart your computer.

After you follow these steps, launch Norton 360 and manually run LveUpdate by select "Check for Updates" under the "PC Security" bubble. If any updates are installed, restart your computer and then enable the Norton Firewall and let me know if you receive any prompts, etc.

Thanks,
Mike
__________________
Michael York - Norton Authorized Support Team
Symantec Corporation
http://service.symantec.com/priority
mnedil's Avatar
Computer Specs
Member with 60 posts.
  
Join Date: Feb 2008
Location: Toronto, On Canada
Experience: Intermediate
09-Nov-2009, 03:30 PM #14
Hi Mike,

Thanks again for your assistance. Will do as you indicate and see if I can do a system restore. I will let you know a little later. I appreciated your input and knowledge. Regards,
mnedil.
mnedil's Avatar
Computer Specs
Member with 60 posts.
  
Join Date: Feb 2008
Location: Toronto, On Canada
Experience: Intermediate
23-Nov-2009, 01:18 PM #15
Internet connection problems
To Michael York,

I am sorry about the delay in sending you a response to your advice. During the interval I was in contact with techsupport at radialpoint (where freedom firewall originates). I ran some programs that they suggested and cleaned some files as well but it did not clear the freedom firewall and subsequently they referred me back to Rogers (my internet provider) and tech support at Rogers were unable to solve the problem. They said that they woul relay a report back to Radialpoint but I have not heard from them since. I tried doing a system restore with Norton Product Tamper Protection turned off but was unsuccesful with system restore at at least 7 different dates (even in safe mode). Any other suggestions. Thanks for you help and input. Moe (mnedil)
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