[Michael York]

Originally Posted by mnedil

To Michael York,

I am sorry about the delay in sending you a response to your advice. During the interval I was in contact with techsupport at radialpoint (where freedom firewall originates). I ran some programs that they suggested and cleaned some files as well but it did not clear the freedom firewall and subsequently they referred me back to Rogers (my internet provider) and tech support at Rogers were unable to solve the problem. They said that they woul relay a report back to Radialpoint but I have not heard from them since. I tried doing a system restore with Norton Product Tamper Protection turned off but was unsuccesful with system restore at at least 7 different dates (even in safe mode). Any other suggestions. Thanks for you help and input. Moe (mnedil)

Hi Moe,

If you temporarily disabled the Norton product Protection and were still unable to perform a system restore, then the issue is not related to Norton. It sounds like there is some conflicting software on your system that is causing the problem. To completely rule out Norton 360 as the problem, you may want to try the instructions below to properly remove Norton 360, test, and then reinstall the application.

1. Click on the following link to download the Norton Removal Tool:

Norton Removal Tool and Instructions

2. After you run the tool, please restart your computer. Then log in to Windows again and run the removal tool again. Restart your computer after it is finished running the second time as well.

3. Test your connectivity, etc now and see if removing Norton 360 resolves the issue. If everything works fine, reinstall Norton 360 using the steps below.

4. Click on the link below and then choose the "Download" button under "Norton 360" to download the latest installer.

Download the latest installer for Norton 360

5. Once the installation is complete, launch Norton 360, mouse-over the "PC Security" bubble and choose "Check for Updates".

6. After the updates have been installed, mouse-over the "PC Security" bubble and choose "Run Scans" and then choose "Comprehensive Scan" to check for any threats.

Let me know how this works out.

Thanks,

Mike

[mnedil]

Dear Mike,

I followed your instructions and also cleaned the registry again. I have been able to do a system restore and can download Norton 360 again. My internet seems to have recovered as well. Many thanks for your help. Regards,
Moe

[Michael York]

Originally Posted by mnedil

Dear Mike,

I followed your instructions and also cleaned the registry again. I have been able to do a system restore and can download Norton 360 again. My internet seems to have recovered as well. Many thanks for your help. Regards,
Moe

Hi Moe,

Thanks for responding back and I am very happy to hear that you are up and running again with Norton 360.

Take care,
Mike