[rkylemyers]

Hey guys! Really could use your help on this one. Okay I have a program that reads emails for a Support box and creates Work Orders based on the Sender, Subject of the email, and the message itself. Well I wanted to create a form in Outlook 2003 that basically limited what they can send to this mailbox, which would be tremendous in getting all necessary information from them as well as make it easier for this program to understand what the user is trying to say. Here in lies the problem. If I make a drop down with a value of "DEPT" then the reader form also needs to show the "DEPT" box, which works for Outlook, but never is ready by my email monitoring Program. Is there a way that I can say for the user to fill out:
Dept: [this is the department
Type: [This is the problem type]
Subtype: [This is they problem subtype]
Category: [This is the problem category]

And take all that info and put it into a message box so that this email monitoring program understands what I'm trying to say? I'm really going to need your minds on this one. Anyone have any ideas?!?!

Thanks in advance all!

KYLE

[rkylemyers]

No one has any idea? I still am not sure if this is even possible!! I need your minds here!

THANKS,

KYLE

[rkylemyers]

PLEASE! Even if someone says this is impossible, that's all I want to hear. Does anyone have an answer for me so I can stop beating my self up about this?