[CPB]

I'm a new user and I'm having trouble getting rid of a recurring popup.
I was asked if I wanted to backup my emails in outlook. Not sure what I did but now I keep getting first a popup that says:

Personal folders
the file C:/documents and setting/carolborg/localsettings/application data microsoft/outlook back.pst cannot be found
then when I hit ok a second box opens that says
create/open personal folders file with the options:
archive
backup
Outlook

I just got a new email address through my website manager. I'm wondering if this has anything to do with this problem.

[chronk]

Welcome CPB,

See if you can do the following.
I am using Outlook 2007 - if you have 2003 or older - may be somewhat different but shoudl be similar.
From within Outlook - Click on Tools > Options >
Click the Mail Setup tab.
Then click "E-Mail accounts" Button > Click on the Data Files Tab
Click Add - from there you will be able to Browse to your back.pst - or whatever you called
your .pst file.

You may need to Search your Hard Drive for *.pst if you do not know where your .pst is located.

If you are using Outlook 2003, the link below may help.

http://www.officearticles.com/outloo...ft_outlook.htm

Good Luck!

[chronk]

CPB,
Reading over your post again - When you see the following:

Quote:
"then when I hit ok a second box opens that says
create/open personal folders file with the options:
archive
backup
Outlook"

Do you actually see a file in the box - named "back", or possibly one of the other choices?
If you do, select the "back" file, and Outlook will have the path and file name registered and will not prompt you about it with the pop up.

You mentioned back earlier - and that is what Outlook will call a back up - unless you rename it instead of leaving Outlook's default name.

[CPB]

Problem is I don't know why it's doing this or even what I'm supposed to do once I get to pst as I don't even know what pst is.

another problem I just realized I'm having is that I can't access my contacts because the same popup comes up as soon as I try to obtain them. help

[chronk]

CPB,

If this is work E-Mail - you may be better served to contact your administrator.
If your web site host provides support you may want to try that.
If you cannot get any support - then we can try to work through this.

The link I provided explains what a .PST is - generally it is a Personal File that you keep some or all of your E-Mail, or mail items in.

If you changed mail carriers - lost your old setting and now you have new ones - and you
set up Outlook for your new E-Mail server - you may be missing some files - contacts etc.
If they reside on your Hard Drive we may need to search for them.

We can look for them - by searching your Hard Drive for .PST files.
If we are to proceed then please try the following:

Click on Start, then run - and copy and paste the following in the run line:

C:/documents and setting/carolborg/localsettings/application data microsoft/outlook

Now look for the file back, or back.pst (depends on how windows is set to show things).

If you cannot find it and you are using Vista - click on Start > type in the word "back".

If Vista shows you a file name back or back.pst - right click on it and left click on copy.
Now paste it into the location that we opened earlier:

C:/documents and setting/carolborg/localsettings/application data microsoft/outlook.

This may satisfy Outlook and it may stop asking for the file.
But - I am doubting your contacts are kept there - may be possible.
More than likely your Contacts are kept on an Exchange server (you would have to contact your former E-Mail provider for any help with recovering that - if they will help).
OR - if it is somewhere on your Hard Drive - the file is likely called Outlook.pst.

In case you have not found your contacts, and perhaps your old E-Mail yet -
We may need to search your Hard Drive for *.pst.

Let me know if you get anywhere or have questions.
It would be helpful if we knew your Operating System -
Window XP, Vista or other.

If you have a round Flag - at the bottom left - then you likely have Vista -
If you have a Green Start Button that actually says "Start" - you are likely running Windows XP.
You can click on start > Run > type "winver" without quotation marks - and you will be presented with the OS version - If you click Start (usually round ball - depending on settings)
and there is a dialog box with the text - "Start Search" you are likely running Vista -
you can enter winver in there - and you will see somewhere in the white space the word Winver - or winver.exe - you can click on that and it will tell your your Windows version.


Best of Luck