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Browser Crashes - Please Help

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Larry-WM's Avatar
Junior Member with 20 posts.
 
Join Date: Jan 2004
07-Nov-2009, 11:44 AM #1
Arrow Browser Crashes - Please Help
This is my 4th posting for this problem, with no response from anyone. Am I posting this on the wrong forum? I really need some help. When I use a search engine to conduct a web search, when the results are presented the web browser freezes. I am able to move the cursor around the page, but with no functionality. Then I have to use the Task Manager to close the browser. It doesn't matter what search engine I use, or whether I use Internet Explorer or Firefox.
Is this a computer virus, or is some other program interfering? Assistance would be greatly appreciated.
Phantom010's Avatar
Computer Specs
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07-Nov-2009, 12:48 PM #2
Please do not post duplicates of the same issue, you won't get more help that way and it's against TSG's rules:

http://forums.techguy.org/web-email/...eb-search.html

http://forums.techguy.org/malware-re...conducted.html

http://forums.techguy.org/malware-re...web-pages.html

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Multiple Postings - It is simply not acceptable to post your question more than once, or to post it in more than one forum. Choose the forum that your question or post best fits in, and place it there and only there. If, after posting, you feel it should be in another forum, use the "Report Thread" button at the bottom of the post and we'll move it. We also reserve the right to move posts to other forums and delete duplicates.
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Larry-WM's Avatar
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Join Date: Jan 2004
07-Nov-2009, 01:53 PM #3
Didn't mean to violate
Sorry, I didn't intentionally violate the rules. After leaving a post up for a couple weeks, I was really no longer expecting help on previous requests for assistance.. For what it's worth, I closed the previous threads before posting a new one.

Any suggestions on how to resolve my problem?
legacy133's Avatar
Junior Member with 8 posts.
 
Join Date: Nov 2009
07-Nov-2009, 03:45 PM #4
reinstaled windows?
reinstaled firefox?
run a virus scan?
you using vista, xp?
Larry-WM's Avatar
Junior Member with 20 posts.
 
Join Date: Jan 2004
07-Nov-2009, 05:10 PM #5
Using Vista.
I've reinstalled Firefox.
I've run virus scan with McAfee.
I've run Hot Bot Search and Destroy.
legacy133's Avatar
Junior Member with 8 posts.
 
Join Date: Nov 2009
07-Nov-2009, 05:18 PM #6
cant help with vista...
Larry-WM's Avatar
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07-Nov-2009, 05:24 PM #7
Dang. Thanks for trying, though.

Anyone else have any suggestions?

Last edited by Larry-WM; 07-Nov-2009 at 08:23 PM..
zurh's Avatar
Junior Member with 27 posts.
 
Join Date: Oct 2009
07-Nov-2009, 08:09 PM #8
Have you tried reseting IE from the internet options.

start/control panel/network and internet/internet options/advance/reset
zurh's Avatar
Junior Member with 27 posts.
 
Join Date: Oct 2009
07-Nov-2009, 08:21 PM #9
What if you type the URL into the address bar. Could you browse to the site without using the search engine.
Larry-WM's Avatar
Junior Member with 20 posts.
 
Join Date: Jan 2004
07-Nov-2009, 09:57 PM #10
Zurh,
Resetting IE from the control panel worked for IE. Thanks!! I can now do searches. It didn't, however, do anything for Firefox, which has been my browser of choice. I did completely uninstall then reinstall Firefox to no avail. I can reach various websites by typing the URL into the address bar, but not immediately after conducting a search in Firefox. I must first end task and restart the browser.

If nothing else, I'll go back to using IE. If we don't get Firefox fixed, you've already been a tremendous help.
zurh's Avatar
Junior Member with 27 posts.
 
Join Date: Oct 2009
07-Nov-2009, 10:30 PM #11
Any chance you use AVG.

http://kb.mozillazine.org/Unable_to_...dd_new_engines
AVG Safe Search: The "AVG Safe Search" Firefox extension is included with AVG 8 Free Antivirus as part of the LinkScanner component. Among other issues, this extension is reported (in Firefox 3) to cause problems with Google search results Disable this extension in Firefox via "Tools -> Add-ons -> Extensions".
Larry-WM's Avatar
Junior Member with 20 posts.
 
Join Date: Jan 2004
07-Nov-2009, 10:45 PM #12
No, no AVG in my Firefox extensions.
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