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Outlook Express error


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LCalder865's Avatar
LCalder865 LCalder865 is offline
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03-Sep-2002, 10:29 AM #1
Outlook Express error
My ISP at home is AT&T Worldnet and my email address is with AT&T. They do not support HTML for email so I started using Outlook Express over the weekend for email. It works fine at home. No problems. At work our ISP is Internet America. I want to be able to receive my email from AT&T through Outlook Express here at work. I set it up like I did at home and when I try to get new mail an error occurs.

"The connection to the server failed. Account: 'postoffice.worldnet.att.net', Server: 'postoffice.worldnet.att.net', Protocol: POP3, Port: 110, Secure (SSL): No, Socket error:10060, Error Number: 0x800CCC0E.

Can anyone help me out on this?
rkselby98's Avatar
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03-Sep-2002, 10:39 AM #2
My first suggestion would be go back in and check your setting, check for comma's instead of periods and such.

This is the most common mistake made.

The different ISP shouldn't make any difference unless the network is blocking it. You might want to ask the network administrator about it.
TonyKlein's Avatar
Malware Removal Specialist with 10,392 posts.
 
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03-Sep-2002, 11:16 AM #3
10060 = Connection timed out and 0x800CCC0E = Cannot connect to server.

Increasing the Server Timeout in Tools, Accounts, Mail, Properties, Advanced may help.
LCalder865's Avatar
LCalder865 LCalder865 is offline
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03-Sep-2002, 02:28 PM #4
Thanks, tried all that. Now I get another error.

Simple MAPl support could not be enabled. The MAPl32.DLL in the system directory may be in use at this time. Restarting your computer should solve this problem.

Well it did not solve this problem, still get the message about MAPl.
TonyKlein's Avatar
Malware Removal Specialist with 10,392 posts.
 
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03-Sep-2002, 02:46 PM #5
Do this:

Close Outlook Express.

Click Start, point to Find, click Files or Folders type mapi32.dll in the Named box, and then click Find Now.
When the Mapi32.dll file is located, right-click the file and then click Properties. Check to see if the Read-Only check box is selected.
If it is, you want to clear the check box.

Next do a find files for fixmapi.exe, and doubleclick it.

See whether that will fix things.

Good luck,
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LCalder865's Avatar
LCalder865 LCalder865 is offline
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03-Sep-2002, 03:02 PM #6
Did it. Did not help. I am still getting the error about "The connection to the server failed. Should I restart my computer after doing your last suggestion?
TonyKlein's Avatar
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03-Sep-2002, 03:05 PM #7
Well, this was only in order to try to get rid of your MAPl32.DLL error.

Is that one gone?

It probably doesn't have much to do with your original problem.

Have you tried contacting your ISP's support desk?
LCalder865's Avatar
LCalder865 LCalder865 is offline
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03-Sep-2002, 03:07 PM #8
Also when I did the find on mapi32.dll I found three.

C:\WINDOWS\SYSTEM\Mapi32.dll
C:\Msoffice\OFFICE
File version 5.0.1458.49
Description: Extended MAPI.1.0 for Windows 95

C:\Program Files\Common files\SYSTEM\mapi\1033\95
File version: 1.02518.0
Description: Extended MAPI for Windows NT

I am running Windows 98 and Express Outlook 2000.

Would that make any difference?
LCalder865's Avatar
LCalder865 LCalder865 is offline
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03-Sep-2002, 03:09 PM #9
Have not done that yet. Guess that will be the next thing to do.
TonyKlein's Avatar
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03-Sep-2002, 03:15 PM #10
I believe only the one in your Windows\System folder counts.

What's your version of Windows?

However, the Fixmapi tool should have installed the correct version of Mapi32.dll when you ran it, so I don't think there's a problem there.
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LCalder865 LCalder865 is offline
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03-Sep-2002, 03:21 PM #11
Windows 98 4.10.1998.

I restarted my computer and when Outlook came up I got the same message I have for a long time. "A recently installed program may cause Microsoft Office or other e-mail-enabled programs to function improperly. Outlook acn resolve this conflict without affecting the program that originally caused the problem. Do you want Outlook to resolve this problem?"

I have said yes several times in the past and it never resolves whatever it is.
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